I have mixed feelings about my experience with this nail salon.
I found them through Groupon and purchased a voucher before calling to schedule an appointment. When I first spoke with Stephanie, I was told to come in on a Saturday and simply wait for a time when they weren't busy. Since I don't have unlimited time to spend waiting around, I chose not to do that.
A few days later, I called back to request a Saturday or Sunday appointment for a later date. At that point, I was informed that Groupon appointments are only accepted on Tuesdays and Wednesdays. These restrictions were not disclosed on the Groupon voucher, but I complied and scheduled an appointment for Tuesday at 6:00 PM.
On the day of my appointment, I arrived at 5:56 PM and informed the staff that I had a Groupon, as instructed on the voucher. I was immediately told that I might have to wait or could come back another day. Since I had already arranged my schedule around this appointment, I chose to stay and wait.
Shortly afterward, another customer arrived for a 6:00 PM appointment and was taken before me, despite arriving later. When I pointed out that I had arrived first, my concern was ignored. I ultimately waited until 6:50 PM before being called back, and the salon closes at 7:30 PM.
The service itself, performed by another technician, was adequate. My nails came out fine, but the appointment felt rushed. Unfortunately, the overall experience left me feeling as though I was treated as less important because I was using a Groupon.
I had to make multiple attempts to schedule an appointment, work around undisclosed restrictions, and then wait nearly an hour despite arriving on time and having a scheduled appointment. While the final result was acceptable, the customer service experience was disappointing.
Personally, I won't be returning. If you decide to visit, I would recommend booking directly rather than purchasing a Groupon. Businesses choose to participate in Groupon promotions, and customers should not be made to feel like an inconvenience for using them. read more