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Delta Air Lines

2.8 (29 reviews)

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Richard M.

It's been awhile since I've flown delta, the first class service and seating really suck. Flying from Ontario to Charleston SC really offered zero luxury. Food terrible, stewards no service. Good thing I brought my own headphones and water.

Delta at CHS
Bruce K.

Delta has been my airline of choice for the last couple of years, but prior to that, I flew US Airways and Continental out of Charleston. Yeah, it's been a few years since I was here last. Delta has a small station here with no Sky Club. They have a small counter space that could probably be expanded for the number of flights but I think some of the crowding was just the usual Sunday afternoon crazy that's happening at the end of the summer season. A short wait to check my suitcase at the counter where the declared firearm got a new step from the ticket agent. Whatever, I just follow directions but I really don't like that people are opening the locked case here at the counter. That's a recipe for an accidental discharge. Once through security, the gates for Delta are clean and spacious. There was enough room for everyone, they had some spaces for sitting comfortably with laptops and chargers. A good space. Boarding for my flight was on time and mostly according to published process. They're supposed to board Diamonds and First Class ahead of families with strollers but whatever. I don't mind. Yep, I'm still a fan of Delta and they're doing a great job at Charlie South. [Review 11601 overall, 1381 of 2019.]

Under construction.
Ticha B.

Easy checkin, easy baggage check, easy boarding. Charleston Airport is small so everything is easy. My 4th time to Charleston and i've always use Delta for work. Sorry...Delta. You went from 4 stars to 2 stars in a matter of hours. Our flight from Charleston to Atlanta (DL1670) was cancelled this morning. Now i've been at the CHS Airport for almost 10 hours waiting for my evening US Airways flight. Mechanical, cancelled flight and rebooked for 10 hours later and not getting into LAX till after 11pm is unacceptable.

If your flight gets cancelled don't stand in this line.
Michelle W.

Delta could use more useful signs when checking in. They didn't have anyone directing things outside the standing lines when we got there. We noticed that our flight got cancelled from the overhead monitors, and we were not sure which line to get in. We ended up standing in the "baggage" line for over an hour, only to be told that we had to go to the "specialty line". Once we moved to the "specialty line" we waited an additional hour. Once we got to the counter we found out we couldn't fly out that day at all. Our flight had to be rescheduled for the next day. Can't say I'll be flying Delta again. Too many scheduling issues and lack of communication.

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4 years ago

I have not had issues with Delta airlines, but their terminal is not the cleanest. Many of the electrical outlets did not work.

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11 years ago

Planes were clean, stewards were great, but no free WiFi in first class. Major bummer.

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Southwest Airlines

Southwest Airlines

3.0(34 reviews)
0.0 mi

I've been flying Southwest Airlines for 31years. I loved this airline and they were my "go to"…read morebased on how they differentiated themselves from other airlines. They did things differently with open seating, and we loved it. It was fun, edgy, rogue....and the flight teams' great attitudes complemented it well. That differentiation has been intentionally removed by corporate leadership, and your new process, frankly, stinks. I've flown twice in your new process: the boarding takes much longer, and there is no difference for Southwest from any other airline. It's not the flight team. The folks I saw were doing their best. Why? You out-thought yourselves and sanitized away a great experience. The only reason this isn't "1" star is because the good people of your airline are doing their best to make do with leadership's bad choices.

Call me crazy, but I connected thru DEN flying from San Diego to Charleston in January.  Usually, I…read morefly United through DEN, but this time I was on SWA.  The plane change went smoothly, with on-time arrival and departure.  When I reached CHS, however, my checked bag didn't -- it was sent to Baltimore! The Baggage Service agent in CHS was pleasant and helpful.  My best baggage service experience ever.  She located my bag at BWI, had it put on the next flight to CHS, and arranged for it to be delivered to me the next morning.  I received it at 7:45.

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Southwest Airlines
Southwest Airlines
Southwest Airlines

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JetBlue

JetBlue

3.6(19 reviews)
0.0 mi

I have loved Jet Blue since forever. It has been my go to airline since I can remember. And again…read moreit didn't disappoint! Headed back to NYC (but was disappointed that I couldn't get a round trip ticket). The flight, the plane itself: roomy and clean, the attendants :very personable, take off, landing, everything: smooth and on point! Thank you JetBlue for confirming my belief that you are simply the best!

Checking in with the computer stations was equally as easy as anywhere else in the airport as I've…read moreflown out more than you can shake a stick at. But I had a few questions. There were no other customers on line, so when I stepped upon the line and exclaimed "Who wants me?" all three in concert were very willing and verbally expressed this, in addition, two also signaled with accelerated hand gestures. Do you ever have the feeling that if you didn't have a moment to read the fine print upon a last minute booking, that your gonna get screwed somehow? I do, I always do -- but this expeience removed me from Planet Jaded for now. Three airline attendants were there for our comfort and saftey upon the midsized Boeing jet. They wheeled snacks and toted blankies and pillows, fielding continual questions while doing so, never stopping for a moment for themselves. We beat the Charleston Air Show to the air by sixteen minutes and arrived in Kennedy thirty minutes early..!!

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JetBlue - Far end of the Jet Blue terminal.

Far end of the Jet Blue terminal.

JetBlue - Buuuut----- I don't wanna go home....

Buuuut----- I don't wanna go home....

JetBlue

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American Airlines

American Airlines

1.9(35 reviews)
0.1 mi

Luckily today there was a wonderful flight attendant from Palm beach to Charlottesville. I'm…read moretraveling first class because as I get older, suitcases get heavier at only 30 lbs. I had a nasty flight attendant from Charlottesville to west Palm beach which American Airlines called to apologize. Which was nice..But today I had a nasty man who checked me in at ticketing. I asked if he could put my luggage on the scale as I had hurt my back earlier. He responded with pack lighter. I purposely paid for first class (not easily affordable for me) so I could get extra help. If I had not dipped into my savings for easy travel, perhaps I wouldn't be surprised.

Terrible service with late/no communication. Still sitting and waiting to get off the flight that…read moreshould have been here four and a half hours ago. First they changed the gate. Then they kept changing the boarding time, no announcements. After my husband noticed that the plane wasn't even at the gate, they finally announced it was in the hangar and they were waiting for it to be towed to the gate. When it finally got there we boarded and sat. And sat. And sat. Finally a food truck rolled up to restock the plane. No announcement about that. Brattiest spoiled tickets ever screaming two seats up - parents even less competent than American. Finally took off. Landed in Charleston - but then had to wait for a gate assignment. Never again! Fly Delta!

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American Airlines - Irving Lights! (01/03/23)

Irving Lights! (01/03/23)

American Airlines
American Airlines

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Alaska Airlines - Heading to Alaska gate

Alaska Airlines

3.3(3 reviews)
0.0 mi

Poor job Alaska Airlines!!!…read more Not the airline I remember! A high volume of comments on your complaint form? (see attached) hmmm... does that mean something?...Maybe your level of service has taken a nose dive. Alaska Airlines management, take note and maybe work on setting up your employees up for success? I understand safety is first but you need to be civil to your customers and meet your agreed upon obligations as an airline to stay in business in my opinion. I am a family man, Veteran and worked internationally in the past. I have flown many airlines over the past several decades and my recent flight from Washington State to South Carolina on Alaska Airlines was the craziest and most frustrating flight I have ever been a part of even though I landed pretty close to on-time. I have had flights cancelled, redirected and turned around mid flight. Oh and baggage was late and the carrousel was not announced anywhere I could find. I took the time to get the extra 2500 points for late baggage to baggage claim though most passengers did not since the line was long. My flight story: To start, a plane swap caused passenger bumping, with no notice to those that got bumped until last minute before boarding. The person in front of us was taking her husband on his last vacation since he had stage 4 cancer and was pleading with the counter person to get a seat on the plane. I also encountered seat confusion upon entering the plane, rude and inattentive flight attendants and confusion with pre-purchased snacks on what seemed to be an extra noisy 737. Hmmm... Sure seems to me that leadership of this company has lost touch if they are ok with this. Conclusion: I did leave a complaint on their web site and I received an automated message that stated it will take 7-10 days for any response due to a high volume of comments. Hmmm...maybe if they brought their level of service back to an acceptable level they wouldn't get so many comments. ps. either high stronger flight attendants or make your device carts more reasonable to push up and down the aisle. The flight attendants did not look like they were having an easy time moving that thing around!

I have been flying on Alaska Airlines for 25 years now. The service has always been impeccable. And…read morefrom Charleston to Seattle at this time we still have a direct route but I understand they're taking that away said see it go. Everything else is through Dallas.

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Alaska Airlines - Mimosa time!

Mimosa time!

Alaska Airlines
Alaska Airlines - Love the night lights

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Love the night lights

Delta Air Lines - airlines - Updated May 2026

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