If it were not for the hard work and professionalism displayed every day by the worker Kevin who is AMAZING, I would rate zero if possible. In short communication with Reggie, Misty and Ryan was awful from the begening. 7 weeks after consultation and material selection we still didnt have an install date, I reach out to see about it and was immediatly told to pick a weekend. No rhyme or reasoning on why I had to reach out instead of them notifying me materials were in and to schedule. Once they start the job it was 2 guys Kevin was the man guy on site every day and I cant say enough great things about him. Clean, curtious, professional, hard working. All the things. He woould have a helper with him, this helper would generally speak no english so if Kevin was at luch we were unable to communicate. Materials were installed improperly causing a delay in the job. Flooring whent "missing" on the day it was to be installed causing delay. Shower doors not on site and when we asked Kevin he didnt know we were getting doors. Communication is a NIGHTMARE. Funny enough when I told both Misty and Reggie my concerns and complaints I was then communicated with quite well EXECPT Reggie decided to "upgrade" our materials without asking us, informing us, or otherwise vetting the materials with us. When the final instal of the new shower surround materials was completed I was left with a cornor shelf I have previously been adiment about not having and a color that is NOT what we wanted. When asked about this to Reggie his response was to take $500 off our price and gaslight us about the color. Keept saying he upgraded us like we asked him to do so. I could have saved him a lot of money had he showed me the "upgraded" material option first- I would have said no thanks. When we were so displeased with it as asked if he would take $1000 off instead of just $500 as the end result is not what we asked for his response was "I've already done your bathroom twice" followed by more gasslighting. First of all, you had to do it a second time because it was installed wrong the first time, that's on you not us. The second time you still installed something we never asked for but are now STUCK with. I'm not asking for much- only what I asked for in the initial consultation - the materials and colors we selected. I don't appreciate being gaslight or spoken down to which is how I feel he treated us upon leaving our home on the last day. I WOULD NEVER RECOMMEND REGGIE, RYAN, MISTY OR ANY COMPANY THEY EVER AFFILIATE THEMSELF WITH. read more