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    Delta Air Lines

    2.7 (63 reviews)

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    Sunny P.

    We flew Delta in April 2023 from Cincinnati to Boston and had a great experience! We usually just book with whatever airline has the cheapest flights so it is not like we are dedicated to just flying with one airline. Whenever we fly Delta though we have always had a good experience. We were able to check in at one of the many kiosks with no wait time and print our boarding passes within minutes. The whole crew was very friendly and welcoming and it was 6am! The plane was very clean and seemed to be almost new. We were giving complimentary drinks and snacks during the flight and the captain actually got us in 25 minutes early. The plane was also only about half full which was an added bonus of getting to stretch out.

    Elaine D.

    Unfortunately, Lexington's Bluegrass Airport doesn't have a nonstop flight to San Francisco. When flying with a pet, this is a must. Having to connect, especially when delays can be an issue, will only lead to anxiety when traveling. I used miles to upgrade to Comfort Class, a worthwhile opton for me. Everyone from the ticket counter, ground staff, and flight crew, were friendly and accommodating. Let's face it, air travel can be stressful these days. Anything you can do on your part to make your trip less so is better for your psyche. It also helps when airline staff brings it.

    The plane was leaking on me
    Michelle P.

    The plane leaked on me. The flight attendant said it was condensation. I hope she's right... I fell asleep but my husband was still able to get my Kind bar snack. That's legit food on a flight. The flight also arrived early and let us off right away. As long as it was condensation, my experience was okay.

    Chick-Fil-A supplied by Delta for a four hour mechanical delay
    Bruce K.

    It's very easy to complain about an airline, especially when there are mechanical delays (which are considered within the airline's control). But it's how they respond to those delays that matters to me. And so when I found myself with a bonus four hours here at CVG, I was ready to complain. At 8:15 the SkyClub closed. At 8:30, the restaurants and the shops were closed. But just before all of that happened, the gate agent acquired about 50 Chick-Fil-A sandwiches and set them out for my fellow passengers who were stuck. Gold star, dear. Well done. Yep, getting to Charlotte at 1:45 AM instead of 9:15 PM was no fun. But at least this gate agent made an effort to make it less painful.

    Dinner: Beef with gravy over spinach, onions, and potatoes; side salad with balsamic vinaigrette; and "the cookie."
    Heather A.

    It's not that Delta is a five star airline; far from it. However, given the recent brutalities and atrocities committed by other airlines, I'm more than happy to call Delta my preferred airline. Are there delays? Sure! I'm experiencing one right now! Are the seats and trays always clean? No, but usually not so bad that a hot towel won't fix the issue. Are the flight attendants friendly? YES! This is a HUGE change from the Delta of yesteryear. BUT, my favorite Delta trait is their reputation for having the best pilots in the world. For someone who travels as often as I do, this is highly evident in their take-offs, landings, handling of rough air, and professionalism; they even stand at the exit, thanking me for flying Delta, as I exit the plane. Any issue I've had with Delta since June 2016 has been addressed with points, miles, apologies; whatever was appropriate for the inconvenience. The point is that Delta has recently made an obvious shift toward being more customer-focused, and while it experiences some of the same challenges as other airlines, it does so apologetically and tries to rectify any negative experience. In their flight class and price range, I consider them to be at the top. I'm not always happy on Delta, but I'm always confident I'll get to my destination safely and that if I'm truly inconvenienced, Delta will eventually make it up to me.

    My Delta damaged suitcase!

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    1 month ago

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    1 year ago

    Great service and flight. Very pleasant people and greets seats and service. Love flying delta!

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    10 months ago

    Another delay on a Saturday with Delta. Not a good start to our family travel day. Hopefully it gets better.

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    7 years ago

    My favorite airline to fly with! Make sure you get the rewards programs and enjoy the beautiful scenery!!

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    11 years ago

    It seems as though Delta is truly pulling out of this one time hub. They primarily fly only smaller jets here.

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    Ask the Community - Delta Air Lines

    Review Highlights - Delta Air Lines

    And so when I found myself with a bonus four hours here at CVG, I was ready to complain.

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    Cincinnati/Northern Kentucky International Airport - CVG - Trains to the gates

    Cincinnati/Northern Kentucky International Airport - CVG

    3.3(706 reviews)
    0.4 mi

    Pretty big airport, sort of looks like a mall in certain areas. Lots of food options, and a train…read morebetween terminals and the rental car lot. It's walkable, if you rather get your steps in. I opted to walk, and it took me about 25-30mins to get from the rental car area, to my gate at terminal B. I visited twice in a 2 week period, and was really surprised at just how empty it seemed both times. There just weren't many people flying in/out. Upon my departure, everything was super smooth. They started boarding at exactly the time they were supposed to, closed the door timely, and took off on time too. I would definitely fly into/out of here again.

    (3/5) Our experience at Cincinnati/Northern Kentucky…read moreInternational Airport on the morning of March 28 was a mix of stress and relief. My husband and I arrived early for our flight, but TSA was an absolute nightmare. The line stretched almost all the way to the parking garage and snaked throughout the terminal. One employee mentioned the wait could be at least 2.5 hours--definitely not what you want to hear before a flight, especially with a connection in New York. We ended up signing up for CLEAR on the spot, which honestly saved us. Even then, it still took about 35 minutes to get through, but that was significantly faster than the regular line. I do want to highlight that the staff were very friendly and helpful, despite clearly being overwhelmed by the volume of travelers. Thankfully, we made it to our gate just in time, but the overall experience was very stressful. Definitely plan extra time if you're flying out of CVG during busy travel periods.

    Photos
    Cincinnati/Northern Kentucky International Airport - CVG
    Cincinnati/Northern Kentucky International Airport - CVG - The "People Mover" inside the CVG airport. The greatest invention ever!

    The "People Mover" inside the CVG airport. The greatest invention ever!

    Cincinnati/Northern Kentucky International Airport - CVG - Approaching baggage claim

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    Approaching baggage claim

    Delta Air Lines - airlines - Updated May 2026

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