If I was just giving the wonderful people who were treating me a review, this would be 5 stars! They were wonderful, gentle, understood I had, had a bad experience before, and had not been to the dentist in a long, long time. I loved the people treating me. Unfortunately, my rating dropped dramatically with the people working the front desk. Though nice, they caused a money nightmare. I went in for the first time for an emergency exam, my mouth was sore and swollen. I gave them my insurance and went back. I paid what my insurance didn't and made another appointment to actually get an in depth exam, x-rays, and a cleaning. The receptionist gave me a page that told me about how much everything n my next visit would cost, and I squeezed that with a little bit extra into the dental budget. Later that week, Delta Dental sent me a receipt with how much they covered and how much I might still owe. (The amount I had already paid) I got there for my second visit, and I told everything on the front end looks great, and am sent back. I had finished the x-rays, exam and cancer screening when the lady from up front stepped in, declared that they don't take the Delta Dental that covers me, and that everything done that day was full price (they felt bad and gave me a tiny discount) and did I want to continue on with the cleaning? I stared at her in confusion and horror. Then, I showed her the insurance receipts where they covered me in the previous visit. I also showed them where my Delta Dental web page showed they were in my network. (Which was how I found them) They stated that they hadn't been paid by my insurance yet for my first visit a week before and would have to pay for that visit too. I got out of the chair in shock and declined the cleaning. I went back and forth with the receptionist, nearly in tears. I have a large ovarian cyst that was getting painful, and the money that was set aside to deal with that was the only place I could pull the money from. I paid the full amount, that they said I owed them. They said they would try to bill my insurance, and if it went through, they would refund the money. And if they got paid for that first visit, I would be refunded for that one too. (I showed her again where DD stated they paid for my first visit). They never even attempted to bill my insurance for the second visit. I later called DD and asked. They did call me many, many times to try and get me in for that cleaning, however! I answered each time, hoping they had figured out the insurance problem. Each time I was met with confusion, was told that they DO take my insurance, then told that they would find out what was going on and call me back. I would get a call back from someone else asking me to schedule my cleaning... again. I never got to talk to anyone who said they would figure it out again. (Or maybe I did, and they played ignorance). It's now been several months. They never attempted to bill my insurance, so I never got my money back. And because of how much I had to pay, I have been living on a prayer that the painful cyst does not burst because I don't have the money anymore to see my doctor. (Jan 1st, I'll have money in my medical spending account and can finally go then.) I will not, however, go back to this dentist office. read more

Divya Shetty is incompetent at diagnosing and recommending a solution and it is best to have a second opinion. In 2021, Divya Shetty recommended gum grafting to address gum recession and preventing bone loss and also got another specialist to back her recommendation. Apart from the cost, I would expect a doctor to make a recommendation after considering side effects and long term benefits. In the last 2 years after using a nigh guard and speaking to multiple dentists and specialists in Austin and in India, the clear recommendation was to stay away from surgery in my case. I have not had any issues since. My wife had a similar bad experience where she was asked to put a cap for a tooth without first completely diagnosing the issue. If you have an option, then avoid this business. read more

I've come to dental smiles for 7 years, I'm sad to be moving and leaving the incredible staff here! Specifically Gina and Ashley! They both always make me feel welcome- asking me questions about my life, cracking jokes and creating a fun environment. I never thought I would have fun at the dentist, but I always do coming to dental smiles! Thanks for taking such good care of me for 7 years! I'll miss y'all! read more

I highly recommend Dental Smiles if you're looking for a dentist! The staff is super friendly and welcoming. I was surprised by and thoroughly enjoyed the welcome tour of the office and getting to know more about the services they offer. I also enjoyed the way everything going on with my teeth was explained -they walked through all the scans they got and dove into the details about why it all mattered. I'll be honest, I need to do more flossing and was afraid of getting scolded lol but Dr. Shetty was very nice and straight forward with how it affected my overall dental health. 10/10 would recommend! read more

Love, love, love this dental practice! And I've never felt that way about a dentist. From Angie at the front desk to Ashley and Gina the dental hygienists and Dr. Shetty herself- everyone is friendly and genuinely seems to care about my comfort and dental health. After avoiding the dentist for years, I feel relieved to have found Dental Smiles and especially grateful for their care. read more

This is your typical healthcare bait and switch insurance mill - paid UPFRONT for a teeth cleaning hoping to bypass the sales pitch and scare tactics - was shooed out without a cleaning and very little explanation - other than I need to pay more before I get a teeth cleaning - that I thought I already paid for. The usual hyperbole about dental hygiene to an adult who takes impeccable care of their teeth. All served up with a smile. Thanks for nothing! read more

I cannot say enough with regards to the absolute skill, professionalism, and bedside manner of the ladies in this office. I had legitimate PTSD from a lifetime of shoddy dental experiences when I walked into Dental Smiles on recommendation. Now I fondly miss my time with them when I can't be there for maintenance. Dr. Shetty, Paula, and Gina are the absolute Dream Team! read more

I had a wonderful experience with Dental Smiles! I was a new patient looking for help with gum inflammation, and I found their office on Google. They were able to get me in quickly for both a consultation and a follow up cleaning. Everyone in the office was extremely friendly and knowledgeable and walked me through every step. I was nervous about pain during my cleaning and they did their best to assuage both my worries and my discomfort- ultimately making what should've been an unpleasant experience a good one. I would stick with this office in the future and recommend it to anyone. read more

Was not upfront about price and Charged me 1000 for a deep cleaning at the end of the appointment

The BEST dental experience in my life, and I've dealt with many dentists. I have 1. They treat you as an intellectual being. Unlike my previous experiences at other places, at Dental Smile, everybody told me all the details of procedures and explained what is going on in my mouth. They did a thorough examination on my first visit, measuring various things and laid out a detailed treatment plan. They even show you pictures of your teeth and gum in addition to the x-rays. 2. High tech They have advanced instruments. I'm a biomedical engineer, and I'm impressed. 3. High skill I enjoyed the process. Cleaning was professional, local anesthesia was painless, and the filling is satisfactory. 4. Kind Everybody is super kind! I can't even..., I can't even. Overall, I had a wonderful experience at Dental Smiles, and I highly highly recommend this place to everybody. EDIT: The last treatment I had (3 minor fillings) is still causing some discomfort after 2 month. Perhaps the doctor was too aggressive...just sharing a data point. read more

Dental Smiles - Lobby. Waiting area in Dec. Very clean! - General Dentistry Near Me - Austin, Texas

I thought I left this review a couple of years ago, but was revisiting this page to refer another person, and saw another opportunity to post a positive review for these exceptional pros! I have had some super traumatic dental work done over the years. Because of that, I avoided dentistry for a long time. When I finally made it to Dental Smiles because of a word of mouth referral, I was blown away. These ladies put me at ease, while taking care of business! I trust Dr. Shetty and the rest of the team completely. I've had enough bad/mediocre dental experience in my lifetime, to recognize a great team. Billing, hygienists, assistants, and Dr., are all top notch. All of my experience at this office was so positive that I went from avoiding necessary dental work, to feeling happy to visit these ladies. Truly. read more

My personal experience with Dr. Shetty, in particular, has not been good at all. She inexplicably delayed treating my tooth cavities more than once "to see how they would evolve" (a cavity does not disappear or gets better if left untreated), which caused the tooth decay to progress, leading in a couple of months to a broken tooth and two crowns, as the dentist who treated me indicated. I truly regret not having looked for another dentist earlier. If you are under her care, I strongly recommend you to always ask for a second opinion to avoid losing your teeth or having to pay for unnecessary and more expensive treatments which she frequently pushes for. I honestly believe that a number of her reviews are not genuine and, hence, are unreliable; thus, I strongly suggest you take them with a grain of salt. read more

A good dentist is hard to find, and if you're looking in Austin, look no further than Dental Smiles. I actually look forward to my twice annual check-ups because that's just how much I like this team. As courteous, professional, and warm as they come, the entire team is great. They genuinely care for their patients, and that's abundantly clear through every interaction I've ever had (and those I've witnessed with other patients during my appointments). I trust them with every aspect of my dental care, and I think you will, too. read more

The best dentist i've ever been to, It took me forever to find a dentist in Austin. I went to 4 others before finally finding Dental Smiles. I've been a patient there now for almost 9 years. The people who work there are amazing and everyone seems to enjoy being there. Dr Shetty is professional and kind. Gina is the best too! read more

So great!! I hadn't been to a dentist in 15 years and was mentally prepared for the worst. I fully expected to be humiliated and told that all my teeth had to go and that all I could afford would be some plastic Halloween vampire fangs and that's what I deserved for ignoring the good sense to get regular cleanings. And pain. I expected it to hurt a lot. What happened instead was absolutely lovely. The entire staff at Dental Smiles has been kind and compassionate. I did have to see them a lot so far, but every visit has been as pleasant as could be. I had the gentlest gum cleaning done over two days. The only reason I didn't take them up on the generous offer for a blanket was my fear of falling asleep. Today, the hardest part of some extensive cavity and filling work was leaving before I got to see the end of the movie I was watching. I can't recommend their office enough, especially for anyone who might be feeling uneasy or embarrassed. No shame, all the solutions. read more

Amazing team!!!! The team is so friendly and very personable. I really felt like I was around people I've known for years and it was my first visit! Keep up the great work and thanks for taking care of me today. read more

I love Gina & I love Dr. Shetty! The whole team is great and I can't believe I wasted so much of my life dreading going to the dentist.

General review: Friendly staff, weird office hours, and it's easier but inconvenient to have to walk in to ask questions instead of trying to reach a person by phone. My experience: I've lived in Austin for several years but still attend my family dentist 8 hours away when I go home for the holidays. My coworker recommended Dental Smiles since it's close to where we work. I was able to make an appointment for wisdom tooth surgery over the phone and was emailed the estimate. During this, they were very helpful with answering my questions over the phone. Since I would be sedated and unable to drive after, 2 of my friends agreed to pick me up and drop me off at my apartment before they returned to work. The morning of the procedure, I paid the $800+ and notified my 2 on-call friends. However, Dr. Jake said that I needed someone to stay with me for at least 12 hours after the procedure and would not perform the procedure unless I had someone. So imagine on a weekday morning trying to find an adult babysitter for myself, where that someone had to be immediately available (so not work normal business hours) and whom I felt comfortable having in my home while I'd be incoherent!!! That was definitely something that should've been made clear prior to the day of so I could call around and plan for it. Thankfully, I found a friend whose boss would let her work from home so I rescheduled my procedure for the next day. I came in the next day, and the Dr. asked where my friend was because she needed to be in the waiting room during the procedure. Uh, what?? My friend had only asked her boss if she could leave after the procedure. Again, frustrating communication issues from the Dr!! I humbly asked my friend if she could come right away... Afterward, she picked up my meds and drove me home. I was able to walk up 3 flights of stairs to my apartment unassisted and was perfectly fine for the hours following. My dental insurance sent me the EOB about 3 weeks later saying I owed only $400 for the procedure. I called Dental Smiles about my refund and was told insurance hadn't paid yet. Weeks later, I called again and they said their financial system was down. Waited more time, called again and was told the lady that handles the books hadn't been coming in because the system was still down. Several of my calls weren't answered and hit the vmail machine. When I did leave vmails, I didn't get any callbacks. This continued for months. I finally got it sorted and got my refund over 4 months after my service. I needed to get my regular cleaning done over the summer but didn't want to do it while I was still waiting on my refund. Once that was sorted and since Dental Smiles already had me in their system, I scheduled my "new patient" cleaning (took off work for a few hours to do so). They did a bunch of xrays and a consult, saying I'd have to come back for separate appointments to get my teeth cleaned. So now I have to take off work two more times just to get my teeth cleaned! Again, frustrating!! Communication could've been a LOT better so I could plan my time and budget for this. I have to get my teeth cleaned soon so I'll move forward with the service and update my review after. I'm HOPING everything goes smoothly this time... read more

Not sure which is their original Yelp page, so, here's my review for this page: I haven't been to the dentist in 13 years. Mainly because I am deathly afraid of dentists. But after much praise about her from my family, I decided to give Dr. Shetty a try. Needless to say, I left well-informed and impressed. Their staff is incredible. Very professional and friendly. I felt truly welcomed and though very nervous, they were kind in frequently asking me if I was doing alright (guess my anxiety was showing on my face). I knew my teeth were bad. I mean, I could FEEL it. I knew I had an infection, I knew I needed work. Dr. Shetty took time to tell me what was going to happen, explain her process and as well as what was going on in my mouth. I feel 100% confident in trusting her with my oral care. Tomorrow, I'll be taking the first step in fixing my infected tooth and achieving that movie star smile I've always wanted! Will update my review as time goes :) read more

I think I have been going to Dental Smiles for more 5+ years. Let me just start with how great everyone in the office is. From the receptionist, hygienist to the doctor. I always enjoy a visit to the office. I am kindly greeted by Angie at the front desk. The two hygienist I have seen are Mary and Gina, both do an amazing job. Of course the visit ends with Dr. Shetty, who is extremely great at what she does. Through out the years I have referred 4 people and they all love going to Dental smiles. Nothing but good things to say about this office!! read more

I've been going to Dental Smiles for several years now & I can't recommend them enough. Prior to Dental Smiles, I was going to the dentist inconsistently, but DS changed all of that. Everyone is always so warm & friendly - I always feel like I'm in great hands. Whenever I've had more serious dental issues, the staff do a thorough job of talking through the options both in terms of treatment and cost. Dental Smiles also referred me to my current orthodontist, who is also amazing! You just can't go wrong with DS. read more

I had a wonderful experience with Dental Smiles! I was a new patient looking for help with gum inflammation, and I found their office on Google. They were able to get me in quickly for both a consultation and a follow up cleaning. Everyone in the office was extremely friendly and knowledgeable and walked me through every step. I was nervous about pain during my cleaning and they did their best to assuage both my worries and my discomfort- ultimately making what should've been an unpleasant experience a good one. I would stick with this office in the future and recommend it to anyone. read more

Location: Away from heavy traffic, convenient to shopping, food and medical care (Dell's Children's Hospital) Appearance: Immaculate Cost: N/A since I'm insured Staff: Friendly, polite, professional and attentive Overall: I've been with Dr. Shetty for 1 full year now and have absolutely nothing negative to say. I will agree with other patients when they say this office is very thorough, but not in a mechanical way. Dr. Shetty makes sure you know exactly what's going on and encourages feedback. My boyfriend is now a patient and I intend to recommend Dr. Shetty to anyone else who asks. read more

My spouse has been going to Dental Smiles since it first opened, and I've been treated by the extraordinary care of Dr. Shetty and Mary and all the truly lovely people at Dental Smiles for the last few years. I cannot express how grateful I am to be one of their patients. They are not only exceptional dental practitioners, but they are truly kind, funny, warm and so very friendly. Nearly all of my dental experiences before coming to Dental Smiles have been - not exaggerating - pretty traumatic experiences. It is the exact opposite here. These wonderful people will take care of you - from the moment you walk in, until you schedule your next appointment and walk out. I never feel judged and my teeth are really problematic. I highly recommend Dental Smiles and their superior care. read more

I cannot recommend Dr. Shetty and dental hygienist Gina strongly enough. They make going to the dentist, even for a phobic like me, as good as possible experience. They are kind, really explain how to improve rather than simply "tsk tsk" about my poor-but-improving habits. Thanks to them, I've been encouraged to clean my act up--and even to floss! :D read more

I came into this office with my husband for his cleaning based on Yelp reviews and Dental Smiles did not disappoint! Dr. Shetty was absolutely amazing and Mary the RDH was so gentle and caring. She did a thorough job with the cleaning and you can tell she genuinely loves what she does. The dental assistant Brittany was amazing and was constantly checking up on my husband to make sure he was okay throughout his treatment. Dr. Shetty took her time during the treatment to make sure everything came out perfect and was not rushed at all to finish like most dentists. She seems to be about the quality of her work which is hard to find these days. All the employees seem happy and that helps make the experience great for the patients. The office is modern and beautiful and they play current music throughout the office so it's not completely silent like most other offices. As a spectator today I loved what I saw and enjoyed the visit. My husband felt well cared for :) looks like we found ourselves our dentist!! UPDATE: I had my exam done as well as my cleaning today and Gina the hygienist was absolutely amazing! I left that office with my teeth feeling so smooth and with a beautiful red rose given to me by the office for Valentine's Day :) Thank you Dr. Shetty! Your staff is awesome! read more

Dental Smiles - A rose for patients on Valentine's Day weekend! - General Dentistry Near Me - Austin, Texas

If the universe laid bread crumbs that led you to this review, it is because you are being rewarded for something--what this is only you can know. I rarely blow smoke out my bottom and I am not doing so in writing this review. So you can trust me when I say that on every possible level, this is the best dental office on the planet, and I'm fortunate to have always had good dentists (in Chicago). All of the women in this all-female office are genuinely kind and friendly. My dental hygienist gave me the best cleaning I've ever had, thanks in part to the fashion-forward gadgetry used. Dr. Divya Shetty's professionalism speaks volumes; she's very intelligent, serious about dental health, and is as peaceful as a Buddhist monk. Their fees are very reasonable, their office is aesthetically pleasing, and it is clean, clean, clean. Even the chair you sit in is really comfortable. In sum, this is one review you should absolutely trust, and make haste to set an appointment. You will not be sorry. read more

New patient - amazing first experience with this crew of professionals. Requested an appointment in Sunday and was booked on Monday for Monday! They explained everything I ever needed to know about my insurance plan, teeth, and tooth care. After my examination, X-rays, and cleaning - I was given 5 star treatment during a replacement of an old, crumbling filling. I felt I was part of the staff during the entire process, because they included me in all conversations and showed me all photos and X-rays as they were cleaning and drilling. Haven't been to a dentist too much in the past 5 years, but this one felt like home immediately. read more

I've been a patient for 7years, Angie is so sweet and provides exceptional customer service, always. Dental Hygienist, Gina is amazing and so is Dr.Shetty. They have taken great care of my dental health. My husband recently became a patient and has had great experiences as well! read more

Dr. Shetty and her staff are wonderful. The receptionists always greet me with a smile and are happy to help me with any inquiries I have. The dental assistants are always so kind and take time to educate me about proper dental hygiene. Dr. Shetty is patient and gentle with my care whether be a check up or a cavity. I came to her office with several cavities and was quite scared. Dr. Shetty and her staff took my comfort and concerns into account. She also took time to further educate me about the current health of my teeth and how to better care for them. I was also treated fairly with their billing process. Other places I have been to have charged additional fees but not this office. I highly recommend this dental practice. These are good people. read more

The entire office staff was absolutely amazing. Genuine positive attitudes from everyone. Would 10/10 recommend to anyone needing family dental needs. Non-Judgemental environment. read more

This is by far the best dental group around. I have traveled the world and the past 2 years I've been given the run around with my dentures. In less than 2 months I have brand new top and bottom dentures and couldn't be happier to smile all over Austin!!!!! Thank you so much to the Doc Shetty and her team for such an amazing job!!!!! Me and the kids will not be going anywhere else for our dental needs! read more

It appears that this business has 2 listings in yelp, so I am duplicating the review I just made here, too. If you truly value the teeth in your head, you will not go here. I managed four decades of life with only one cavity. I had to change dentists due to an insurance plan change, so I picked Dental Smiles. They were close to work, convenient and seemed friendly on the phone. After a visit to dental smiles, I was told I had three cavities that needed to be taken care of in addition to some other maintenance work. I had a really funny feeling about their "diagnosis." How did I manage to get so far in life with only one cavity and then suddenly become besieged by a mouthful of them? So, I patiently waited until I could get a second opinion from a totally different dentist at a totally different dental practice. Guess what? I have NO CAVITIES. None. Nada. Zip. I knew Dental Smiles was up to some funny business. I'm super glad I did not take their word for it and let them drill into four of my teeth that did not need to be drilled into at all. read more

Follow-up, I contacted my insurance provider and the that Dental Smiles was billing me for (and sent to collections) was in fact covered by my insurance. Glad I didn't pay Dental Smile when they sent me to collection for something I didn't owe in the first place. read more

Nice office space. Friendly and knowledgable staff. I was very pleased with the service they provided. This is my new dental office.

Dr. Shetty and her entire team are great! I have been a patient for a few years and recently moved out of state. I still come here for cleanings and dental work when I'm in town for work! They are extremely accommodating with scheduling and they do a good job of keeping up with the newest technology (same-day crowns!). During a recent long procedure, they took a break so I could host a work-related conference call. How's that for service?! read more

Dental Smiles has been our family dental for 5 years. Dr Shetty and her staff are amazing. They communicate, treat and go up and beyond for their patients. I highly recommend this practice for your dental needs!!!! read more

Dr. Shetty at Dental Smiles is the best! I've had a lot of dental work over the years and have had many different dentists and she is, by far, the best. She is professional and her kindness and bedside manner are incomparable! Recently, I lost a crown and most of the tooth it was connected to. Knowing that this was going to entail a lot of work I posted on FB asking for dental references and Dr. Shetty came highly recommended by a few friends. Over the past 5 months (the dental implant process takes a long time) I have been working with her and her front desk crew (Angie is the bomb) and I'm thoroughly pleased. There haven't been any surprise costs or insurance dilemmas (like my last dentist). The office is clean and the employees are courteous and knowledgeable. If you need any dental work I highly recommend Dr. Shetty at Dental Smiles! read more

The staff is very nice and professional. The hygienist Mary and Oscar were very gentle and caring during my cleaning and replacement of my crown. And DR. Shetty seems to really care about you and your overall dental health. Highly recommend them. read more

I started seeing Dr. Shetty almost two years ago and was pleased with the service. I made an appointment in October to get a filling fixed, and upon examination was told I would need a $300 deep clean. I (stupidly) agreed, since they said having kids can do a number on your teeth, and made a separate appointment for the cleaning. I got the deep clean, during which the dental hygienist refused to give me any local anesthesia, because I am nursing. (I didn't realize that was her choice! And OW!) Following the deep clean I had to remind them that my original concern was for my filling, and they worked to get me in during the same visit. 6 months later I get a $40 bill for the filling. I call to ask why I am getting a bill so late, and the receptionist says she'll talk to my insurance and get back to me. I received no call back and 2 months later get the same bill in the mail. When I called this week and told them about my frustrating experience she said "I'm sorry that you feel that way. How will you be paying?" I won't be going back. read more