Right from the start, I will tell you that from top to bottom, the pricing by Granite Pro is VERY competitive and in fact, we opted for everything from demo, removal, installation, plumbing, sink and faucet because of it. When you total all of those options and then go to the competitors, you may find Granite Pro the best option. If you are solely looking at pricing, you may disagree, but I guarantee the difference in price would be minimal and here is the difference and it is IMPORTANT to consider.
The process to get new kitchen counter tops installed was the smoothest I have ever experienced of almost any company I have dealt with in my 30+ years as an adult. Dean is one of the most personal and professional business owners. He personally came out, talked to us, and provided us an initial quote. We went to his show room to look at options and samples. Dean and his staff were so knowledgeable and had great insight to what would work with our space and kitchen design. He listened to us and worked with our needs. In addition, they were clear and concise about the payment requirements, the measurement date and install dates and what would be involved. They kept us informed the whole way and we never had to initiate a follow up.
The day of the measurement, the staff member was on time, very professional, and very personable. He asked us questions and provided sound recommendations. He was in and out under two hours. The day of installation was the same. While they request a window of arrival, they were there on time. The three young men where courteous and were extremely careful about my home and the surroundings. They worked fast and efficient while paying careful attention to details down to the smallest measurement. There was not a gap or overlap, which is a testament to the gentleman who did the measuring. They explained everything about the installation, care and maintenance of our new counters. They were willing to accommodate any of our reasonable requests. Considering our small kitchen, they were done in a few hours and certainly faster than I expected. Finally, the plumber had until 3 pm to show. The team prompted him of their completion, which allowed the plumber to come in and complete the work early. I know that will not be every situation, but the fact that they made an effort to check on him for us was appreciated. It was one of those virtual learning school days. A day later, Dean, the owner, checked in to make sure we were happy and we were!
Here is the point. For the money and quality of the material and work, they cannot be beat. They use all in-house staff and specific partners with a solid reputation to do the work from start to finish. I think this is key to their success. Everyone is bought in as one team. I have zero expectation to see them back to fix anything because it was executed well from the beginning. Even if there was an issue, I have no doubt that they would make it right. I think that is the advantage to a company not looking to cut any corners to save money like using outside contractors they have little control of. Clearly, there is pride taken by Dean and his staff in the business that you rarely see anymore. The money is secondary to the customers experience and satisfaction. I cannot say enough about how great the experience was from top to bottom and there will be no doubt who I will go to for any future related needs. read more
