My local Lowe's contracted their countertop installations to Hallmark Countertops. They were very…read morecourteous when they took measurements and during installation. All very nice guys.
It took a very long time to receive our countertop. But, that's probably normal in this day and age of COVID19. So, it is what it is.
When the countertop arrived, the sink hole was cut in the wrong location. So, it went back to the shop. They offered to take my new sink with them, for measurement and they'd also install it for me. 2 weeks, they said. Cool. Remember these details for later.
When they left, my kids found a screw in the driveway where their truck was parked. This happens so often with contractors, I wonder why all of them don't sweep your driveway with one of those magnetic sweeps.
It took a lot longer than 2 weeks, but again COVID. Their appt was scheduled for 11-2, they arrived around 2:30. But, the countertop was gorgeous. So they put it down and start screwing it in. I asked them to apply liquid nails first. They should have done this automatically. Then, they forgot to bring my sink back. I called the owner and he said "I don't know how I'm gonna get it to ya". It's a Friday. About 4 pm when they finally leave. Since I wanted to have a sink over the weekend, I drove to his place, 45 minutes away, to pickup my own sink (they refused to install it like they said they would, and said it would have been a 'courtesy', like they were doing me a favor).
So I get home to install it, and discover parts are missing. The parts (bolts, nuts, clips) were wrapped in the instructions (can you say 'rip'?). They sure weren't like that when they took the sink. Two clips were missing.
Let's recap: a long wait for my counter, a bad cut, they promise to install my sink, another long wait, they were very late, they try to take short-cuts and don't install the liquid nails, I had to spend 45 minutes of my time and gas money to pickup my own goddam sink from their office, only to find they some of the parts which sent me out to several hardware stores looking for something similar.
A fair dealer would provide some discount as a good business practice. No discount, but I did get a great big smile when the owner told me the promise to install the sink was a 'courtesy'. Even. though. they. didn't.
But, and here's what makes this all ok. They gave me a tube of DAP white kitchen and bath caulking. I was so excited. What a great bunch of guys.