they literally told me i needed a deep cleaning but said my insurance couldn't cover it, yet i came…read morehere before and they did it for me but now they all of a sudden couldn't. and the doctors said i couldn't even get a regular cleaning because the deep cleaning needs to be first. the staff can also get incredibly rude. the doctor was telling me i only brush on one side when i obviously don't i just needed a deep cleaning.

I had a very bad experience with this dental office. I visited them and the "doctor" said that deep…read morecleaning was needed; however, my insurance did not approve it and send me a letter explaining that the xrays do not show I need a deep cleaning. I called the dental office several times to request an appointment for a regular cleaning and finally a rude lady told me that they can't make a regular cleaning.

BEWARE OF THIS OFFICE!!!…read more This office is shady and negligent. This will be my first and last time doing business with this office. First Dr. Luckett is very impersonable and didn't say two words to me during my visit. He never addressed me directly and only spoke to the dental assistant. Secondly I felt very rushed out of this office, no one asked if I had any questions or concerns that needed to be addressed. I got dismissed from the office after receiving x-rays and being told I need my wisdom teeth removed. I had to stop a nurse myself to tell them I have questions and I need an explanation of my x-rays and what's going on with my teeth. PLEASE ADVOCATE FOR YOURSELF IF YOU VISIT THIS OFFICE. Ask questions and make sure they explain things to you in a way that make sense. This dental office will greenlight procedures and decisions for you without properly informing you. I went to get my wisdom teeth removed from here and after shoddy x-rays and being told my teeth are fine the day of my wisdom teeth removal they had on the bill to remove an extra tooth that "needed a root canal" Literally a week ago this office told me all my teeth were fine and now suddenly the day of my surgery I need a root canal? I declined and went to get a second opinion. The second dentist office informed me that my teeth were in fact fine and no additional tooth extraction or root canal was needed. All in all, don't trust and double check everything they tell you. Because if I didn't I would be missing an extra tooth unnecessarily.

Jennifer, the hygienist is "the bomb". She is thorough, gentle, and attentive when it comes to…read moreteeth cleaning. I don't want to eat until my next 6 month cleaning. My teeth are Beyond clean! The office staff (Antoinette and Maria-Maria) are so comfortable that I don't want to leave! Overall, Dental Works in Crestwood is the place to go for any dental work or concerns. I give it a 10÷. Gloria and Lance H

I like this dental office & I will definitely come again. They seem skilled & knowledgeable. You're…read morein & out fairly quickly. My only suggestion would be that if they've never seen you before they take 10-20 seconds to introduce themselves. And on the way out say, "nice to meet you." I know they see a lot of patients, but a little courtesy goes a long, long way.

If I could hold a sign outside the building to prevent anyone from going here, I would. The…read moreabsolute worst dentist that doesn't know how to treat and care for patients. My daughter went there for an emergency visit due to pain. They gave her X-rays, and the dentist says "she needs her wisdom tooth extracted and we don't so that here" and got up and walked out the room. After waiting 30 minutes he talks to her for less than 5 and gives her nothing for pain. I had to pay out of pocket for her to go to another dentist who found an infection, which was causing the pain. The Sonrisa dentist did not care at all.

I think their great.. they call and give me semi annual reminders. I have my teeth in best shape…read morethey've ever been. Thanks to their care. I broke a tooth they fit in me in less than 24hrs. They always packed, i didn't spend hundreds.. the boss first time i ever met him.. got to flex his skills in rebuilding the tooth and i was like wow, the best the tooth looked since i was a teenager. They always up selling me for implants the prices are great. I got to get them frfr.

Best service in the area. All the team members are respectful. They also do good braces servicesread more

I went in for an emergency visit because my crown had come loose and fallen out. I asked the older…read moremale Dentist to glue it back and he refused. He insisted that I needed a root canal on that tooth. Even though he poked around my mouth and I haven't been having any pain he refused to replace my cap. I was there several years ago, at that time he told me I needed to get a root canal on that same tooth or to have the tooth pulled. I made an appointment to get the tooth pulled. At that time the female Dentist asked me why I was having it pulled. I explained to her Dentist told me I had no choice. She told me she could save it and she did. It's been at least six years and I've had no pain. The only problem I have with it at this point is that the crown came loose. But he wasn't happy that the other dentist was able to save my tooth. He wants me to have the root canal at any cost . He also refused to fill the cavity that was next to it until I had this root canal completed, and he saidwould refer a surgeon to me. I expressed to him that I didn't have the money at this time. I asked him again politely to just glue in the crown so I can but a little time until I could save the money for a root canal and which he told me we'd be around $1500 or to have the tooth pulled but that would cost about $3500 because then I would have to have a bridge made fill in the gap of the missing tooth. Again, I explained to him that I live on disability, and I didn't have the money for this at the time and I would have to save up for it unless the surgeon would take payments. Again, he refused cement in the cap or fill the cavity. Then he refused to give me the referral for the surgeon because I didn't have the money he then told me since you can't afford it anyway he would not give me a referral for the surgeons. He cared very little about the health of my teeth. His only concern was this root canal. I'm betting he gets a kickback for all of his referrals otherwise he might have been more accommodating. He's a cranky old man who cares little about his patients and more about the money. He's knows my insurance won't cover it and was unwilling to help me buy a little time to save money for a procedure that I honestly don't believe I need done immediately or at all, There is no pain coming from the tooth or any other immediate need to have the procedure done. All I needed was a Little time to save for the procedure and he absolutely refused to help he wants me to have future damage to the toothache and be in pain just to prove his point!!!I won't ever go back to him or recommend any else to go to him.

The dental hygienist & Dentist were both very nice, relaxed and humorous as I was very nervous to…read moreget some cavities filled. I felt no pain during or after the fillings. Good experience overall

So initially I was you know looking for a dentist that I can stay with you know long term. I chose…read morethis dentist , and I set up the exam . Went to the exam I was told I would need a root canal which is fine I expected it. I schedule it three weeks out because I have other priorities . So I go to my appointment, I let the assistant know like hey I'm scared of needle can u let the doctor know. She says yes, comes back with the stick that has the numbing stuff on it. The doctor comes in , doesn't introduce himself or anything . I ask is that the needle and he says yes and instantly starts to poke me. I was in tears because not only was I not heard but I wasn't comfortable. Later on the numbing goes away and I can't even close my mouth to chew. I couldn't even chew on my left side because of the filing they put in it. I had to get it shaved down two days later, not the next day because no dentists was in ,A week day at that. Later on that day , I seen someone else on google reviews went through the same experience I did.

In my opinion not the typical kind of dentist office, but if you're looking for expert dental work…read moreand a great dentist who will have you feeling the least amount of pain during the process then by all means this is the place. I personally prefer cleanliness and professionalism, which i didn't receive from the front desk crew asking questions regarding me to another employee when she could have asked me, u was standing right there, anyway try it fir yourself don't take my word.

My 4:00 pm appt. was canceled because I did not confirm at 10:30 a.m. the day of (I was sleep)…read more When I went to confirm at noon, I was told my appt was given away. I'm livid and will not give my money to this practice any longer. The receptionist was rude as well. She said she would add me to a list of people who cancel and then hung up without saying bye.

I would Not recommend this dentist to anyone as the staff is unprofessional and rude. We have been…read moreloyal customers to this dentist practice for years, but today was the last straw. Frequently when we book dentist appointments we are on time and constantly have to wait an hour plus to be seen. Today my wife called ahead and let the dentist practice know that she was running 15 minutes late for our daughter dentist appointment. The staff and dentist said that it was fine and come in to our appointment. When she arrived the dentist refused to see our daughter and wanted us to reschedule. There was no one waiting and she gave us prior confirmation to come on in for the appointment. When we conveyed these issues to the staff they were rude and dismissive. I will no longer support this business or recommend this dentist to anyone as they lost loyal customers.

Today May 8, 2023 was my first visit to my new dentist and the staff was wonderful. I will…read morecertainly recommend this office. Dr. Eric was very gentle and everyone was very professional Nicole and Allen was very nice The office was very clean and head up to date equipment. I give his office a thumbs up.

Awful place to do business with....I had 2 appointments with these people, they canceled both with…read morethe latter appointment being canceled a day before my flight then stated they called to forewarn....So add a lie on top of the disappointment!!!!