I made an appointment to have my 2024 Crosstrek oil change and tire rotation. There was a mixup…read moreabout my out of state dealer maintenance warranty, and the service team actually got to the bottom of it and honored what I'd been told on the phone. Lots of places can fix cars, but integrity is in short supply. Based on my experience today, this place is managed by fair and honest people, who showed utterly unexpected integrity. Thank you.

I recently found myself in a bit of a pickle. My older car started having some issues and was in…read moreneed of quite a bit of maintenance. It wasn't the most cost effective to continue to keep fixing a car this old so I decided it was time for a new one. With the current state of the pandemic and supply chain issues getting a new car or an affordable used car isn't as easy as it has been in the past. I called several dealers and the only option was to order a new car and have it built. I wasn't sure if my present car could make it 2-3+ more months for a custom car to arrive so i was hoping for another option. My aunt suggested I call Kara at Della Subaru in Plattsburgh, I am glad I did! I was able to get in touch with her quickly. Kara was extremely helpful, responsive and understanding of my situation. This dealership was getting quite a few cars in within the next few weeks. She was very patient and thorough in explaining the options of what was coming, helped to answer all my questions and assisted me secure my choice with a down payment. Kara offered all the options, bells and whistles that were available but didn't pressure me into anything I didn't want. It was very easy to work with her over the phone, email and text since I am about 5 hours from her dealership. She kept me up to date on what was happening throughout the process. Picking up the car was a breeze. I was able to test drive it before I finalized the purchase. I was told before I came down that if for some reason I wasn't happy I could get a refund on my deposit and I wasn't tied to this car in any way. This gave me a great piece of mind. I worked with Jenn to do all the financials. She was also patient, knowledgeable and helpful. I highly recommend this dealership, and working with Kara and Jenn. If you need a car and are willing to take a drive call and check their inventory.

ONLY CAN comment on service. It was reasonable in both price and speed. Only issue was first…read moreavailable appointment was almost a week in the future. That said when i got to the dealership they quickly got the car. I would go back with my Subaru.

There are two parts to this review; sales and service…read more In 2013 I stopped by while shopping for a new Subaru Forester. Since I don't live nearby and didn't have time to haggle, I asked the salesman for his best price to include my trade-in that I had brought. He quoted me MSRP and low-balled my trade. Great. Thanks for wasting my time. The salesman was polite, but that's all I can say. I saved $3,250 by going to Barstow Subaru in Potsdam. Sales: 2/5 stars. In September 2014 I stopped by for an alignment. I had scheduled the appointment online and they did well. They have some newer and high quality alignment equipment, and I trust they did the job right. Service: 4/5 stars.

There's oil and water all over my brand new engine!…read more Brought it in to check why oil light kept going on; they said it was "normal" to burn a quart and a half in 2300mi. of driving! Engine was dry when I brought it in; now the car is smoking like crazy. Extremely nice staff, though!

I called in today and spoke with Eric in service. I told him I was looking for rear brakes and axel…read moreseals to be replaced. Eric, asked me three questions. Did you buy your vehicle here? No! Have we serviced your vehicle? No! what year ie your jeep? 2009! I was informed my Jeep was to old for them to work on.I have never been turned away at a dealership. at the least Eric could have tried to sell me a new vehicle.

In April of 2022 my vehicle had begun to have issues with the transmission when it went in reverse…read more It would pause for 3 seconds then my front end would dip and clunk into reverse. I brought it to this dealership because it is under warranty. They got my in right away but the technician claimed there was nothing wrong. On June 26th I started my car and began to drive. I was going 20 miles per hour, my RPMs got up to about 4000 then my vehicle made a loud clunk, jolted me forward and the RPMs went down. It then immediately did it again resulting with my check engine light to come on. I called the dealership the next day and he said his next available appointment was July 25th. I was able to drive my car for one more day before it was stuck in second gear and I had to drive 30mph to the dealership, where my car has sat for a week without any status update on it. I entered the service department July 6th to see the status of my vehicle to which the gentleman told me they took it for a test drive on the 30th, to which i never received any kind of phone call to state what was going on with my vehicle. He claimed his vacation started the day before they test drove it, but didn't give a good answer as to why no one called. He said they saw what it was doing but they can't be sure what it is until they actually take it into the garage and see. I informed him I am without a car and asked if there was another option to see what it was. My vehicle will sit until they can take it in, order parts, to which it will sit until they come in. When I entered the service department, 2 mechanics were sitting and talking to someone like their day was over, 2 mechanics were leaving and one was getting ready to leave. Their service department is open until 5PM, to which I showed up at 4PM. On July 7th, I had to tow my vehicle to another dealership who could get me in sooner. The gentleman at the service desk had not a card in the world. Not even the service manager came out to speak with me.

When Riley Ford bought out Bailey's in Plattsburgh,Riley's said they would honor Bailey's oil…read morechange program on my vehicle.Pay for an oil change and get the next one free.They honored it only one time and after that when I called to set up my next oil change the service department person I spoke to on the phone told me they were discontinuing Bailey's oil change program because they were losing money.At least he was honest, but I was very disappointed in Riley Ford not honoring Bailey's oil change program like they told me at first.,I have purchased many Ford vehicles over my lifetime but I will no longer waste my time dealing with Riley Ford again.

This review is about the service department. This used to be…read moreBailey Ford and I used them for service a number of times. I've seen been using Riley Ford for service since they bought Bailey. I own 3 Ford vehicles that I always have the dealer service (alignments, tire changes, oil changes, recalls, etc) The last 2 times I came here I told them I'd be waiting while the work was performed. All I had done was swap my winter tires out for summers and check the alignment. Both times I waited for more than 4 hours for this to get done! Most recently I asked specifically for the tires to be road force balanced (they are one of the few dealers in the area that offer this service) and after waiting all of this time the service advisor told me that the tech wasn't able to do it. These tires have 2 seasons on them and have always been road force balanced and alignment checked. The wear is perfect on them. I'm guessing the tech just hasn't been trained fully on how to use a road force balancer. At the end I was only billed $160. How can a service department turn a profit when they are only billing $160 for 4 hours of work? And how come both times the service advisor told me when I booked the appointment that it would take approximately 2 hours?

After visiting 4 other dealerships in search of our next vehicle, we pulled into Garvey Hyundai and…read moreout walked a smiling salesman named Brad Bernard. Brad had an attitude that stood out among the rest. He treated us with respect and kindness and it went a long way in helping us to decide to buy our car here. He was excellent to work with and for that reason we will look for him when we are in the market for a car again. In regards to the actual dealership, the prices across the board seemed fair and in the end we were able to negotiate a deal that made everyone happy. The new car was delivered to us very clean and with gas in the tank. Brad even offered to set up our phones with the car's Bluetooth feature before we left. I really appreciated that there was no rudeness or pressure when we turned down an extended warranty that we were not interested in purchasing just then. We have had bad experiences in the past at other dealerships and so we appreciated the respectful way that they responded to "no thanks". I hope you will give them a chance if you're in the market for a car.

Garvey Hyundai North has the worse service dept. they have had my vehicle for almost 2 weeks now …read more Never once did they have the common courtesy to even give me call update. I had to call not once but twice and the day they said it would be ready and again no call again still in service. I have owned ford,Chevy,Toyota and never had a bad experience. I will never buy another Hyundai or purchase from Garvey Hyundai North. They need to hire real mechanics instead of backyard ones. so good luck if you purchase from there and need service.

Horrible trade in values. They want to make top dollar every time. Poor trade in value, mark up…read morefinancing and full value on their car!!! OMG Brennan GMC

From the owner: We're the new General Motors. We are a company of diverse brands, selling over 7.5 million…read morevehicles in over 120 countries worldwide. We're well positioned to take people wherever they want to go. Today. Tomorrow. And well into the future. From electric and mini-cars to heavy-duty full-sized trucks, monocabs and convertibles, General Motors' dynamic brands offer a comprehensive range of vehicles. Along with our strategic partners, we produce cars and trucks, and sell and service our vehicles, through the following brands: Chevrolet, Buick, GMC, Cadillac, Baojun, Holden, Isuzu, Jiefang, Opel, Vauxhaull and Wuling.

Michael Johnson at Della Kia was absolutely amazing and I would recommend him to anyone who is…read moreinterested in purchasing a car. He gave me everything I asked for and an impecable deal, he was patient and walked me through all the features of the new car and made sure I was absolutely comfortable with everything before I drove away. He addressed a couple residue spots on the car that was left by the foam blocks that were attached during transport but he took care of them promptly. I am greatly satisfied with the treatment I recieved at Della Kia and will continue to do business with them for future purchases.

I reached out to the Della term personally three times over the last week with no response - hence…read morewhy I am leaving this review. I bought a 2019 ford fusion from Della Kia in Plattsburgh over the summer. When I drove the car everything was good and no hint of cigarette smoke smell. When the vehicle was delivered to me, after the salesman left my house, I noticed a distinct smoke smell. So bad to the point where whoever drives the vehicle smells completely like cigarettes after driving it. I have since been doing everything possible to get the smell out; an expensive detail, ozone treatments, changing the cabin filter, spraying and scrubbing the vents. NOTHING has worked. I am pregnant and CANNOT stand the smell of cigarettes. I cannot even drive this vehicle because the smell makes me physically sick. I am convinced some sort of ozone treatment was done on this vehicle to temporarily get rid of the smoke smell to get the car off the lot. It is the only thing that would explain why I smelled no cigarette smoke when I test drove, but by the time it was delivered to me the smell was awful. I am very upset I have a vehicle I can't even drive, and now, am $7,000+ upside down on this vehicle (which is outrageous!). The vehicle I traded in was traded at a break even price with no negative equity. I was made to think I was getting a great deal which turned out to be very wrong. I can't drive this vehicle and cannot get out of it because of how much I was ripped off on the price of the vehicle. I reached out to see if there is anyway we can make this right. No response.

I contacted them to get a hitch put on my Rav-4. They were wonderful and accommodating on the…read morephone. In person, even better! The folks I interacted with were super-friendly and the cost was extremely fair. Highly recommend.

I ordered a set of U bolts. The order did not seem to go through. Within minutes i received a call…read moreindicating it had.-Great service.good pricing and i had the bolts within two days. Thanks : Dennis @ Geezer Brothers. ( The French pronounce it Gazay)