I give this office no stars (have to give one in order to post). I had an appointment set up to fill my cavities in May. The owner/husband of the dentist told me to bring a letter saying it's okay to get the dental care being that I was in my first trimester of pregnancy. I brought the letter from my PCP since I didn't have a prenatal care visit yet since it was too early. When I get there the dentist assistants told me that letter isn't good enough and I could sign a waiver to get the x-rays done but basically scared me out of it so I said I would wait.
When I finally get my letter from my prenatal care doctor 2 months later I call and I make an appointment SPECIFICALLY to get my fillings done. I asked the girl SPECIFICALLY on the phone (front desk girl with birth mark on her forehead) can I get my fillings done after I have my x-rays? She said yes.
I get to my appointment 10 minutes early and fill out some paperwork, I wait AN HOUR to be pulled to the back and they take all the x-rays (this took 5 minutes).
The dentist came in to tell me about the x-rays and I said I just want to get my fillings done, she said we can't do that today. I said what do you mean I specifically made this appointment to do that. The dentist said well it took so long to do your x-rays and we're booked. I got out of the chair and said I'm leaving.
Now upset and frustrated and pregnant with raging hormones I'm really upset crying on the side of their building. My mom pulls up a couple minutes later, I tell her what happened and she goes in there and says how do you book an appointment for my daughter to get her fillings done and not do her fillings? They front desk girl said okay to my mother like they were going to do them so I go back in and she pulls me to the back to tell me again THEY OVERBOOKED, not my fault, theirs for not knowing how to schedule...so I get even more upset and raise my voice, the "owner/husband" to the dentist comes back there yelling and telling me what I can and can't do and I did start cursing at that point, he said, "I'm the owner and you can get out". I said that's fine and I won't be coming back.
I leave and ask my mother to get my dental records and she goes back in to get them, they tell me to come back in, she said how dumb is that you kicked her out and now you're asking her to come back in? When I go back in the office the "owner/husband" is pointing his finger very threatening like in my mother's face and telling her she needs to get an education, and telling her she can't do anything with a Bachelor's degree and that he's from Europe as if he is better than us. He was demeaning, disrespectful, and very customer unfriendly. The whole time he is going off his wife "the dentist" is just standing there saying nothing just looking.
I am explaining to the dentist (still saying nothing as if she is scared of her husband) that I have been there over an hour, I'm pregnant and they sit there and tell me I can get my x-rays done and then my fillings just to tell me they can't do it because they overbooked, the only smart one was the other dental assistant who said, "that is very understandable that you're upset" and the front desk girl had the nerve to say she never told me I could get my fillings done as if my pregnant self would sit there for over an hour for just some x-rays.
Not to mention they did not give me my FULL dental records. They only gave me only 2 pages and that included one x-ray and a bill for possible services in the future which I've had at least 2 x-rays at their office so they're withholding my records illegally!!
I will NEVER go here again and my family members that were going there are not going back either, they just lost 4 customers thanks to their unprofessional, degrading comments and behaviors. read more
