I love G & G and would never consider going to another shop for my auto needs. Brandon and Dan are…read moreexceptional. I've never had to wait more than a couple of days for an appointment, and I'm sure if it was an emergency, they'd find a way to fit me in. The staff is ridiculously friendly given how busy they are, and they always take the time to explain everything to me. I've been going there for over 20 years, and have never had one complaint. Thanks, G & G!

They always offer great service that you can trust which is huge given some of the jokers out there…read moreprice gouging or ripping off unknowing customers. G&G just does good work and they stand by every car they service.

I had a 1500.00 quote for a new replacrment alternator recently and decided to call every local…read moreshop for other options. When I called Dubreys not only was the guy that answered super friendly and accommodating but gave me a quote to have my current one repaired for a grand less. No other shops gave me this option. Turns out I paid less than 300.00 and having no issues and not only that they somehow found my passport I've been looking for and left it in my glove box. I am blown away. Highly recommend.

well, I've read the previous reviews however, our experience was complete different. I haven't…read morelived in Plattsburgh for years but was helping an elderly friend who needed to get her vehicle to the dealership. Although the charge seemed high while comparing we found Dupery's to be in line with the others. Cameron was dispatched to pick up the car and as I requested called to let me know he was on the way so I could give my friend a heads up. Being elderly she is cautious about who she allows in her place which is understandable these days. anyway I was on the phone with her when he arrive. she said he was very polite and even assisted her in getting down the steps and held his arm out to make sure she didn't fall. he got the car started and loaded. Before he left he made sure she was good. He called me once the car was at the dealership. it is very nice to find people who genuinely care about the customer. Thanks again Cameron for making her feel comfortable about your visit!

There are two parts to this review; sales and service…read more In 2013 I stopped by while shopping for a new Subaru Forester. Since I don't live nearby and didn't have time to haggle, I asked the salesman for his best price to include my trade-in that I had brought. He quoted me MSRP and low-balled my trade. Great. Thanks for wasting my time. The salesman was polite, but that's all I can say. I saved $3,250 by going to Barstow Subaru in Potsdam. Sales: 2/5 stars. In September 2014 I stopped by for an alignment. I had scheduled the appointment online and they did well. They have some newer and high quality alignment equipment, and I trust they did the job right. Service: 4/5 stars.

There's oil and water all over my brand new engine!…read more Brought it in to check why oil light kept going on; they said it was "normal" to burn a quart and a half in 2300mi. of driving! Engine was dry when I brought it in; now the car is smoking like crazy. Extremely nice staff, though!

Staff was very nice and friendly. They either need to get…read morebetter trained staff or get their equipment calibrated: Brought my new vehicle there with less than 10k miles to get the original tires swapped out with some brand new snow tires. After about 5 minutes of driving I could tell something wasn't right with the balance of them. When I came in for a follow up appt. to have them check the balance, the lady told me that they would re-balance them but they doubt that would fix any problems and tried to get me to schedule yet another visit so that a mechanic could diagnose what else was wrong with the vehicle for 2-3 hrs. There was nothing wrong with my vehicle... When they re-balanced the tires I asked what they found and they responded that they didn't even check the existing balance. They just blindly stripped all the weights and balanced them again. This time the vehicle drove even worse than the first time. When I brought the vehicle to another shop and explained the issue they threw the existing wheels w/ weights on their balancer and laughed. The guys at Warren tire didn't even get it close. Once the balance was corrected by the second shop the vehicle drove great. The other funny part of my experience was when I dropped the vehicle off for the follow-up visit, they told me that it would be atleast a few hours until they could get to it. This didn't bother me at all except for the fact that 4 of their techs were standing around behind the service desk chatting with each other and not getting any work done for the entire 20 minutes I was there dropping the vehicle off. I was appreciative that Warren Tire was able to get me in for my tire change quicker than any other shop around was, but if I knew it wasn't going to be done right the first time and would require 2 more shop visits I would have just waited a few more weeks.

Ive had good experiences here, but i have had bad ones as well. Most recently it was over an…read moreinspection. Failed for a crack in the headlight. still functional, still worked and definitely one of those things you ignore , let slide, use your judgement. Ive had my vehicle inspected 3 times since, same headlight. Maybe the tech is a bitter person who doesn't like his job, maybe hes under pressure to make things happen. whatever the case is, I wont return. this had me driving around for a week with no sticker. its a shame, its so close by. and like I said I have has some good experiences. they stay busy. but they are also costly. I like my mechanic now; independent business owner/operator who I trust. same person every time and nobody to answer to. I take it in and it wont pass, he isnt going to take the sticker off and put me in a bad spot. Bigger garages, its mostly always bad experience. bigger place, and yet still cant get in. so I say if you cant trust them, cant get in, and they cost more, why the hell go there?

I recently used Labounty's Wrecker Service for a police-ordered tow after an accident. My car was…read moretotaled but in a standard position on the roadway -- not rolled over or in a ditch. The original bill was $3,700, and the final bill ended up $3,240, leaving me to pay $2,240 out of pocket. Both my insurance and the other insurance involved felt the charges were high for the service. I also attempted to settle directly with the company before considering further action, but my offer was declined. Based on my experience, I feel the charges were higher than typical towing practices in the area.

A 4 mile tow cost over $1k. Another scam they open at 11am so they can charge you extra storage at…read more$125 per day. A gate fee of $90, to let you in to get your car back. Another 120 to clean road which the fire department did. Plus labor! What is the $500 towing charge cover? This place is ridiculous. Their explanation "don't worry your insurance company will pay you back ". Nys doesn't regulate towing services, so they can charge what they want and you have no option but to pay! Stay away from this establishment!!!