had my oil changed there back in Jul, upon changing it myself this week I discovered that there…read morewasn't a crush washer or any washer on the oil drain plug which caused a small leak. When inspecting the bolt and the pan I found that both were stripped beyond repair. due to negligence or incompetence I now have to replace my whole pan. thanks!

I would've said they were fine before today. Didn't call when my car was ready, which would've been…read moreannoying if nothing else- but it actually meant it was left it unlocked, across the street, not even with a camera on it, ALL DAY LONG. casually told the key was in the car after I paid. They're worthless

We took a vehicle here to get inspected and didn't realize a tire was needed. Kyle and Jagger went…read moreout of their way to ensure that everything was done on the vehicle and assisted in getting all the supplies needed. They are knowledgeable, kind and went out of their way to help us!

March 2015 - The staff and mechanics that work at the Lube Center on 4th Street are the best in all…read moreof Salem - I should know as I have lived in Salem for the last 25 years and I am a "car guy". The employees are all intelligent, professional and well trained. I have taken several vehicles to them for oil changes and for VA state inspections. I completely trust them with my 2004 BMW M3 and my wife's 2005 BMW 530i and our FJ Cruiser. I also take my motorcycles there for inspections. They are always very careful and thoughtful about the work they perform. Their prices are fair and reasonable and they work quickly. They do not use high pressure sales tactics (like other Salem oil change places) to sell new wipers, air filters, etc. I really like this shop and the friendly, honest people that work there. Featuring Pennzoil products, I use full synthetic in my cars. Highly recommended!

I have purchased three sets of tires from our local DT in Roanoke. Each time has been a great…read moreexperience. Buying tires used to feel overwhelming and confusing to me. The guys at our DT make it seem much less difficult and do not pressure you. They gladly helped me this time with a warranty replacement on my stock tires which required them calling the manufacturer. They did this without complaining and advocated for me. Their prices are very competitive compared to other online stores. I would suggest making an appointment online and this will make your time spent most efficient. You can even purchase your tires online and schedule at time for them to be installed if you know what tire you want for your vehicle. I will add that while out of town recently, we had a tire pressure warning light come on and we stopped in a DT in Myrtle Beach area. This location was equally helpful and kind. Discount Tire knows how to find the right employees and train them well both in product knowledge and customer service! I call them the Chick-Fil-A of the tire world!

Terrible ways of doing things. While they may seem to have good customer service, they don't honor…read moretheir tire rotations when you buy tires from them. Brought old car in and asked for the free tire rotation where it's done X number of miles, and the person prescreens you with a question "are you here just for a tire rotation today?" While he inspects the tires, later returns and says he can't because there's a check engine light on - which has nothing to do with rotation of tires, and i had to go elsewhere to rotate the tires. Number of miles already hit for their service, bought tires from them and was in their system, but it's an unscrupulous way to deny you your tire rotation service, and it was the 2nd time that i had a rotation with them, guess the first is to lure you in. Terrible business that doesn't honor rotations when they feel like it, when you get this treatment then you'll know, until then you may think they're good and experts. No, experts and professionals do not act like this. But while they check you in by inspecting your vehicle, they act like they're going to do the included service with your tire rotation, but they ask prescreening questions during the so called chit chat in the beginning. Tire rotations for an old car have nothing to do with a check engine light. They told me come back in maybe a few months we can't do it today until that check engine light is cleared. Big red flag, this business has gone downhill.