"O'Hanlon Kitchen Review
Background: our townhouse had the original builder-grade kitchen from 1993. The layout was not efficient, the cabinets were cheap and poorly arranged, and the island blocked the traffic flow.
The Search: we started looking for design help and a contractor to do the work about a year in advance. We had some ideas but wanted the assistance of a pro. We talked to about 5 contractors, got some good ideas from a couple, and narrowed it down to 2 choices. O'Hanlon won out because:
· Tracy, our designer, stayed in touch with us for about 9 months as we talked to other contractors. She had done a good design early on that reflected her ideas and our ideas. She would reach out periodically, ask if we had any new ideas, and update the design. I can't stress enough how she would listen - there was no one size fits all approach with her and she was quite creative. For example, we wanted a bookcase and she was quite helpful in suggesting the location and design. It turned out to be a major design feature. Plus, she always had a positive response to new ideas.
· Michelle, our project manager, was responsive and available. When we first met with her, she answered our questions (a LOT of questions!) fully with no mumbo-jumbo. One of our concerns was how a problem would be handled if it couldn't be solved to our satisfaction with the installer. I felt that she and Brandon O'Hanlon, the owner, would be readily available if something came up.
· Rob, our installer, was just great! He is very skilled and made a number of on-site decisions that always supported a quality installation. He doesn't do short cuts, he does it right. Just one example of his great work: the floor we picked was LVT and we wanted a very random pattern. We mentioned this to Rob and the installation he did was superior. He listened to our input on things like the light fixture, switches, etc. and followed through. He is the kind of person we welcomed into our home. He was also very accommodating to our dog and cat as they 'supervised' his work.
· We got the feeling from everyone we talked to at O'Hanlon that our job was important, not just another kitchen job. It sure was important to us.
· O'Hanlon's cost was right in the ballpark. They were not the cheapest, certainly not the most expensive. They worked with us, even lowering the price so we could get our own painters. There were no surprises, the final bill was what the estimate was.
· The work was completed exactly on schedule. Michelle gave us the timeline in the beginning and they followed it. You hear horror stories about kitchen jobs that drag on and on, but that's not the case with O'Hanlon.
O'Hanlon installed our new kitchen on time (17 days) and on budget. And they did a great job read more