This dealership is not very customer oriented even after you pay 20-30k on a new car from them…read more I've had multiple service visits and have the managers of the service to be very cold. This last time i Called they couldn't my car in for 3 week and then canceled my appointment and had to reschedule for another week past my original appointmeny. A month with no ac or heat... ya sure I can wait even longer. do they apologize...not really. Do they sound sorry no they sound frustrated that I'm upset they are moving my appointment and not someone else's. Do they offer some kind of discount or somethin. Not a chance how about a cancellation list.. um no. If that hadn't been my second bad experience with them in a row I might be more understandin,

Bailey ford is the worst dealership I have ever done business with ever. They are the most u…read moreprofessional sales team you can ever imagine. I really enjoy my Mustang Mach E and will be getting any work done or service I need at Riley Ford and I suggest you do the same.

I made an appointment to have my 2024 Crosstrek oil change and tire rotation. There was a mixup…read moreabout my out of state dealer maintenance warranty, and the service team actually got to the bottom of it and honored what I'd been told on the phone. Lots of places can fix cars, but integrity is in short supply. Based on my experience today, this place is managed by fair and honest people, who showed utterly unexpected integrity. Thank you.

I recently found myself in a bit of a pickle. My older car started having some issues and was in…read moreneed of quite a bit of maintenance. It wasn't the most cost effective to continue to keep fixing a car this old so I decided it was time for a new one. With the current state of the pandemic and supply chain issues getting a new car or an affordable used car isn't as easy as it has been in the past. I called several dealers and the only option was to order a new car and have it built. I wasn't sure if my present car could make it 2-3+ more months for a custom car to arrive so i was hoping for another option. My aunt suggested I call Kara at Della Subaru in Plattsburgh, I am glad I did! I was able to get in touch with her quickly. Kara was extremely helpful, responsive and understanding of my situation. This dealership was getting quite a few cars in within the next few weeks. She was very patient and thorough in explaining the options of what was coming, helped to answer all my questions and assisted me secure my choice with a down payment. Kara offered all the options, bells and whistles that were available but didn't pressure me into anything I didn't want. It was very easy to work with her over the phone, email and text since I am about 5 hours from her dealership. She kept me up to date on what was happening throughout the process. Picking up the car was a breeze. I was able to test drive it before I finalized the purchase. I was told before I came down that if for some reason I wasn't happy I could get a refund on my deposit and I wasn't tied to this car in any way. This gave me a great piece of mind. I worked with Jenn to do all the financials. She was also patient, knowledgeable and helpful. I highly recommend this dealership, and working with Kara and Jenn. If you need a car and are willing to take a drive call and check their inventory.

ONLY CAN comment on service. It was reasonable in both price and speed. Only issue was first…read moreavailable appointment was almost a week in the future. That said when i got to the dealership they quickly got the car. I would go back with my Subaru.

I bought a car in may from Michael and we had an agreement that there would be new brakes put on…read morethe car. I drove the car home a few days later and everything seemed fine. Recently I've had a grinding noise and had it checked out. The brakes were never changed on the car and I ended up having to replace the calipers, rotors, and pads on the front of the vehicle. When Michael was contacted about it he told me it wasn't his problem and all of his cars pass state inspections, so much for putting new brakes on the car like he said he would. BUYER BEWARE!!

I went to Huttig Nissan on Route 3, and Molly the salesperson was amazing. I had went there to just…read morelook and she had come up to me and introduced herself and talked to me for a long time, even though I wasn't there to purchase a vehicle that day. I told Molly what I was looking for and gave her my card to contact me if anything came in. A few weeks later she called me with a vehicle they had just gotten in, and it was what I was looking for. I went and test drove it, and even though Molly wasn't there that day, she had dropped by to get something from work and still took the time to talk with me. When I went back to see what they would offer me for my trade and fill out paperwork, Molly was very accommodating, and knowledgeable about the vehicle I was looking at. I was able to get everything I asked for and without a hassle. I highly recommend buying your next vehicle here, they were all amazing!

My name is Randy Charland I put application through credit acceptance got approved called the…read moredealership spoke to a salemem,,won't mention his name but he made me fill out another application I waited 5 long days and not 1 return phone call so thismorning I got up call della there competition I was in my new vehicle late thisafternoon..this place is horrible...

A huge truck ran into me and Rick's did the body work (driver's side fender and headlight had to be…read morereplaced) Awesome job, great personalities and customer service and had to deal with PITA insurance company. Thanks Rick!! You saved the day.

Rick's Auto is amazing! I have used them several times and if I ever need their services again I…read moreknow who to turn to. They have reduced stress in a stressful situation. they have gone above and beyond multiple times. Reasonable prices and Excellent Service! Dave & Rick are fabulous and I highly recommend them.

My husband brought my 2023 RAV 4 in for a oil change. It was my last "free" one before my 2 year…read morefree maintence was up. They were done in 25 minutes. The service technician that did the service filled out the paperwork stating that the checked all of the filters and rotated my tires. My husband brought my car home and put it on his lift because he is a mechanic with 40+ years experience. He did this due to how quick the dealership was done. My husband discovered that they did not do what the service tech said he did due to there were no fingerprints in the dirt to show it was disturbed. My husband called and talked to the service manager who a free oil change for the next time but we refused because we cant trust them to do it right.

On August 5th i inquired about a 2011 rav4 with 70,000 and priced at $9999.00. I was told by Adam…read moreit was available only had rust on the rims and would last me 7 to 10yrs. On the 6th i came down and looked at it. I immediately found rust all over including underneath. I pointed it out to Adam and his response was what do you expect for a 13yr old vehicle? (Flippant) I thought to my self i expect honesty. Took it for a test drive and heard a clunking sound. Adam was called away for a call and John took over. He said they would put a free unde coat on it and find out what the clunking was and fix it. I was very happy with that so i put $6700.00 down and financed the rest. Adam messaged me and said the clunking was the coil over the strut and they also had to replace the e brake for it to pass inspection (how do you sell a vehicle that won't pass inspection?). Also, they would have to replace the arm. I was glad all these things would be fixed. Adam kept in touch Thursday, Friday and Saturday. Then silence Monday, Tuesday Wednesdays. I finally called and asked what was going on? Bad news the part needed was on nationwide back order i couldnt get the rav 4. Adam said they would send it to auction and it would be destroyed and they were taking a loss. He then tried to sell me a 15,000 car not the make i wanted. I declined. Requested a refund. Not even 24hrs later i see they are selling the rav 4 now for $10999. I was furious. They blamed the parts department. I was told everytime i called for my refund that takes 7 to 10 days it was in the mail. Its September 9th and still no refund I called September 7th and John said the check was there, its been there. The lack of communication is embarrassing. The offered to sell me the rav4 at the same price but Adam had told me the other coil would probably have to be replaced and id probably have constant problems with it. Wow, really? Selling it it was an awesome deal and an excellent vehicle what changed What should of been a happy and exciting experience turned into a nightmare. Oh, when speaking to John on the 7th he said he would leave my check in the center console of a vehicle out front. Guess what? All the vehicles were locked. So this morning i have to drive 1/2 hr to hopefully get my refund What an absolute disaster this whole thing has been

*let me preface this by saying I didn't purchase a vehicle from Paya's but the service was…read moreexcellent and want to share! I visited the Colchester rd as my first stop in looking to test drive cars. While this location didn't have any cars I was interested in, the woman sent me over to their other location off Williston rd. As soon as I arrive, I see all of the cars we had talked about lined up and ready for me to test drive. This service is fast! I wondered about a new car they had brought in about what made it a rebuild, after I test drove some cars. The next day, I receive a call from the owner himself explaining everything that happens to their cars. Super transparent!

Well too start off I have to say I'm a big enough man to admit when I'm wrong I thought the tires…read morejust had no tread left at all did bring it too a local mechanic they only popped outside for second and looked I'm a car guy also a Subaru guy I know that the car came with OEM summer tires I forgot that Subaru uses low profile summers on the WRX so the tires actually have it I had to guess probably 90 percent tread left also if you are still here reading I had a tire going low and idk if it got it pick up being moved from location or if I picked it up somewhere but I have to say Carrie paya is a extremely nice honest woman that knows her stuff she mentioned low profile and was instantly in my head like oh no I messed up she then showed me on the tread gauge all the areas I watched it and they also fixed my tire at no cost after writting a bad review also the reason I'm updating it among other things but to actually have the owner step in take a look that means a lot to me that shows they care and I did purchase the car from Sam up at the Williston one and mistakes do happen I did say I was approved for a certain term I guess she applied for 6 which is standard for rebuilt titles so it happens I got it fixed easy she was very nice very professional and helpful and I guess to end this off on a quick note I apologize I was wrong and I just wanna give a shout too Sam for doing all the work and selling me the vehicle and making it smooth and I would also like to thank the owner herself Carrie paya for actually taking my concern seriously and personally meeting me at the service center to have it looked at and also check it yourself I have never in my 31 years seen a owner do that and thank you for fixing the tire at no cost to me I would highly recommend payas auto sales to anyone that was truly caring and making sure a customer was happy and if I'm ever looking for another car I'll definitely go back

Excellent. Always professional and courteous!! We have purchased a number of vehicles from them…read more Always satisfied!!

Awesome. I have friends that drive 20 miles to get their work done here b/c these guys are cheap,…read morefriendly, and best of all, HONEST. I swear by these guys.

Love the place. I…read moreget a car about every 7- 8 years. but service the is great. I think this has been going on for about 22 years.

Mechanic is aggressive will get in your face. As a "head mechanic" he clearly has little man…read moresyndrome. Very unprofessional & touching mirrors with dirty hands. He will rev your engine & rip it around the parking lot like he owns it. The worst part of all is when called out he only escalates the situation and that's why he got his company a bad review on both google & yelp.