The staff and personnel at MVI is truly outstanding! One of the truly great eye surgeons on staff…read moreis Dr. Alexsey "Alex"Mishulin. He is compassionate, empathetic, and takes his concerns for the well fare of his patients with a total understanding for care and the gift of caring. After his surgery on this patients eye's, he even called at my home to see that everything was fine and I am doing well after the left eye surgery. This is truly wonderful and so fairly given by doctors and physicians in today's society. This doctor ranks a 10/10. He is highly recommended!!

Dr. Michulin was extremely good! I was in town and had an ulcer on my cornea and Dr. Michulin was…read moreexcellent with taking care of it and was very kind. Very grateful! Thank you!!!

This was my first experience with Michigan Eye Institute, and unfortunately, I was very…read moredisappointed. Their prices were significantly higher than other optical locations I've used. What was even more frustrating was the billing. I paid in full when I picked up my contacts and glasses. About a month later, I received a bill for an additional amount. When I called to ask about it, I was told, "Sorry, you received that bill in error. Please disregard it." Then, six months after my original service, I received another bill stating that I owed an additional $60. In my opinion, this is extremely poor billing and customer service. If I pay my bill in full at the time of service and am later told that an additional bill was sent in error, I should not have to worry about receiving another unexpected charge months later. Based on my experience, I would recommend comparing prices and considering other optical providers before choosing Michigan Eye Institute.

Sat and waited for an appointment 1.5 hours 2xs now. But they cancel your appointment if you are 15…read moreminutes late!! No respect for the patients personal time.

Dr Burns is professional and personable. His front office staff are friendly and efficient. I have…read morebeen seeing Dr Burns for years and have never waited more than 10 minutes. I highly recommend him.

This place is excellent. the eye exams are thorough and referrals are made when needed. Always on…read moretime and appointments are easy to make

Excellent techs. I damaged my reading glasses and took them in to be repaired. They had no problem…read moredoing the deed. The vision insurance did not want to pay for a new pair yet, so these had to be fixed or else I was gonna have to spend a lot of unnecessary money for a new pair before insurance allowed for a new pair. Eye exams are painless and quick. They have flexible appointments to fit the person who works odd shifts, like I do. I appreciate that. The office was clean and the opticians and optometrist were all wonderful. Good options for new glasses and sunglasses and they accept most insurance. I loved the new sunglass styles.

staff is unhelpful and condescending. inside of store walls are peeling and no signage for glasses…read more services are not explained clearly or efficiently.

*** BEWARE: FRONT DESK STAFF IS UNPROFESSIONAL AND MALE EMPLOYEE IS AGGRESSIVE AND CONFRONTATIONAL…read more**** I would leave 0 stars if I could! The front desk staff is extremely unprofessional, they will continue their own personal conversations at their desk while customers are waiting in their lobby to be seen. I have attempted to call their business number for two months straight leaving multiple voicemails to schedule an appointment, they do not answer their phones during business hours and they do not return calls or messages. The employees that work their front desk are incredibly rude, they blame their lack of professionalism on personal problems that have occurred outside of work that have nothing to do with the business. The front desk staff will misquote your services, HIGHLY UNETHICAL. I was told an exam was one price and when I retuned just a few months later to schedule, the same employee told me it was $10 more than what was previously discussed. After asking the employees why I hadn't received a call back after attempting to get ahold of staff for scheduling for TWO months, the employee insisted I was lying and requested to see my cellphone call logs to prove that I had actually called their business number business. While visibly upset over the experience I was receiving from the employees at the front desk, they laughed in my face and told me to leave. While sitting in the lobby waiting to speak to the doctor that owns the practice after receiving such terrible service from the front desk staff, the staff continue to speak at me discussing their person problems out loud. Once the doctor came out to speak to me, he laughed at me while I was expressing how upset this experience made me. The doctor denied my experiences, even while having proof of my attempts at contact and the staff openly admitting to changing the pricing on me. The doctor then told me he will not continue to see me as a patient. Once the doctor dismissed me from his office, a male employee RAN AT ME with AGGRESSION while I stood in their doorway! Stating to hit him! Would not recommend to anyone that values their time, money, safety or peace! This place offers nothing of value and I left being threatened!

All of the staff here are absolutely amazing. They are so thorough and will take the time to…read moreexplain things if you have questions. I never feel rushed, and my autistic son had a great experience here as well. 5 stars isn't enough!

I wouldn't go anywhere else they all took very well care of me and i got answers why my eye sites…read moreso bad.

The doctor was very late-past my appointment time. She never introduced herself and didn't speak…read moreup even when I told her I was hard of hearing. I was asked many times about choosing glasses-seemed to be their only interest. My vision did not change. They never sent the results of the diabetes eye exam to my doctor. I just called and reminded them after months of waiting.

I was impressed with the staff and the doctor. They all were very nice and even better knew what…read morethey were doing. I am very picky when it comes to medical offices, staff and hospitals I will go to. This office was great.

We have going to Grand Blanc Eyes for almost 20 years. The practice has now passed to the second…read moregeneration and has not missed a beat. Dr Agnone is extremely friendly and informative. Strongly recommend this office if your in the need of a good eye doc.

Doctor Waters is Amazing! Super cool. He makes my teen feel very comfortable he chats with his…read moreabout his interests before he gets down to the important must do things that are needed to keep him healthy. We are so happy to have him. He nurses are also very nice and always happy! Just a wonderful office.

Dr. Waters is an amazing eye doctor! He pays attention to detail when administering an eye exam. He…read moreis so friendly and takes his time with each patient. All of the staff at Complete Eye Care are very friendly and helpful. The facility is conveniently located and always clean. I definitely recommend!

The doctor that I was referred to was okay, but the office repeatedly screwed up the billing to my…read moreinsurance. They weren't polite about it and didn't figure out their mistakes initially. It took several calls and complaints to get it rectified in my insurance's company's favor and mine. This was ridiculous. I was referred to this office only because my other eye doctor was not available at the time. I wouldn't choose to go here, but I needed to be seen by another eye doctor immediately. I was not impressed by much about this place. I wasn't too happy about the referral here and have since switched back to my regular optometrist, whom I am happier with and they don't mess up insurance paperwork and co-pay invoices, either. The behavior seemed pretty unprofessional to me and the screw up was more than a little inconvenience. I shouldn't need to fix their mistakes. It was a big waste of energy.

I would not recommend East Eye Michigan. From scheduling my appointment to picking up my glasses…read moreand trial contacts, this experience was frustrating. When I called to schedule, the scheduler was rude and short with me. I asked whether they checked eye pressure during a routine eye exam. She told me they did not and that I would need a separate appointment. When I arrived for my exam, the eye technician told me they do check eye pressure during the exam. I arrived early and had no issues with the eye technician. Then I saw Dr. Shaffer. I explained that my current glasses prescription was not correct. After several adjustments, she settled on a prescription and ordered trial contacts. When I picked up my trial contacts and had them checked, the prescription still wasn't right. I pointed that out, and Dr. Shaffer adjusted the contact prescription. I did not bring up my glasses prescription at that visit. As the doctor, she should have recognized that my glasses prescription might also need to be adjusted and addressed that with me. A week later, I returned for my glasses and another set of trial contacts. When I asked whether my glasses corrected my vision to 20/20, the staff member told me they did not. I explained that my job requires my vision to be corrected to 20/20, and she brought over a manager. The manager discussed my eye condition in a room full of customers, which made me uncomfortable. She insisted that the doctor had already explained that she could not correct my vision to 20/20. That conversation never happened. Even when Dr. Shaffer adjusted my contacts, she did not tell me that she was unable to correct my vision to 20/20. When I tried to explain my job's vision requirements, the manager spoke down to me. She brought up that a doctor in the office flies planes and that she lives near an airport, as though those things meant she understood my job's medical requirements better than I do. I felt dismissed and gaslit. My concern is the lack of clear communication about my corrected vision and the way I was treated when I asked questions. I deserved a clear explanation from the doctor and a respectful, private conversation about my eye health.

I first met Dr. Waters in June of 2025 after I had been diagnosed by my optometrist with…read moreAge-related Macular Degeneration. My family doctor, believing that an ophthalmologist is the most knowledgeable about eye diseases, recommended that I make an appointment with Dr. Waters, so I did. I left his office that day in June feeling relieved that my AMD was in the beginning stages and that there was little risk of me losing my sight. In the following months, the vision in my left eye was an ongoing issue. It felt like it was not working with my right eye, sometimes affecting my balance. My optometrist had diagnosed me with early-stage cataracts needing monitoring but not surgery yet, and he believed my dry eyes were causing my left-eye trouble. I thought that perhaps it was the AMD and returned to Dr. Waters. That's when he told me I did not have AMD and that it was the cataracts causing my problem. Surprised by this, I asked, "So you mean I can tell people I do NOT have macular degeneration?" He replied with a "yes," and I believed him. He even told me I did not need to take AREDS 2, the vitamin that slows the progress of AMD. He said they were "overkill." Wow! What a relief! Next came the cataract surgery. After a discussion with him and one of his assistants, I felt confident that the Premium Lens Implant Symfony was my best option. I looked forward to no longer needing reading glasses, but, unfortunately, that was not to be. While the surgery in my right eye, my good one, went well, the left eye continued to give me the same problem. Next came the laser treatment in the left eye. No difference. Then came a second laser treatment in the left eye. Still, the words I read were always blurred without my reading glasses. His next recommendation was a laser treatment in my right eye and then Lasik surgery in my left one. I became alarmed at this point. In addition to what the insurance company had covered, I had already paid him $4,954.40, and I honestly could not see any better than the first time I saw him. I made an appointment with an ophthalmologist at U of M Kellog Eye Center and another with my optometrist. Both doctors retested me and agreed that I absolutely do have AMD and that it is worse in my left eye. Both also agreed that any further laser treatments or Lasik surgery would NOT be a good idea and that the lens in my left eye was probably not a good choice. I cannot understand how a doctor with Dr. Waters' experience could misdiagnose AMD and advise me the way he did. I feel that he endangered my vision and took advantage of me financially. I have lost not only a lot of money but also my trust in and respect for him.

I can't even explain how happy I have been with everyone at complete eye care! Dr. Waters and…read moreMichelle answered all of my questions and made me feel very comfortable having Lasik. I have wore glasses since I was 10 years old and it is so cool to get up in the moring and not have to find my glasses to get out of bed. Thank You So Much!