Love the place. I…read moreget a car about every 7- 8 years. but service the is great. I think this has been going on for about 22 years.

Mechanic is aggressive will get in your face. As a "head mechanic" he clearly has little man…read moresyndrome. Very unprofessional & touching mirrors with dirty hands. He will rev your engine & rip it around the parking lot like he owns it. The worst part of all is when called out he only escalates the situation and that's why he got his company a bad review on both google & yelp.

Supports a great cause! Nice set of t-shirts etc. Informative and supportive info and…read moreexhibit--it's free! Go go go and support the Loon Conservation which is absolutely needed in the area to maintain the area for the rest of us! Had some nice kid's activities as well

Lovely store and center, the lady at the desk was very helpful and sweet. The items are all…read morehandmade and for a good cause. Nice experience

Shout out to Freedom Nissan! And, an embarrassing confession about being stubborn. :(…read more First time driving a Nissan-love it! First time leasing-love that too! After decades of owning cars-mostly Prius to more easily drive around Northern VA, I decided to get an AWD when my last Prius needed to be replaced. I was convinced there was only one brand to look at-a non-Nissan brand. I am still kicking myself over my narrow view and stubbornness. I drove that non-Nissan for almost 2 years and then decided I did not want to continue making large payments for 4 more years so I started considering leasing. This change was scary for me. I am now driving a Nissan Kicks and I look forward to driving. It's fun! Plus, the car (Kicks SR) has all kinds of bells and whistles I would not have been able to afford in the other brand-the brand I stubbornly told my younger self I had to have. I never really looked forward to driving that other car-it didn't feel fun to me, but I was okay with that. Driving my Kicks reminds me of how much I really like to drive. I am so glad I finally found an open mind. Leasing a Kicks is pretty great! Thank you Samantha for being very patient in capturing my "must haves" and showing me several cars. And thank you Shain for making a typically confusing, impersonal, lengthy paperwork process more enjoyable. Together they helped me get a car and leasing deal that are a perfect fit for me!

DONT BUY FROM THIS DEALERSHIP: My car buying experience…read moreshould have been straight forward and easy for any of the sales staff. I was pre-approved by my lender; I had researched the make and model of the car I wanted and was ready to purchase. Freedom Nissan in South Burlington, VT had a Mazda that I was interested in buying. This is my experience with this business. Treating me horribly was completely unnecessary. All they do is lie! 1. We sat down with Seth Quittner, who immediately wanted to know about our trade in. I told him that we were interested in test driving the Mazda. He went with us. We noticed the "Blind Spot Prominently Sensor" warning light was on. Seth stated that "it was common with heavy rain or snow" - he got calls about it all the time, no big deal". It was raining quite hard, so we didn't think much of it. That was a LIE! 2. Once I decided to buy the car, there was no negotiating the price. Seth makes it sound like he will take your offer and go back to the owner and ask if they can do it. It's a con game. I watched him do it with other customers. Instead, Kyle Nichols, the manager came out and I got shown a sheet of paper, which has a list of all the Mazda's in the area and they didn't even let me hold it to read it. I was told they have the best pricing. I had already vetted the car with my lender and the price was decent, but this tactic is what they do with everyone. 3. In order to complete the paperwork process, you get taken upstairs. Shain Quartz was being trained on the process by Kyle Nichols. Shain called me a day after I had signed my documents to tell me that he made an error and that I needed to drive back to their office and resign them. I asked him to email me the documents to show what changes he had made. Not only did he not email me, he sent my documents that he made changes to, without me knowing what they were on to my lender. That is illegal. When I spoke with Kyle Nichols about it, his response to me was "Shain is a nice person, he is being trained, how can you hurt his feelings? THAT IS WHAT THEY ALL DO; THEY DEFLECT FROM THE REAL ISSUE AND NEVER GIVE YOU A STRAIGHT ANSWER. 4. On the day I purchased the car, as I was leaving, I noticed the fob was broken. When I asked Seth if they could fix it, he told me they are "NOT A NISSAN DEALERSHIP", THEY ARE A SMALL BUSINESS and that fixing the fob would cost $75.00. I just purchased a car that was over $20,000.00 and they turned fixing the fob into a MAJOR ordeal. I went to Kyle Nichols, who is the manager. He agreed to replace the fob but I had to drive to the Mazda dealership in Montpelier to get it fixed. He paid them directly and I picked up the fob thinking that was the last interaction I would have with this business. I WAS WRONG!!!!!!!!!!! And I found out why I needed to go to the Montpelier location - Freedom Nissan is shady. 5. I made an appointment with the Burlington Mazda dealership to have the sensor looked at. Apparently, Freedom Nissan KNEW THE SENSOR WAS NOT PROPERLY INSTALLED before they put it on the lot for sale. THEY KNOWINGLY SOLD ME A CAR WITH A SAFTEY ISSUE. They got an estimate, chose to put the part in themselves and never had it calibrated. The cause of the sensor not working was due to an accident, which was not disclosed on the car fax sheet. Seth told me it was due to rain! Mazda sold Kyle the part but could not confirm if they had installed it. This situation required me to text Kyle and ask him. Another tactic they use, is only wanting to talk to you on the phone, so nothing is in writing. The lies in our text conversation are mind blowing. Kyle: Freedom Nissan did not do the work on the car; we paid Mazda to repair it. LIE - We don't repair electronics on non-Nissans. We always do the right thing and pay the manufacturer. Another LIE! - I'm working on getting a copy from Mazda I'll report back. If we could chat on the phone real quick - I got a lot of info Me: It was looked at, not fixed at the Mazda dealership. Email it to me please, I was told by Mazda, Freedom Nissan did not complete having it fixed there. They need to know if you put in a new module somewhere else. And if you say you did, why wasn't it calibrated? Kyle: What does Mazda say needs to happen? I misread the internal notes looks like Mazda gave us the module to fix. Me: Are you saying Mazda gave you the part? Kyle: It appears we brought it to Mazda, they sold us a module, then our technician repaired it. Are they requesting for a calibration of this module? This review platform doesnt give me enough space to tell you the rest of the story... they refused to pay for the repair unless I signed a non disclosure / settlement document - I was yelled at - I was told by Mort Shipario that I needed to "Step Back about calling them liars". - which was a threat. I have never been subjected to such unprofessional, unethical, cons like this before - totally discusting.

**Worst used car dealer i ever dealt with**. Don't recommend buying a car from them…read more I purchased a vehicle from them back in December 2023. i have has several issues with the vehicle since day 1. They had taken it back to check it out (over 2months of going back and forth to try and find the issue) After 2 months they had fixed some items however there was still other items that were not fixed. I called them to back go for a roadtest with them so i can show them the issue and they tell me now that there is nothing else they can do for me.. HORIBLE SERVICE

Nous sommes allés voir les voitures et nous avons tombé en amour avec une des voitures. On l'a…read moreessayé et on a commencé à remplir les documents, 5 minutes plus tard on vient d'apprendre que la voiture est déjà vendu. Décevant.... Ils nous ont proposé un autre voiture . On a accepté de donner un avance pour la réserver pour lendemain car il faisait déjà tard. La représentante nous a donné rdv lendemain pour essayer la voiture et faire les papiers . Lendemain arrivé au concessionnaire à l'heure de notre rdv , notre représentante n'était pas là, elle avait oublié de notre rdv . On avait demander de se faire rembourser et n'ont pas voulu car on avait dealer avec un autre équipe. On a demander de voir un director après plusieurs insistance et après un demi heure d'attente un directeur , pas sympathique de tout, arrogant après lui avoir raconter notre expérience, la seule chose qui a pu dire, c'était que sont des chose qui arrive . WoW, quelle réponse.... On était sans parole. Lui , a autorisé le remboursement. Quel mauvais expérience.

Great customer service but expensive commodity car service…read more When I go to this dealer's service center, I always am promptly greeted and handled in a courteous and professional manner. Everything is very well explained to me as to what is going to happen and service is provided as promised. Great! Down side, they are always pushing every other potential service as this is where they make margins. And after doing some price compare, they do their best to maximize those out-of-contract/warranty services for typical, "commodity" car servicing. Why get some work done here that I can have done at a location-convenient spot that I have history with? I've found parts (engine, cab filters) to have a great mark-up over the local comp and other general services to be priced noticeably higher than other locations. So, if you want some great work done with excellent customer service, go here for all of your work - but if it is not warranty, or you are fine with your current shop for basic servicing, go there as you will find you pay more at Berlin City compared to others.

this dealer/repair shop just crooked. Failed to honor warranty with recall issue, blamed it on…read moreanother reason why issue happened. Second professional opinion at a different shop verified it is in fact the recall issue. Go to the other Kia dealers in this state, this one's the only crooked one