These clowns constantly try to sell services and end up billing more even after paying out of…read morepocket for services. The last hygienist was so rough I thought she was going to break a tooth and had me squirming in the chair. Avoid at all costs.

Review is of billing and not of the doctors…read more Front desk is nice. Office manager does not maintain professionalism & only sees one perspective. Check your treatments plans. The practice bills additional codes and double dips with insurance to maximize profits. Practice should be investigated for insurance fraud. I suggest finding a reputable establishment versus visiting this one. The establishment itself has all the bells and whistles and is aesthetically pleasing but I prefer a dental firm that does quality work, treats patients with respect, and doesn't try to get over. Update: I found a new dental office the same day and had the same procedures that this firm said I needed on my treatment plan. Both are in-network providers with my insurance but somehow the new place calculated at $380 less out of pocket than what Rivercrest calculated. This place is def doing something shady with their billing practices. Ignorance is not an excuse for insurance fraud.

Wonderful. Staff is kind and knowledgeable. Amenities for comfort include: eye mask, blanket, neck…read morepillow, headphones. I get migraines and a neck injury. I felt absolutely safe and comfortable. Dr.Matt and Keyah made my experience really positive. I recommend for those who are nervous of the dentist. Thank you to the team

INVISALIGN CLIENTS BEWARE!…read more I am extremely disappointed with my experience at Riverview Dental Boutique, particularly with the customer service, communication, lack of follow-through, and the handling of my Invisalign treatment. What should have been a straightforward Invisalign process has turned into an unnecessarily long and frustrating experience because of repeated delays, poor communication, and what I feel has been a significant lack of attentiveness from the dentist. This all resulting from multiple missed communications with Invisalign and poor management of the office. Throughout my treatment, there have been excessive gaps between sets of Invisalign trays because I have repeatedly had to wait for the dentist or office to respond, review my case, submit information, or move the process forward. When you are paying a significant amount of money for Invisalign(I paid $3100 out of pocket and my insurance also covered a large portion), there is a reasonable expectation that your treatment will be monitored and handled in a timely manner. Unfortunately, that has not been my experience. The most recent situation is particularly frustrating. I went into the office for my final visit, had my buttons removed and final scan of my teeth completed on September 1. I was under the impression that the scan would be submitted promptly so my final set of maintenance Invisalign trays could be ordered. I was told there was approximately a three-week turnaround time. Today, I called the clinic since it has been 28 days since my appointment, only to be hung up the first time calling, then speaking to someone to take a message, that historically doesn't get returned. The clinic being 5 minutes from my home, I decided to stop in to see if they had my trays yet. There was confusion between the dental assistant and the manager as to whether the trays were in clinic or not. The office manager informed me despite my scan being completed on September 1, the Invisalign order was apparently not actually placed until September 24. That is more than three weeks after the scan was performed just to place the order. Now I am once again left waiting even longer for trays because of a delay that was completely outside of my control and never communicated. This is not an isolated incident. There have been multiple periods throughout my treatment where I have experienced excessive waiting between trays because of delays in responses and follow-up from the dentist. These delays have significantly prolonged a treatment process that I have already paid for. When my initial set of trays were done and revision trays needed to be started, Invisalign contacted the dentist for further instruction on the manufacturing of the trays. That email went unread, leaving me in the last set of trays and waiting for the revisions for 10 weeks! I only found out as I showed up to my revision appointment on April 7th and learned I had taken off of work for no reason because they didn't call me to inform me that the trays were not in. Then to learn from the manager that was previously over the clinic and is no longer there, that the dentist overlooked an email from Invisalign for further instructions. I then was seen for the revised trays on May 5th. I was in the same set of trays for 10 weeks!!!! Communication with the office has also been extremely disappointing. Phone calls are frequently not returned, and it has often felt like I have had to repeatedly follow up just to get basic information about my own treatment. As a patient, I should not have to continuously chase an office for updates, especially regarding treatment that costs thousands of dollars. The turnover in management and staff has made matters even more frustrating. During the initial issue with my Invisalign treatment, the former manager, Lawrence, acknowledged the problems and the delays I had experienced. He gave me a $20 visa gift card and asked if there was anything else he could do to make it right. I had already paid $2500 for the treatment and knew at the end I would have to come out of pocked another $600 for the night trays. So of course I inquired if they could take anything off of that. He said that he would give them to me for the lab cost, which is what they pay for the trays. He would make a note in my chart. That would have been 2 sets of night trays from Invisalign. At my last appointment they tried to send the scan out to an off brand company for 1 set of trays for $300. There was no discount as Invisalign provides 2 sets for $600. I ended up having to come out of pocket $600 anyway. The new manager tried to tell me that their cost was $600 for the 2 sets. Lawrence specifically asked if I could take the negative review off of Google. That agreement was made in connection with me removing the previously posted negative Google review because I was assured the situation would be addressed. I made the assumption that this was just an oversight and other

Five Stars Just Ain't Enough... Brandon Dental Deserves a Whole Trophy!…read more Let me just say this....if you're looking for a dental office that actually gets it, look no further than Brandon Dental in Riverview. I've been going to them through the VA Community Care program, originally on the recommendation of my husband (shout out to him for that gem). And when I tell you, this team right here? Top-tier. Like Michelin star level in the dental world. Dr. Z: Hands down, the best dentist I've ever had. He's not only crazy knowledgeable, but he has the kind of bedside manner that makes you forget you're in a dental chair. He breaks everything down in plain language, no high-level dental jargon that leaves you googling later. He makes sure you understand what's going on with your mouth, your options, the game plan, all of it. He's calm, clear, and makes you feel like you're in excellent hands every single time. The hygienist (I wish I remembered her name... pls forgive me) is so warm and personable. Like, you're just vibing during the whole appointment talking, laughing, easing any tension. That kind of energy matters more than people realize. Now let's talk about the real MVP of the front desk, Ms. Denise. Whew! She's a whole vibe......smart, friendly, and makes the whole experience smooth from scheduling to check-out. You can tell she cares and knows her stuff. She's running the front office with grace and personality. I went in today for a bridge resectioning ahead of my ortho work tomorrow. Was I nervous? Yes. Did Dr. Z instantly calm my nerves like he always does? Also yes. The procedure didn't even take long... He numbed me up, polished it down, and boom, I was done; Quick, clean, and painless. That's what I call efficiency. I was also able to see Ms. Denise on the way out. She has such a warm smile and good energy. It was the perfect sendoff. Long story short: Brandon Dental is exactly what you want in a dental practice: competent, compassionate, and consistent. My teeth are part of my overall wellness, and knowing I have a team like this supporting that is PRICELESS. Thank you, Brandon Dental. You're world class, and then some.

Amazing place!! Defined I recommend it and Dr Branca. He is…read morejust great! All the staff is super nice!

I needed a couple of fillings and a crown. Dr Bart and his staff were very upfront about all…read moreprocedures and prices. I have anxiety issues when it comes to dental visits. I was prescribed a chill pill before my procedures. Dr Bart made sure I was comfortable the whole time. The whole staff here is very friendly and helpful. I had a terrific experience here.

Went there for evaluation and the experience was very similar to a used car dealership with pushy…read morebehavior. The Dentist was knowledgeable but the office staff was unorganized and kept changing the price. After I declined the treatment plan the staff changed their attitude and no longer wanted to deal with me. My spouse also went there for a tooth extraction and was treated poorly when she refused a bone graft.

My family trusts Dr Parkinson…read more Integrity is a big factor for me as well as my wife. Doc has always thoroughly explained precisely what he is doing and why as well as providing options. The 5 star review is not just for Dr Parkinson. The entire staff there is outstanding. We go here for all our dental cleaning and services. A final thought: the Navy introduced me to many people in the art of dentistry. I can wholeheartedly vouch for the high quality of this business. Highly recommended.

Unfortunately, my experience with this dental off was very disappointing. I found the service to be…read morepoor, while the prices were significantly higher than expected. the biggest concern was a crown was recommended which was paid for in full and did not fit properly per the dentist. instead of resolving the issue without additional cost, I was told I would need to pay a higher price for the replacement crown. I do not feel it was reasonable to be charged more for correcting a crown that already paid for and did not fit properly in the first place. Overall, I was dissatisfied with both the quality of service and the handling of billing. I would encourage patients to carefully review all cost and treatments details before proceeding.

Dr Castellano saved the day! My mom had a tooth fall out if her dentures and he made her a priority…read moreand was able to repair it same day in less than an hour! Great experience, highly recommend!

Dr. Castellano, D.M.D., P.A. was a very disappointing experience. I went in for a routine cleaning…read moreand a quote on bridge work, nothing more. Instead, I felt pressured and uncomfortable, as if the focus was on billing and insurance rather than patient care. I arrived on a Friday at 5:30 PM and spent nearly two hours just for an exam, with excessive waiting. I ultimately left and told him I would return later for the cleaning. He scheduled me for the following Saturday at 10:00 AM. Before even starting the cleaning, he argued with me after I explained how uncomfortable I felt during my previous visit. Once the cleaning began, it felt rushed and impersonal. The quality was mediocre at best, and the emphasis quickly shifted to pushing quotes and scheduling additional procedures. Overall, there was a serious lack of customer service and professionalism. I left feeling pressured rather than cared for. I would not recommend this office, especially if you're simply looking for routine dental care.

Everyone is so friendly and professional. They put you right at ease…read more The receptionist Melinda does a great job from answering questions on the phone call to the to greeting guests when they walk in. She is personable and helpful. Kim and Dr. Kickish were both so pleasant and patient. They answered all my questions and made me feel comfortable. All service prices are discussed up front so there are no surprises and they even have an in house plan that makes sense. They are NOT the pushy "gotta have this done" and "let's up sell"dentists I've been to. They seem to genuinely care and I felt right at home here! I returned for a second visit as I needed a tooth extracted. I'm not a great patient and even have fainted before, so I let them know my concerns. They were a tremendous help and Dr. Kickish and Kim both took extremely good care of me doing an outstanding job! I highly recommend them!

I go every 4 months for a cleaning and the dentist never comes in an reviews anything. I had a…read morecleaning on 11/24...paid in full. and they submitted my claim on 12/09. Two weeks later...AVOID!!!!

They can be a lot more transparent and clear about what the charges for their services would be.read more

I had an interview for a job. Because of my background and experience I was recommended a diff…read moreposition that was in an office further away from my home. In the second interview I was told there was the same position at a closer location. When I asked to switch to the closer location the offer was rescinded immediately. Mind you, they had a start date for me and I had already quit my other job. And because of that offer being rescinded I couldn't afford my rent or anything else for 2 months. Luckily I got a much better job, but trust me, the management is awful, communication is piss poor, go someplace else.

Dr Chris is amazing! He's very kind and gentle. Making an appointment is always so easy and trouble…read morefree. The entire staff is so nice and caring. They all go out of their way to accommodate you and make you feel at ease. It's so fortunate to have a locally operated dental office that focuses on families and individuals and is not just another corporate office!

Never saw an actual dentist, got a basic cleaning and X-rays for them to charge my insurance the…read moremax they could for the bare minimum. But hey, I got a free toothbrush. SMH. Would not recommend