I've got a little bit of experience w body shops having raised 3 kids. I'm in my later years now;…read more lady backed into my car. Went to Thompson's for estimate since they were near my house. I had an idea of what the repair to my BMW 330i dent on right rear quarter should cost to repair. For costs, they met my expectations. I toured the shop and they had a lot of restoration work they were doing on classics, a good sign. I'm pretty critical when it comes to things. The body work and paint job were excellent. Based on their work, I can highly recommend them. I'm taking the time to write this review because I think those guys deserve it.

They were wonderful to deal with! My car looks brand new ! They were able to evaluate the car right…read moreaway, started work on it a few days, efficiently handled the insurance and had it complete when they promised . My car has a metallic paint that I was concerned would be difficult to match. They matched it perfectly. I wouldn't hesitate to use them again.

To start off. AJ the manger is a complete joke, very unprofessional and no sense of urgency or…read morerespect whatsoever. Secondly. I called for three weeks to confirm my car would be outside the gate. It was NOT, I have two different weekends that I have taken a video saying the date and time and showing the parking lot. When the was able to get down to the collision center, AJ wanted to argue and kept saying "I understand that I dropped the ball. And don't know why you're upset" Third. I told him the transmission hose was damaged and the car is NOT to be driven, did that stop him from driving it like a complete asshole? No. He floored it wide open from the back to the front, then argued with me for ten minutes about my bumper and headlight that his crew took off "Not accident related, they were both intact and working with no damage when I handed over my keys in to the drop box. Lastly. This collision center costed me $1100 due to paying two different tow trucks when my car was NOT in the parking lot, now I'm stuck with the bill for that and to pay someone to install my bungee and headlight because they took it off and didn't put it back on? Upon reading the reviews. I'm not shocked that I have to write this. If my transmission is damaged, we will be fighting it out in court. either yall will spend money to fail at proving I'm wrong or will pay to fix this plus the cost to fix my bumper and headlight that AJ and his incompetent work of him and his crew

Beware. Got an estimate from them and was told insurance would cover. Waited 9 weeks to get it in…read more Waited 10 more days and was told there was more damage and now insurance would not cover. insurance totaled and Joe Hudson charged us to put back together and It wasn't even close to when we took it in. Ended up having to get new car. Will definitely never go back. Beware!!!!!

Another great job by Joe Hudson, picked up my car yesterday and looks great. Highly recommend there…read morework.

Very professional and kind! I was in a collision with a deer so I was referred by Geico to Joe…read moreHudson. I'm absolutely pleased. My car looks exactly the same and no smell of any harsh chemicals in my car.

I went only after I researched and my insurance confirmed this business in their network…read more I was not disappointed by the professionalism, transparency, and awesome customer service. My car was completed and detailed which was a very nice surprise. I would recommend this business for how they cared for my car and me as a customer .

Very poor management and repairs. I would recommend taking anything to this business. They do not…read morehonor their warranty work and do not stand behind their work. I can not speak for all locations. Just on Franklin Road Roanoke Va. Very poor experience. I wish I could rate a negative 5. Awful, awful experience. Please do not take your car here!!!!!! THEY SUCK!

my car was having issues starting so I gave Kendal auto call. He scheduled an appointment and was…read more a thorough evaluation of my car. He was very efficient and quickly diagnosed the issue. The fact that he was a mobile mechanic and was comparable to other auto shops. He quoted me a great price in two hours and I was back on the road again. I will definitely use him again.

From the owner: Car not starting? Battery dead? Head lights? We can do it all at Kendal James Automotive. We will…read moreget you up and running. We can diagnose and repair your vehicle while your at home, work, or the side of the road.We also offer a variety of bodywork services. WE COME TO YOU!!

My Subaru Crosstrek was repaired just like new and the service as always was phenomenal. If you…read moreneed repair for any type of car they are the greatest. They go above and beyond to make sure you are 100% satisfied.

Recently I had my third repair at Euro Specialty Roanoke Va as the others the repair was…read moreexcellent, first class paint .Joe handled the estimates etc and did a great job. The car was finished ahead of schedule with a cost less than estimate. I recommend this shop.

Excellent repair to my Subaru Forester in one week thankfully. Very clean, organized shop and staff…read morewas great!

If I could give 0 stars I would. Had an incident with someone I know who backed into my car. She…read moresaid she would pay for it out of pocket instead of insurance. I got 3 estimates from 3 different body shops and we decided to use Hannabass and Rowe because the estimate said $1,276 and my estimate was two pages. Went to pick my car up and they said the total was $2500 and when we talked to the manager, they said I should have gotten 3 pages and that my total was JUST for parts, that labor wasn't included. Nowhere did it say labor wasn't included. So an extra $1200. They also didn't take accountability for leaving off the page that included the labor. They blamed it on "printer error." They shouldn't be allowed to get away with doing this. Shitty customer service. Won't ever use them again or recommend them.