shitty service and can't order on the phone very incentive but the cashier dude was cool though

DO NOT WASTE YOUR TIME!!45 min and then was told that they don't have staffing in order was not even put in only Uber Eats and door dash GARBAGE read more

ordered over the phone and order was read back correctly but when picking up the food pancakes were good, the eggs that came with our steak the yolk wasn't fully cooked and we're giving 2 caramel apple coffees when we ordered the new caramel apple milkshakes and weren't told if they were out or unable to give the milkshake at the time we ordered it read more

Erika and the team really made up for my crappy out of town Thanksgiving dinner I had a Cracker Barrel, which, I still can't get over how such a great nameplate can be run that horribly, but I digress... Warmth, great customer service, hot coffee, refill special attention, plenty of napkins and kindness, and easy parking and goodness and color and everything you would expect out of America's best diner is exemplified right here and Lansing's on West Saginaw Dennis. go see Erika for smiles. read more

Denny's - Nom! - Breakfast & Brunch Near Me - Lansing, Michigan

10/10 Latenight snack thankyou Cho S for the great service . Filled my water 5 times I'm so sorry read more

Denny's - Had a little Latenight snack and that shit was fire, thank you Cho S for giving us the service of a lifetime. - Breakfast & Brunch Near Me - Lansing, Michigan

great food and great service. Server Kat was very nice and provided a good experience for my family

My fiancé and I were in with the large group tonight we had a baby and there was a lot of things said from the group we unfortunately came with that made us very comfortable. We'd like to apologize deeply for the behavior and treatment the staff received from them. We've never experienced that with them and are beyond sorry your team member and manager had to. My fiancé and I appreciated how hard you guys tried get everything done being so short staffed, we're sorry we couldn't stay long enough to enjoy the food as we're sure it would've been great. That being said we really wanted to write this review as it's all we could think of since getting home, it's left a very bad taste in our mouths the way they've treated you. And we want you to know it's no fault of your own, you guys keeping doing great and know there are people out there who see you and what you go through. read more

Ordered the buttermilk pancakes with 2 eggs. Requested the eggs over medium. Eggs were served over easy. Pancakes were not light, but heavy. Sausage links were small but good. Interior was new to me and service was very good. But quality of food was 2 stars. read more

Server was super friendly! The food was good but not a crazy good experience. Our waitress was extremely busy and was handling the busy lobby extremely well. Though I will say the restaurant has a weird smell near the entrance. Our wait was a little longer than I'd hope but considering how busy it was I can understand. read more

No stats ! Worst service and food I've had in a while ! They took an hour to cook our breakfast we didn't complain but asked to pack it to go as we had to work ! They gave me burnt pancakes cold hash browns. Cold sausage and cold toast ' I couldn't eat it right away because I had to work so I ended up re heating what was salvageable ! They never offered a discount compensation nor a to go beverage for our trouble -refused a refund and gave me the run around ! NEVER AGSIN ! The place is run down and the "manager on duty " nails were so dirty I refused anything else from their kitchen ! read more

Denny's - What Dennys packed me to go after waiting an hour then expected me to wait for them to remake --NO REFUNDS !! - Breakfast & Brunch Near Me - Lansing, Michigan

Good service, prompt, and nice selection. Grandpa with 4 grand kids. Everyone got filled up with what they wanted. The Kids Eat for Free Deal is great. read more

Took 30 minutes to get a table then they never even gave a menu. We're happy to help the people who came in after who sat right next to me but never looked my way. Just walked out after another 30. Giant waste of time read more

I came into eat with my mother not to long ago we had a little confusion on what she ordered and our server ky was able to get the situation handled right away and we had no further issues after that the pancakes were fantastic and I really enjoyed my food and service read more

Very basic food, so expect that. Aside from this place being a chain, I had to wait over 45 minutes with someone before we were sat. When the food come out, it was watery, and just meh. Very basic, almost like microwave food. I was a bit bummed out over it. I ended up leaving and not finishing everything. read more

Good food good service drinks and food came fast asked for ketchup and a bowl gave it in like a minute waiter was really nice kind to other people read more

I had a terrible experience here thanks to Delaney S. The food was subpar, and she was incredibly rude and passive aggressive the entire time. She also accused me of possibly stealing by saying that if I try to run off without paying the check, that she will chase me. It didn't seem like she was kidding by the way she said it. On top of all of that, there was no one else in the restaurant and she was barely attentive or talkative. If you go here, don't get her as a server. She's horrible. read more

I didn't even get to taste the food. We waited for what seemed like forever and didn't even get greeted once in the door. I played the claw machine and still waited while one of the employees just stood there gossiping and chilling with customers. Then some more customer asked about help and he said he wasn't working. The lady's around somewhere she's busy. I walked right out. Not worth the wait. Haha. read more

The food was great. The server Mikii was not so good, bad attitude from the start. When talking to guest she not willing to have patience and listen. When frustrated she says "Let me go get my manager!" Instead of saying I'm sorry, let me ask my manager to come explain our prices. The manager Leslie was great and noted that they were under staffed. Her actions could have been better. Thank you Leslie and we will come back. read more

There isn't a lot that needs to be said about Denny's. The food is, ok. Haven't had a horrible meal, but nothing I crave. The price is right. $3.99 for my kiddos meal. 3 pancakes, 2 eggs scrambled, a sausage link and a bacon strip. Can't beat that!! The waitstaff was friendly and work hard. They bustle all over and seemed to have quite a few tables. Honestly, my biggest issue was the wait on the food. After ordering it took nearly 40 minutes until food. Which is quite ridiculous. I suspect the problem is they work one ticket at a time on the kitchen. So if 4 tickets appear, they don't start something from each one and work in foods that need more time first and then the easier stuff, they do the first ticket to completion then move to number two. So imagine, 3 tickets go in. Ticket 1 is 4 meals, that takes 10 minutes to complete, ticket 2 takes 10 minutes also and by the time you're in ticket 3, you'll have waited 30 minutes for your food and there are more tickets behind you. It is not a good system in a place this busy. read more

Food good - took one hour to get food. Server did her best. Kitchen backed up. Not many choices in the area. read more

Denny's - a view of a city from a restaurant - Breakfast & Brunch Near Me - Lansing, Michigan

Ordered take out and the lady on the phone asked a lot of questions to make sure my order was right and was very attentive! Came in at the time they said it was ready and was immediately greeted and cashed out. I tipped the man at the front who cashed out my takeout and he looked very surprised which made my heart sad because you should always tip take out people and your servers! Food was hot, and great! read more

Rude customer service and slow service. Called to check on the status of my order (overdue by an hour), to which the representative told me that the manager was too busy to talk to anyone. When I asked how much longer they thought the order would take, she cut an attitude with me about how I'm just going to have to wait. Then proceeded to do that "you're breaking up" game with me, and hung up. My food was cold, my milkshake was melted, and I can't even talk to a manager about it. Do not recommend this place read more

I am a Shift Leader at a local Texas Roadhouse. I would like to start out by saying that I am here now. Tori is holding this place down. she is running to-gos, serving 6 tables at quarter to 1 in the morning & administering manager responsibilities, the cooks keep failing dishes and she has to run outside to get the manager from the smoke break Our food was incorrectly prepared and the manager did not come and check up on the replacement dish to ensure that the meal was satisfactory. Instead she went in a smoke break. Tori then filled in for the manager by checking on our dish to ensure that everything was fixed and listening to the fellow guest at the establishment, every table is getting incorrect orders. So much so that tables started conversing with one another about their displeasure with the establishment my mothers omelette came out incorrectly twice. first with the wrong toppings, then the replacement was disrespectfully thrown together. The cook and manager need an improvement, Tori needs a raise. Come by Texas Roadhouse band I'll vouch for ya. read more

HAIR FOUND IN OMLETT 0 stars is to good for this place. One over tired over stressed waitress serving the entire area at 9 at night. 2 girls just sitting talking and looking at their phones in the back. And one shifty cook. Came with my fiance, we both got omletts. My order was wrong. I asked no tomatoes, I got extra tomatoes and about 3 bites in I found a hair in my omlett. Enough said. read more

Denny's - Supreme omlett with a hair in it... yuck! - Breakfast & Brunch Near Me - Lansing, Michigan

Ok, it's a denny's so you don't expect a alot anyway. After a long wait food came out half was hot and the inside was ice cold. Can anybody say microwaved? Service was really slow considering there were only a few tables. Breakfast is usually pretty good though. read more

Denny's who picks your music? Rocket 2 U by The Jets is in appropriate to play for restaurant that has families with kids. Check the lyrics. https://www.shazam.com/track/10495453/rocket-2-u Also, turn all the music down or off so people can hear each other without yelling. We're here to enjoy a meal, not for a concert! read more

Denny's - Breakfast & Brunch Near Me - Lansing, Michigan

Merle is so nice & friendly always greets us with a smile. Always a pleasure to come back to the restaurant.

We have been here over 2 hours and still don't have our food! Drinks took over a hour and the hostess had to bring them!!! The only good thing in this whole experience is how nice the hostess has been! read more

We were seated, and got our drinks quite quickly, but food was a different story. We ordered breakfast, and then proceeded to wait 50 mins for our food. We were one of 3 tables with customers in the whole place. When we got our food, the waitress said she would be right back with the toast. That only took 7 mins, plus they only brought toast for one of us. It was an overall terrible experience. read more

Denny's is like the most consistent place on the face of the planet. The service will always be luke warm but the burgers and pancakes are always dope. Add a shake and it's a party! I live Denny's because I trust Denny's to be Denny's. read more

The staff was friendly, but it took an incredibly long time to get our food. For whatever reason, they served other tables before us even though we arrived and ordered before the other tables. The food was just as expected... just meh... read more

IDK what happened...but Denny's used to be the spot when I was a teenager. My daughter and I went were a few nights ago. After not being there in, about 4 years. It's been that long because of how awful my last visit was. I can say the food was good. Served quickly. The only odd thing was I had 4 waitresses in about 30 minutes time. So that was annoying. I never knew who to talk to. The last waitress never even introduced herself. I just guessed she was my server because she was lurking around my table, but never said a word. My bill was like $28.84, and I had them round it up to $30. So someone got a $1.16 tip. I hate doing that, but the last server only brought me my bill when asked. Im pretty sure she got the tip! Which was fair! read more

Newly remodeled in October, 2017! I've noticed a BIG improvement in the employees' attitudes over the past year. I find the servers (at least for breakfast & lunch) to be very pleasant & attentive. If you have an impatient personality or if you are in a rush, you may find the kitchen to be a bit on the slow side. However, I've always found my food to be well prepared. Suggestion for Management: Please hire a hostess with the sole responsibility to greet & seat guests and to handle the register. It's very common for guests to wait several minutes to be greeted and then again having a long wait at the register for an available server to pay their check. Once management corrects this, this Denny's will deserve 5 stars. Overall: I recommend this Denny's. NOTE: Senior Citizens, show the cashier your AARP Membership Card and receive a 15% discount. AAA Members, receive a 10% discount. read more

PLEASE BEWARE: if something tastes funny, don't eat it!!!! I had the Teriyaki Chicken sizzler and my fiancee got a double cheeseburger with wavy fries. One of my thicker chicken breasts tasted rubbery...which was from.being overcooked. Waitress had it remade and second attempt was fine. My fiancee's burger was really greasy and fries were barely warm. Later that evening, hours after we got home, my fiancee got extreme diarrhea and vomited....possible food poisoning. Due to all of that, we will never be eating there again. read more

I'm giving a generous 2 star but it should be 1. We got served burnt coffee but I can work with that by adding sugars and coffee but the second cup was burnt too. The pancake bites were cooked in burnt grease and somehow a French fry was cooked with my pancake bites. Chicken fingers and French fries all cooked in the same burnt grease. The chicken inside the chicken biscuits and gravy also cooked in the burnt grease. Only thing that I feel was edible was the pancakes. It's my girlfriends birthday and we love Dennys. We usually eat at the south keystone Indianapolis Dennys and their food is 10 times better. Our server was kylee and even tho our food was below standards I still gave her a $10 tip because she didn't seem happy. Service was average but no one smiles in the place. As a business professional I'd suggest some customer service training in addition to developing some quality standards for the food that is served. Food was bad but I didn't want to raise any concerns because it felt as if no one cared. If given a refund ($40) I'd allow staff to spiky it. Will not be returning we have already decided Cracker Barrel or Bob Evans will be our new breakfast destination here in west Lansing Michigan. read more

Just left the west Saginaw Denny's. Terrible service. Waitress took our drink order and forgot the water. Didn't bring any napkins and never took our food order. After watching her take orders for 2 other guests and not come back for ours we got up and left. How rude. I give them no stars for a rating read more

My wife had a bad experience at this location. Her Moon over my Hammy had a sliver of ham and cheese was minute. The hashbrowns were skimpy. She said it didn't look like the picture. I had hoped to be better. read more

We've gone to the Denny's on Lansing's west side quite a bit. This night we had a coupon for a free dinner (up to about $8 I think) if we bought another dinner. Well they seemed to make the 'free' dinner basically a very poor example of a meal. I swear they COUNTED out the vegetables on the plate because there were only like about seven pieces of them in the side! The fish part was okay but they only give you FOUR shrimp. The potatoes were like a tiny scoop you'd get at a school cafeteria. With COLD gravy. My companion got a full, normal meal, and I got what I can only assume is what they give people who use the 'free' coupon, to make sure they don't try that again! The coffee is ALWAYS cold here and good luck gettng service. The waitress is always nice to us and seems to be trying very hard, but I have a feeling they are short on waitstaff there and she is doing more tables than one waitress should. Their bathrooms are also very odd and you have to wait forever as this huge bathroom is really only set up so ONE person can use it at a time! There are two toilets and one has no door!!! read more

Overcharged for an extra burger Patty and then refused to honor their coupon when we were paying. Do not go here later at night... We were here between 9p and 10p. They do much better earlier in the day. read more

We have been going to Denny's for years but frankly I'm sick and tired of going there with one cook who has to do all the cooking. So we go yesterday for lunch and the waitress says we meaning Denny's is out of Chicken, spaghetti noodles, anything that will take the cook a long time to cook. We just ordered water, told the waitress and left. Come on Denny's corporate hire some cooks and pay them better wages otherwise I'm sure they will close down! Another loss in Lansing read more