I bought a used car from them in February and I had to buy a new car the July. The frame was all…read morerot. I believed their BS about making sure that the vehicle exceeds all safety requirements which it won't even pass inspection at this point. Also when I bought the car I was promised that they would fix certain items on the car. Then once I bought the car the didn't do any of it. They told me it would take a couple weeks for a part to come in but then a few weeks later they told me they couldn't get the part and it was my problem since I didn't have their promise in writing.

Great dealership to deal with. Have been dealing with Jason for all my car needs. Great service and…read morewilling to make the deal. Have bought 10 cars from them and will continue to so in the future.

Whenever we have an issue with one of our vehicles, we bring it to Essex Automotive because we…read moretrust them. With their first-come-first-serve style of getting annual services/tires done, there is almost never a time they will not take your car that day. The service has also been great, and they do not up charge on services or 'find' something else that needs to be 'fixed'. Very thorough service.

My recent experience compels me to ask myself would I want to give my business to this opertion?…read moreI visited its website in June to learn about their service offerings and, having some questions, sent my inquiries via their contact form: as of today, FOUR MONTHS LATER, I have had no response. While on the site, I noticed a field for discount coupons, but when clicking on it...NOTHING CAME UP!?!?...If this is the level of competence present @Essex Auto, I don't want them working on my car!!!!!

I have the very good fortune (as the result of extensive research) to have "found" European…read moreAutohaus. Kent, the owner, is extremely honest and fair when it comes to any repair recommendations & required preventative maintenance, with regards to my Mini Cooper. My areas of expertise do not pertain to automobiles. I need to be able to rely on knowledgeable people ~ whom I trust; which I can comfortably do so, at EAh. The feeling I get when I leave the shop is utter satisfaction; knowing that the 'job' has been well done and that my safety is taken care of. I never worry that my car will breakdown or that it won't start. That feeling has tremendous value Thank you Kent for providing such a fantastic service to the community

these people are not interested in costumer satisfaction and/or quality work…read more They couldn't figure how to do the job they were hired to do and also told me they would do. this was supposed to take an hour and 8 hours later they finally tell me that it won't be done until next week because they aren't open Fridays?? horrible experience. would not recommend.

I had an absolutely fantastic experience at Auto source! From the moment I walked in, I was greeted…read morewith genuine warmth and professionalism. The sales team was incredibly knowledgeable, patient, and never pushy. they truly listened to what I needed and helped me find the perfect car within my budget. The entire process, from test drive to financing, was smooth and stress-free. They were transparent about pricing, explained every detail clearly, and made sure I felt confident in my decision. The vehicle was spotless, well-prepped, and ready to go when I picked it up. It's rare to find a dealership that combines great prices, exceptional service, and honest communication..but Auto Source delivers on all fronts. I'll definitely be recom0nding them to friends and family, and I know exactly where I'll be going for my next car!

Purchased a car here once and the guy literally lied to me about my paperwork, fraudulently…read moremisrepresenting details, and gaslit me into thinking I was signing off papers with certain terms and conditions, which I later learned he lied to me about. Had to get DMV involved, the owner Khris to his credit made things right but he had a literal FBI convict working for him (see BBB reviews, the guy has a paper trail online). I did end up getting a used car that was in much better condition than DMV inspection expected. It cost me more stress and emotional chaos than necessary but I would absolutely advise folks to STAY AWAY. Used to be Poulins auto. They rebrand to ASD and clearly have same issues.

Despite listing their Saturday hours as being open until 1pm and refusing to take reservations for…read moreoil changes, they consistently refuse to take vehicles for oil changes after 11:45 on Saturdays (even when there isn't a long line). This has happened to me on multiple occasions. It's deeply frustrating for people who work insane hours to take the time to drive over (with plenty of time to spare), only to be told in a very brusque manner that they aren't accepting any more cars. It should be noted that other locations don't seem to have this problem- it seems to be a quirk of workplace culture specific to this particular location.

Fast friendly service, it's a great price the employees are really helpful. They let you know if…read moreyou cars needs attention. I had no idea my rear wiper was completely falling apart. They replaced it in 10 mins. Highly recommend this place

We were on the second night of vacation about 7 hours from home and I hit an animal, damaging my…read morebumper, with part of it curling into the wheel. The gentlemen at Dick's checked it out to make sure I was safe to drive, could still enjoy the rest of vacation, and patched everything up so it looks practically good as new until I could get home to get the bumper replaced. Their kindness and compassion was incredible and so needed, and there work was perfect - made it home safely and you can hardly tell there was any damage!

My car looks brand new and they even cleaned the inside out for me. (That's above and beyond in my…read moreopinion) I just expected the damages to be fixed. it did take a while to get the appointment and get my car back however it was right around xmas/new years so I understand the longer wait than the estimated 1-2 weeks, they also took on more than what I initially needed repaired (I hit a second deer just before the appointment for the first damages) and they repaired both in the same instance which was nice to not have to bring it back for a second claim/second repair. The communicated with me well through the repairs 10/10 would choose them again for any car related repairs.

I Waited a long time to write this as I was trying to give them a chance but now I am just fed up,…read moreMy new camper came with a ton of problems and most should have been caught in set up and walkthrough as a new camper owner I was expecting this and knowledgeable guides, The stable jack was bent the fridge door latch was improper because the frame was not set right and broke after it's the first use, the spare tire was the wrong one so when I had to use it I could not. Building of the unit I cannot blame them for and all work was under warranty but a lot of things should have been caught before pick up. The guy had no knowledge of the solar system and could not answer questions I had. I had to bring the unit back at least 6 times for warranty work which was done however they have a deep phony of returning calls or calling you back to update you or tell you work has been done, after trip #6 work was still not completed and the work that was was sloppy and messy caulking splattered on the child's finger painted it all over it or wiped the excess off wherever leaving smears of caulking all over, Still did not fix an issue that was written on the work order. I was never told the work was completed as I was promised I would get a call back In the six times I had service done all under warranty I never received the promised call back. My advice is to make sure and double check EVERYTHING was done correctly as it is hit or miss some things I had to get refixed as they were not done correctly or they did the cheapest simplest thing they could instead of taking the time to do it right the first time, IE straightening a bent jack screw instead of just replacing it, or fixing the frame instead of just replacing the handle that does not fix the issue. It just seems they do not pay attention to detail by not reading the full work order and miscommunication simple fixes if they just slow down. The staff is friendly enough they just need some training on what they sell and slow down, I get it is busy and staffing could be better but still no excuse. they can do better.

This is the second time we brought our 2020 Keystone Laredo in for a problem with the refrigerator…read more Since this was the second time for the identical problem, some investigation was needed to find the source of the problem. They did this, fixed the problem, and had it back to us in less that 2 weeks. They made sure it was covered under warranty and even showed us what was done. Outstanding service.

My UVM son had a suspension issue while at school with me 500 miles away. He knows little about…read morecars and has a 2008 Sienna with 195k on it. I found Dolans here on Yelp. They could have told him it needed a $3000 flux capacitor. They identified the front struts and fixed them reasonably. They even sent pics of the failed strut . Thx I would trust them in the future

Exceptional service. Professional, very friendly, and reasonably priced. Highly recommend if you're…read morelooking for honest and dependable automotive services.