I'll start with I actually love the store/brand. I could literally spend hours finding things I…read morenever knew I needed and suddenly can't live without. HOWEVER! The customer service I received during my recent visit last week left a bitter taste in my mouth. I placed an online order to pick up. I was gifting this order as part of a congratulatory gift to a friend on the purchase of her new home. When I got there I waited in line behind two ladies. The associate was super personable and chipper with them each. With each transaction, making comments on their order and even stars to one how she had "just grabbed the last one" of something while giggling. When my turn came I did not receive the same customer service. She went in the back and got the order and asked me to sign a form. While signing it I asked if the store had GIFT BAGS or WRAPPING PAPER. She says "I can give you another shopping bag and some tissue paper. I said no I need a gift bag, how about the wrapping paper? She says "the wrapping paper is $8". I think to myself, I never asked for the price of the wrapping paper I'm asking if it's available and if it is please show it to me! So I ask her what the wrapping paper looks like because obviously she's not trying to wrap the item and not going to offer it. Instead of the associate saying well let me show you a sample, she begins to verbally explain the print on the wrapping paper. While she's explaining it she's also taking out tissue paper and another shopping bag (which I didn't ask for). I asked if it was possible to see the wrapping paper and she shuffles around behind the register and asks another associate if there was any up front. Finally she goes in the back and brings the smallest piece of wrapping paper to show me. I agreed to buy it and before anything she reminded me it was $8. I paid, she took my item in the back and wrapped it. When she brought it back she was about to hand it to me until I looked at the shopping bag that had my receipt attached (because why would you hand me an item instead of putting it in the bag?) The entire time she has this forced smile like I was taking up her time. While in fact she took up her own time by not being proactive. I've never had to beg for wrapping paper before, I guess there's a first for everything. I won't be going back in there, too much unnecessary hassle.

I've been coming to this William Sonoma for awhile and I think that it's one of the biggest in the…read morearea. In the cross keys plaza there is a lot of parking right in front of the store. This store should have all of the things that you need to buy at William Sonoma price of course. This is about the only thing left in the village of cross keys that I see thriving. The employees who work here are very nice.

Disaster Trifecta for our 6-month, $60,000 Bathroom: Cox…read moreKitchen and Bath as contractor delayed start date 3 times, never confirmed a final design/cost, assigned a different carpenter than promised, did not forward subcontractor bills. Alison designed an incomplete bathroom, ordered a sink cabinet that did not have room for plumbing, lied about visiting the job site every day and so had no idea how badly the project was going. Eric the carpenter spent about one day a week at this project, regularly left a mess, did not complete assigned tasks. We paid someone else to complete his work. We are dealing with product issues still--on our own. I would never recommend Cox Kitchen and Bath.

Right the first time, and followup for the long term:…read more Our kitchen was renovated by the Gibbs of Cox Kitchen 26 years ago- and still looks great. But, a hinge on one of the cabinet doors broke. I went to the showroom with the broken hinge and Allison, the next generation of the family helped me. She warned that she would have to do some research on the hinge, and would have Quality Cabinets send me a replacement. Less than two weeks later a box arrived with not, one, not two, but six replacement hinges, in case another broke. Talk about going above and beyond- Cox Kitchens is the best.

I had a very poor experience with this contractor. I took advantage of the free estimate, and I had…read moreeventually followed and asked for a contract that we could sign to get the project started. This contractor came in with a blank contract template, asking me to sign it. There had been no details of the kind of work that was to be done, and when I mentioned the lack of information, he said I could fill it out myself. He kept insisting to sign the contract and give him an immediate deposit. I obviously declined signing a blank contract, and he started to try and intimidate me which I found so ridiculous. I just told him we will find someone else. Very unprofessional, and people should know.

Very responsive and accommodating around our schedule. Was able to offer a solution and get my…read moredishwasher electrical issue solved

In just 10 days, Five Star Quality Remodeling transformed our outdated basement to a calming,…read moregorgeous space built with new plumbing and electrical. We weren't sure if we were going to be able to fit in my home office but the team did some expert problem solving and I now have a lovely little space to work. The work was incredibly high quality but one of the most impressive parts was the detailed daily schedule Maurice provided us to help us know what to expect. Maurice was laser focused on helping my husband and I navigate decisions and keep our project moving on time and within our budget. I would definitely hire them again.

My basement flooded due to a burst pipe. After the plumber and water reclamation people got through…read morewith it, Five Star not only restored my basment but it looks better than ever. They did a thorough job above and beyond. Maurice was exceptionally reasonable for a contractor as well. He was very patient while I duked it out with my insurance company to make sure they paid for everything they said they would. Even when there was some extra charges that I hadn't anticipated, he was accomodating and worked with my budget.

This place was by my job and I decided to pop in to see what they offered. I had already done my…read moreprice comparisons but thought stopping by one more place wouldn't hurt. He gave pretty comparable pricing and told me I could get a shipment within 3 days. All cabinets would come built and I would just need someone to install it. CON: Well, when I decided to order my cabinets, Bud was on vacation and the other guy couldn't take my order. Then the cabinets took longer than a 3-day delivery because of the day I ended up ordering it on. The cabinets also arrived late on delivery day. Bud told me there was traffic. The guys end up telling me it was because they were short staff. I love honesty....no need to lie. So, my contractors ended up waiting around for 3 hours...not fair to them. PRO: Bud tried to make it up to me. A couple of pieces did not come in and I ended up needing an additional filler that he did not charge me for. I also ended up having to order another filler and that came in a timely manner and I picked it up from their showroom. Overall good experience, just need to tighten up ordering and delivery.

Sadly we had a house fire and our entire house was lost. My wife and I spent months driving to…read moredifferent shops some upwards of fifty plus miles away looking for the perfect kitchen. Knowing that the kitchen is the center piece for all houses now, it was very important that we had the perfect one for us. We found that perfect kitchen at Carefree Kitchens. We set an appointment and decided the first seating with our sales person who helped us through the entire process. Then came and installed and the crew showed up the day written on the contract and we could not be happier with the results. I recommend 100% the work and care that they put into getting us through a most traumatic time.

The buying experience was great, but after that, it's terrible. So they tripped over themselves,…read moretrying to sell you the equipment, then it comes in late, and then the delivery doesn't include installation. Oh great I have a new gas dryer hook it up yourself! Absolutely the worst would never recommend this place to anyone.

We purchased a Bosch 800 series dishwasher from ABW. The price was comparable, and the service was…read moreunmatched. The dispatch team is so quick and responsive for scheduling, and worked with me when I needed to change dates. It was delivered and installed by Paco, who went above and beyond: when he discovered it needed a new outlet installed, he didn't ask to reschedule--instead, he helped me contact sales to make the order change, installed the new outlet, and even located *and labeled* our unmarked breaker for the dishwasher on our basement breaker panel. Then he waited while I filled an already-existing oversized access hole behind the dishwasher with copper mesh and spray foam to keep neighborhood pests out! Amazing service--I'd use ABW again just to work with their delivery and installation team.

Solomon did great work. I really like the finished product. Solomon kept me in the loop on…read morematerials and installation date. He worked around a trip I had planned. Go with Essential Woodworking and you won't be disappointed.

Loved Solomon's attention to detail. Helped me mount a TV and very happy with the work.read more