They always take good care of me there to get me in when I need to get in and if I have any…read morewarranty problems, I take care of that. Definitely a good place to go.

I had a wonderful experience purchasing a new car at Della Chevrolet with Jae (salesperson). From…read morethe beginning he was very personable, polite, and professional. He showed that he was extremely knowledgeable about his products but also showed kindness and compassion to me as the buyer. I would highly recommend anyone looking to buy a new or used car to seek out Jae. You won't be disappointed.

ONLY CAN comment on service. It was reasonable in both price and speed. Only issue was first…read moreavailable appointment was almost a week in the future. That said when i got to the dealership they quickly got the car. I would go back with my Subaru.

I called in today and spoke with Eric in service. I told him I was looking for rear brakes and axel…read moreseals to be replaced. Eric, asked me three questions. Did you buy your vehicle here? No! Have we serviced your vehicle? No! what year ie your jeep? 2009! I was informed my Jeep was to old for them to work on.I have never been turned away at a dealership. at the least Eric could have tried to sell me a new vehicle.

In April of 2022 my vehicle had begun to have issues with the transmission when it went in reverse…read more It would pause for 3 seconds then my front end would dip and clunk into reverse. I brought it to this dealership because it is under warranty. They got my in right away but the technician claimed there was nothing wrong. On June 26th I started my car and began to drive. I was going 20 miles per hour, my RPMs got up to about 4000 then my vehicle made a loud clunk, jolted me forward and the RPMs went down. It then immediately did it again resulting with my check engine light to come on. I called the dealership the next day and he said his next available appointment was July 25th. I was able to drive my car for one more day before it was stuck in second gear and I had to drive 30mph to the dealership, where my car has sat for a week without any status update on it. I entered the service department July 6th to see the status of my vehicle to which the gentleman told me they took it for a test drive on the 30th, to which i never received any kind of phone call to state what was going on with my vehicle. He claimed his vacation started the day before they test drove it, but didn't give a good answer as to why no one called. He said they saw what it was doing but they can't be sure what it is until they actually take it into the garage and see. I informed him I am without a car and asked if there was another option to see what it was. My vehicle will sit until they can take it in, order parts, to which it will sit until they come in. When I entered the service department, 2 mechanics were sitting and talking to someone like their day was over, 2 mechanics were leaving and one was getting ready to leave. Their service department is open until 5PM, to which I showed up at 4PM. On July 7th, I had to tow my vehicle to another dealership who could get me in sooner. The gentleman at the service desk had not a card in the world. Not even the service manager came out to speak with me.

This review is about the service department. This used to be…read moreBailey Ford and I used them for service a number of times. I've seen been using Riley Ford for service since they bought Bailey. I own 3 Ford vehicles that I always have the dealer service (alignments, tire changes, oil changes, recalls, etc) The last 2 times I came here I told them I'd be waiting while the work was performed. All I had done was swap my winter tires out for summers and check the alignment. Both times I waited for more than 4 hours for this to get done! Most recently I asked specifically for the tires to be road force balanced (they are one of the few dealers in the area that offer this service) and after waiting all of this time the service advisor told me that the tech wasn't able to do it. These tires have 2 seasons on them and have always been road force balanced and alignment checked. The wear is perfect on them. I'm guessing the tech just hasn't been trained fully on how to use a road force balancer. At the end I was only billed $160. How can a service department turn a profit when they are only billing $160 for 4 hours of work? And how come both times the service advisor told me when I booked the appointment that it would take approximately 2 hours?

Dissapointed. We purchased a Ford Transit in 2025 for our business…read more It has aprox 21,000 miles on it and the motor has failed. We have had 3 oil changes all within 6,000 miles and we are told they (Riley Ford) will not honor warranty on the motor. They claim it has been run with low oil. Yet they also acknowledge that warning lights should come on well before a dangerous situation would occur. They also mentioned they saw no lights. When asked if we could reach out to Ford to try and push this through, we were told, "it's our decision and we don't want to". To top it off, we are told they won't take credit card payment for the diagnostic charge to assess the issue. We deal with Ford dealers in multiple states, and all accept our card for payments. In fact another dealership has offered to process the warranty and stand up for us. I guess we'll be buying vehicles from other dealerships going forward.

I brought my Kona EV up to have 75K mile service done. Although they don't service many EVs in…read morethis part of the state, they didn't have any problem understanding my car's needs. As it happened, I needed a sway bar, which can be expensive. They didn't have one in stock, but they were able to procure one and install it if I was willing to wait (which I was.) My car is as good as new. The whole thing -- 75,000 mile service and the sway bar -- ran me $300, which I consider a bargain.

Garvey Hyundai North has the worse service dept. they have had my vehicle for almost 2 weeks now …read more Never once did they have the common courtesy to even give me call update. I had to call not once but twice and the day they said it would be ready and again no call again still in service. I have owned ford,Chevy,Toyota and never had a bad experience. I will never buy another Hyundai or purchase from Garvey Hyundai North. They need to hire real mechanics instead of backyard ones. so good luck if you purchase from there and need service.

Bought a truck from them, 1 week later it was having issues. I took it back and told them it was…read moreshifting hard and making a loud clunking noise and jerking, they replaced the brake booster. Ummmmmm not the presenting problem but ok. 3 months later my transmission goes! They had my truck 3 months and then told me it was not covered by the warranty (which i paid for) after the warranty company finally paid for it brennan called me and told me it was done. 2 months later the transmission went again! Had it towed to brennan, once again same bs as stated above. Got it back was running good then the truck started to make the same noise as stated above. I called them again to possibly discuss trading it. I was told I had to pay for the appraisal!!! Are you effing kidding me!!! Now I'm paying for a dead truck!!!! They could have just put me in a newer truck but instead they (brennan gmc in Plattsburgh ny) tried to get more money out of me. I have gone back 4 times prior to this to trade it but to avail i was ignored. Why? Why didn't they make good for themselves?? Is it because I'm on a budget?? All I tried to do was get in a newer vehicle.. I do not recommend this hole!!!

Horrible trade in values. They want to make top dollar every time. Poor trade in value, mark up…read morefinancing and full value on their car!!! OMG Brennan GMC

Michael Johnson at Della Kia was absolutely amazing and I would recommend him to anyone who is…read moreinterested in purchasing a car. He gave me everything I asked for and an impecable deal, he was patient and walked me through all the features of the new car and made sure I was absolutely comfortable with everything before I drove away. He addressed a couple residue spots on the car that was left by the foam blocks that were attached during transport but he took care of them promptly. I am greatly satisfied with the treatment I recieved at Della Kia and will continue to do business with them for future purchases.

I reached out to the Della term personally three times over the last week with no response - hence…read morewhy I am leaving this review. I bought a 2019 ford fusion from Della Kia in Plattsburgh over the summer. When I drove the car everything was good and no hint of cigarette smoke smell. When the vehicle was delivered to me, after the salesman left my house, I noticed a distinct smoke smell. So bad to the point where whoever drives the vehicle smells completely like cigarettes after driving it. I have since been doing everything possible to get the smell out; an expensive detail, ozone treatments, changing the cabin filter, spraying and scrubbing the vents. NOTHING has worked. I am pregnant and CANNOT stand the smell of cigarettes. I cannot even drive this vehicle because the smell makes me physically sick. I am convinced some sort of ozone treatment was done on this vehicle to temporarily get rid of the smoke smell to get the car off the lot. It is the only thing that would explain why I smelled no cigarette smoke when I test drove, but by the time it was delivered to me the smell was awful. I am very upset I have a vehicle I can't even drive, and now, am $7,000+ upside down on this vehicle (which is outrageous!). The vehicle I traded in was traded at a break even price with no negative equity. I was made to think I was getting a great deal which turned out to be very wrong. I can't drive this vehicle and cannot get out of it because of how much I was ripped off on the price of the vehicle. I reached out to see if there is anyway we can make this right. No response.