We had a Daiken split installed. Mercurio was very prompt with initial appointment, estimate, and…read moreinstallation. Good communication. Lawrence the salesman was informative. Arnold, Max and Rich did the installation. They were very professional, cleaned up after the job. Would highly recommend

Shoddy techs. Ok customer service. Firstly, look this…read morecompany up on L&I and see a history of violations. Second, I am disappointed with this company. They destroyed drywall and left unsealed exterior holes until I called customer service and had them come back to conduct repairs. When the technician left, he falsified my acceptance signature. My home furnace failed Inspection the first time due to a gas leak. When the tech came to repair, he bitched and said theyre just looking for issues. I dont want to hear that from a tech meeting MINIMUM state standards. TL;DR learn from my mistake and take your money somewhere else.

Today's service was fantastic. Aireserv's Tom Stolworthy came by and helped me with an issue…read moreregarding ensuring enough power reached my Google Nest from the furnace. He arrived within the window their attendant had mentioned, he was friendly and courteous upon arrival, professional, and helpful with any question I had regarding the work. I feel fortunate to have stumbled upon this company and I would recommend them (especially, Tom) with great enthusiasm.

I needed to get mini splits installed in my shop. I called Aire Serv and they were out there the…read morenext day to install. Quick, easy and pricing was great. Derek and Brian were excellent. Highly recommend.

On Friday afternoon my tenant's water heater started leaking. It turned out to be the hot water…read morepipe leading out of the water heater. We called West Sound and set up an appointment for Monday. Derek showed up promptly right in the middle of the 2-hour arrival window. He diagnosed and fixed the issue in less than an hour, providing me with photos before and after the repair. We appreciated West Sound's fast response and Derek's friendly, competent approach. I will definitely use West Sound for our future plumbing needs!

I would rate this business five stars but see further. I called on a Tuesday for a gas furnace…read morecausing exhaust smell in the house. Keisha was knowledgeable and courteous, and she was able to schedule a tech visit the next morning, which was fantastic. Tech Tompall came out, did a diagnostic, found that the heat exchanger was fine but the fan capacitor kaput and thus the fan wasn't running. He replaced the capacitor and furnace works great. However, I am a little bit miffed at the charges. $199 service call, plus an additional $241 to install a $30 capacitor seems like an unreasonable charge. But what ya gonna do when your heat isn't working?

We just had a new system installed by Randy's Heating when our 90 year old gas furnace died…read moreunexpectedly. We were very reluctant to put a "ductless" system into our 93 year old house, desperate to maintain the look and charm - but Tyler walked us through several options that would help preserve the charm, and still keep us both warm in winter and cool in summer. He explained all of the benefits, and answered every (even silly) questions we had and made us realize it was time to "modernize" our home. To be responsible, we also had another company come out, to see what they would suggest and what they would charge. It was a no-brainer to go with Randy's. From the first visit, we felt they were the most professional, knowledgeable and patient. Tyler even came back out just to go over the details again, to answer more of our questions. They gave us options, 3 quotes to choose from, and the price was surprisingly affordable, alleviating my worst fears. (we didn't even wait to hear back from the second opinion!) The installers were completely professional, very concerned with keeping my house clean throughout the 2-day install, very nice, very informative the entire time. They went the extra mile to answer questions, and explain processes. I now have 2 Floor Mount and 2 Wall Mount "ducted ductless" mini splits keeping our entire house cozy, while all of the connections and tubes and such went under the house. We really thought we'd hate having these in our house, but we were happily wrong. They're fantastic, unobtrusive, quiet and fit right in. Even the outdoor unit that powers them all isn't a big deal at all. Nestled up to the side of the house, it's not even noticeable. This review might seem long and rambling but what I want to convey is how Professional, Caring and Outstanding all of the people at Randy's Heating are. I wouldn't hesitate for a moment to recommend them to everyone I talk to. The value for my money, their professionalism, and the sense of security and comfort they have given us is immeasurable. We look forward to a hot summer, so we can be cool and comfortable inside for the first time!

Excellent team- we bought a new heat pump system and they were timely, very competitive pricing,…read moreexcellent staff. So pleased with our whole experience with Randy's Heating.

Horrible Horrible Horrible. Do not use this company…read more First, furnace goes out in March 2011. Economy comes and replaces unit with brand new Carrier unit. Not even 2 years later, furnace goes out. Husband calls Economy and they say tech will be out between 2 and 2:30. At 3pm I have to call someone to pick my kids up from school because tech does not show up until 4pm. When he does diagnostic he says it is a bad gas valve. I complain saying that the unit is less than 2 years old and that they sold it to us- why is a gas valve going out so soon? And isn't the part covered? He said no, you are responsible for parts unless you bought an extended warranty in which case you have to have them come out and do yearly maintenance or the warranty is voided. I kvetch some more but agree to pay $225 for the part (on top of $90 for the diagnostic to have the tech see what is wrong). Next day husband calls the technician at 9:40 am to see what time he is going to be at our house to put the part in, because arrangements have to be made to have someone there to let tech in. Technician tells my husband that he is still sleeping, and that the shop will call my husband to schedule a time. Husband tells him we need some heads-up to get someone there to let him in. Shop never calls. Technician calls several hours later to say he is right down the block from our house and will be there in 5 minutes. Husband scrambles to get his dad over to the house to let the guy in. TURNS OUT, it is not the gas valve as the furnace does not work when the new gas valve is installed. Technician now decides it is the circuit board and has to order the part. Alas, no heat over the weekend when temps fall below 30 degrees. Sunday night, my husband calls and leaves a message with the shop to see what time technician awill be over and how much the circuit board will cost. I take the day off Monday again to be home for technician. I call Carrier and they tell me the parts are covered under standard 5 year warranty, and that Economy should know this. Meanwhile husband misses a call at work from Economy who left message saying parts are $550. I call Economy at 10am in the morning to tell them that Carrier says NO the parts are covered and they cannot charge us for parts. The service manager tells me ok yes now that she looked up my unit she sees that our parts are covered and we won't have to pay for them. However they put the parts back on the truck and sent them back because my husband didn't pick up when she called so she did not know for sure if we needed them. I was astonished. I told her I have taken a day off because the technician told us he would be here today to fix this thing. She couldn't care less and said they should be able to get the parts back probably end of the week next time the parts truck comes back. I expressed my GREAT dissatisfaction with the customer service, lack of knowledge by the technician, and knowledge of their own warranty programs. She did not seem to care basically she said what's done is done do you want the part or not? I told her I want to talk to the owner but he has not called back as yet. I am going to start from scratch with another company- I would rather lose the money I paid for diagnostic and wait another week- heck I would rather freeze to death- than pay another dollar to Economy.

I had these folks do a service call because my heat pump was not functioning. They said my…read morecompressor was out and replaced it for $2700. What they didn't tell me was that that unit was only warranted for one year. The next year, my.system was not working, they came out and replaced a fan motor on the heat pump for $327. This year, the pump was not functioning again and they told me the compressor was dead! However, these parts were not under warranty and I was out of luck! If I had been told that this work was only covered for one year, I might have replaced the entire system and received a ten year warranty! I discussed this with the owner and he refused to replace unit at no cost. Then after much discussion, He offered to put replacement part (one year warranty again) at a reduced labor cost. How can I trust that they're would even do the installation correctly! How do I know that they didn't cause the system to fail? I asked him how many times this happened, he said none. I believe when you spend $2700, you should expect more than 1 year of functioning. I shopped around and found a new system with a ten year warranty. I was very disappointed with how I was treated and recommend that one doesn't use this business! they should have given me my options before they put in a inferior part.

We had them install a new $14,500 HVAC. They know I wanted to be able to use my cell phone to…read morecontrol the thermostat, but it did not work. They told me they would be able to fit it, they gave me an adapter to fix it, but it never worked. I called them to fix it but never heard back from them. Beware, make sure you know what your getting.

It took Brookes HVAC over 3 months to complete a 3 day job. They lied to me about rebates…read more Impossible to contact once money has changed hands. I would strongly advise to go elsewhere. Sad!

I am thrilled with the service that Filtergirls provided. The fireplace company that installed my…read moregas fireplace couldn't fix it and said the problem was the gas supply. The gas company said the supply was fine. Filtergirls diagnosed the problem, cleaned the fireplace, and replaced a couple parts. Now it works perfectly. They also installed the A/C a few years ago and it is working perfectly. In each case they were prompt, courteous, and professional. I highly recommend them.

Filter Girls install an A/C unit for us, as well as upgrading and repairing our Gas Furnace. our…read moreexperience has always been absolutely professional, punctual, and friendly. We highly recommend this company!

Michael was on time did what he said he was going to do and told me how to save 12% to 15% on my…read moreheating bill. I recommend his company to anyone interested in maintaining their Hvac system. He did not try to oversell which is rare in today's market and is willing to help me with the installation of a smart thermostat for the home that he convinced me I could do myself. Thank you.

Reliable, and good workmanship and very professional. They…read morecome on time and they leave their work area clean.

Nov 19, 2024 Kitsap County Power outage resulted in severe power surge damage. Our heating system -…read morethermostat, electric furnace and heat pump system would not come back on line. Economy came on an emergency basis and stayed" with us until troubleshooting was complete and heat was restored. Thsir temporary solution took care of us until we decided to replace our very old system. We returned to Economy for purchase and installation of a Carrier electric furnace and heat pump. Work was performed in two days. It had some electrical and mechanical challenges, which Economy mastered despite being in the middle of Christmas to New Year holidays. There was extra manpower cost to Economy, but it was never mentioned. In addition to competently performing their work, I think I got real value for the cost.

Brian and Harley are absolutely wonderful. They're honest, straightforward and dependable. In this…read moreeconomy, you hope to find honest, hardworking folks and I feel lucky to have found them! Harley helped me trouble shoot some things and was super laid back and knowledgeable throughout the install. Their electrician got down to business and everything looks great. I'm so looking forward to a cool summer and who's definitely recommend this team to anyone with HVAC needs.

Hot water heater decided to die on me so I called Dana's. They were polite and friendly and came…read moreover the next day, the guy was polite and friendly and gave me different options for what I could go with in replacing my water heater such as different types of tanks or even a tankless one. I opted for a size increase and a couple of days later to may surprise they showed up on time and the installers were even more friendly and charismatic. They wasted no time and finished before the estimated time and to top it all off, the price wasn't as bad as I thought it would be. Plus they have payment plans.. what!! friendly, fast and affordable.. would highly recommend!!

Our water heater went out in the evening of a Tuesday. Wednesday they were able to come out for an…read moreestimate on getting our hot water heater replaced and installation was on Thursday. They said they would arrive between 8am-9am. Happily surprised they showed up at 8:06!!! That never happens. They were not only quick with the install but they were so friendly!! We felt the estimate was fair. The service was amazing and we highly recommend this company!!