My car failed inspection due to damage to the front end. Elite Arts Collision Center listened to my…read moreneeds and were able to get me in and out very quickly for a very reasonable price.

Amazing job after we hit a deer. Hollins area off of plantation would really recommendread more

I had multiple dents and deep scratches in my Toyota Highlander. They did a terrific job and fixed…read moreit up to look just like new. I could not ask for better service, and I highly recommend them.

Excellent repair to my Subaru Forester in one week thankfully. Very clean, organized shop and staff…read morewas great!

If I could give 0 stars I would. Had an incident with someone I know who backed into my car. She…read moresaid she would pay for it out of pocket instead of insurance. I got 3 estimates from 3 different body shops and we decided to use Hannabass and Rowe because the estimate said $1,276 and my estimate was two pages. Went to pick my car up and they said the total was $2500 and when we talked to the manager, they said I should have gotten 3 pages and that my total was JUST for parts, that labor wasn't included. Nowhere did it say labor wasn't included. So an extra $1200. They also didn't take accountability for leaving off the page that included the labor. They blamed it on "printer error." They shouldn't be allowed to get away with doing this. Shitty customer service. Won't ever use them again or recommend them.

Let me just say this was an absolutely horrible experience from start to finish. I don't want to…read moreexaggerate or be dramatic, but I want to strongly encourage you to take your business elsewhere. If you're already dealing with the stress of a car accident, the last thing you need is a shop that adds more stress, confusion, and pressure to an already difficult time. Here's exactly what happened: I chose Hugh's Body Shop after getting several quotes. On the surface, their shop looked clean and professional, and although they were the most expensive, I figured quality would justify the price. Unfortunately, that assumption could not have been more wrong. From the beginning, I explained clearly that I wanted to keep costs down by handling all the interior work myself -- things like reinstalling the seats, airbags, seat belts, and trim. I only needed them to handle the door and corner of the cab. The quote I was given was high but still within reason, so I agreed and scheduled a drop-off date about a month out. After dropping off my truck, communication and timelines completely fell apart. A job that was supposed to take a couple of weeks turned into months. Every time I checked in, I was told "just a little longer," but progress was always delayed. When I finally went to pick up my truck, I was shocked to find a significant upcharge added to the original agreed-upon price. When I questioned it, Jared reviewed the charges and admitted to me that I had a point -- so he initially agreed I could pay the original quoted amount. But when I handed him the check, he refused to give me my keys unless I paid the extra balance. That kind of behavior -- holding my property until I paid more than we agreed on -- felt like bullying and intimidation. I was stunned and just wanted my vehicle back, so I reluctantly paid the additional amount. The justification for the extra charge was "additional frame time." But I had personally measured and photographed my truck's frame before leaving it with them, and when I got it back, nothing was different except a bit of spray paint. On top of that, there were new issues with my truck that were not part of the original damage. Jared told me in person that he'd fix those, but when I followed up by phone, he refused. This experience left me extremely disappointed and concerned for others. What looks like a reputable business seems to be run by someone unprofessional, dishonest, and unwilling to stand by their word. Please -- learn from my mistake. There are plenty of honest, competent shops out there. I truly regret trusting Hugh's Body Shop with my vehicle.

We were traveling from Richmond to Nashville, Tennessee, and had a bad tire on our trailer. Jarred…read morewas very helpful. Extremely fast service and very affordable! Great guy.

We needed our Porsche to have "rebeautification" due to contact with a lovely cervidae! They did…read morea fantastic job and it looks brand new! ALL the people we dealt with there were professional and too kind. Definitely worth every penny, i am glad we had insurance! They did THE best job and u cannot tell 1 bit. She is as beautiful as ever! Thanx. THEY have the best people working there, funny too! Highly recommend!

Excellent people providing excellent service. Would highly recommend if you are in the area and…read moreneed a team you can count on!

Very helpful. Brought in a Passat. They diagnosed the problems quickly and very reasonable…read morediagnostic fee. Super friendly staff. You don't feel taken advantage of here

What a great shop! Kind and quick but thorough. Highly recommend this business! Plenty of quality…read morevehicles and some truly interesting showpieces worth stopping in to see. Will continue to recommend this shop throughout Roanoke.

Would give 0 stars if I could. I took my van in for repairs and got it back with an $8000.00 camera…read moreissue. They told me they probably missed it on initial inspection and now insurance won't cover it. All they can say is sorry, we aren't doing anything about it. Now I have a $500 diagnostic bill from the dealer and an $8000 wiring harness repair that was damaged in the glass area where they removed and installed a new glass that was not broken before I took it to them to be repaired.

my wife had a deer run into driver side of our BMW convertible and had it repaired beyond my…read moreexpectations! I'm very particular about my cars and was prepared to sell it after the repairs. Best work I've seen in quite awhile. I just sold the car yesterday and got top $$ for its excellent condition. I had another minor hit when someone baked into the front end, minor repair but again excellent work a perfect paint match, I would highly recommend them for their word and customer service.

They are fabulous... good honest work. They work on Range Rovers and its not an arm and a leg.read more

The customer service is terrible, I had no response unless I called and was not told when my…read morevehicle was ready. My son brought his truck in it was not looked at for more than two weeks, we ended up leaving without service.