The quality of the work was terrible. Rosanne seemed so nice and made scheduling convenient, and…read moreeven helped schedule the rental car. I just needed a bumper replaced but they not only scratched up my car they messed up my trunk. It doesn't even look lined up right anymore but luckily it still opens and closes. They took off both covers to the wires for the back lights that are inside of the trunk but never bothered to put them back on, just threw them loose in the trunk. I did a survey for the insurance company telling them about it because I really was not happy and the insurance company was the reason i called this place to begin with. After i did the survey, Rosann called and left me a message saying they never went in my trunk. She shouldve talked to the people who worked on it before basically calling me a liar because they most definitely took those pieces off and didn't put them back. I had moved stuff out of my trunk so it wouldn't be in their way and both of those covers were attached when i left my car there. I sent her a email with pics to show her what i was talking about but got zero response to my email. Id strongly recommend going somewhere else. I let the good customer service convince me to trust these people but the work was terrible. Very unacceptable to give someone back their car like this. I wasnt even asking them to fix it although they should have to, but i need my car to get to and from work. Really, i just wanted them to know so they are more careful with other people's cars instead she calls and says they weren't in my trunk. Those piece's didn't come off by themselves and the garbage bags i had in my trunk didn't just magically move to the back seat. Be Careful going here. Id recommend making a video of your car before dropping it off so if u get your car back like i did you have before and after photos. Very disappointing and a waste of the insurance company's money. I have a video that i took when i picked up my car and was still in their parking lot that shows the trunk and scratches but I didn't open the trunk to see inside until i got home and went to put my stuff back in the trunk. All photos/videos were taken the same day i got my car back. I wish id done a video before dropping it off. They were careless and the light scratches on top look like they put tools or something on the car while working on it and they scratched it. Scratches are not deep. My cars not perfect so im not bothering with scratches but its the point. Theres scratches on my "new" bumper too. I really wish i had not gone here. Do yourself a favor and go anywhere else. If you do go here take a video of your entire car before dropping it off so they cant call you a liar.

I am from out of state and was traveling in Vermont when I had a mishap on I-89 late at night…read more Front bumper was nearly falling off of my Honda Odyssey when I hobbled into Burlington. Called Runway first thing the next morning, explained my situation, and they told me they could see me immediately. After just an hour, they had secured the bumper as well as wheel well liners that were missing fasteners. When I asked how much I owed, they told me it was no charge. Such unexpected kindness during a very stressful time far away from home. Thank you! Would definitely recommend them to anyone for their integrity, quality work, and responsiveness.

*** Quality Body Work! *** Outstanding Customer service! *** I brought in my Mercedes for some body…read morework damage repair, and they were able to get my car in for repairs much faster than other local shops. Once the work began, it was completed quickly and on schedule! Wayne kept me fully updated on the progress of the car and returned calls very promptly whenever I called with a question. The quality of workmanship is 100%! I give my highest Recommendation to Burlington Collision Center and their team!!!

I highly recommend this place I just got my mazda back and I can't believe how good it looks the…read morefact that they worked with my insurance directly was awesome and they managed to get it done before my insurance ran out for my rental that was stress-free they are awesome people and they were so nice enough to stay open for me so I could get my car they really care about their customers and kept me up-to-date on everything they also gave it a nice fresh cleaning and I just want people to know that manufacturers sometimes are to blame for delays so please keep that in mind

Great experience with a snowy off the road into the ditch accident repair. Even helped me find a…read moreplace to replace my tires. Have used them before and will always go back!

I would rate 10 stars if I could! Leonard's replaced my 07…read moreCamry's door mirror on the driver's side, considering my financial situation he sourced a used part for me with minor scratch but functions as new. When I took my car to him to get an estimate, he just took a look and gave me a price, no gibberish, no lying, everything is fast and clear. Only those with expert skill and an honest quality can do that. What's most important that only cost me about one third of Heritage Toyota's estimate. Very satisfied and would definitely come again.

I've been to this place twice in my time in Vermont and I recommend them…read more The place is clean, the staff is personable and thorough. Two thumbs up.

Despite listing their Saturday hours as being open until 1pm and refusing to take reservations for…read moreoil changes, they consistently refuse to take vehicles for oil changes after 11:45 on Saturdays (even when there isn't a long line). This has happened to me on multiple occasions. It's deeply frustrating for people who work insane hours to take the time to drive over (with plenty of time to spare), only to be told in a very brusque manner that they aren't accepting any more cars. It should be noted that other locations don't seem to have this problem- it seems to be a quirk of workplace culture specific to this particular location.

Chad is fantastic. Awesome to have a great mechanic right in our neighborhood. We bring our car to…read morehim for everything.

I have had great service with Tim and his crew.He has helped me out and if he thought someone could…read moredo better he told me.I had 2 small problems one with my battery cap /and second was a jump start on my wife's car one of his crew gave me a charger to jump it and said your all set I was next store at rite aid.

DON'T GO HERE! This business is dishonest and the owner is extremely rude and unprofessional. I…read morebrought my Alfa Romeo here have very minor rear end damage repaired after an accident. It was supposed to be a 2-3 day job to repaint the rear bumper. They managed to break the wiring harness on one of the rear taillights when they removed it and it can only be repaired by an Alfa dealership (nearest one is 200 miles/3.5 hours away in Boston). I'm sure it was an accident, but Autobahn completely refused to accept responsibility for causing this additional damage to my car and they lied to/tried to trick my insurance company into paying for the damage they caused that was completely unrelated to the original accident. Autobahn has had my car for over *7 weeks now* for a 3 day job, and told me it's my problem to figure out how to fix the damage THEY CAUSED. The owner refused to give me the name of Autobahn's business insurance carrier when asked and then swore at me and called me names on the phone. This is a shockingly dishonest and unprofessional operation. Don't go here, you've been warned!

Good communication and excellent quality repair for difficult damage. Highly recommendedread more

E & E Tire saved the day for us! We had to travel back to New York and, soon after getting on the…read moreroad, we got a flat tire. We must've gone to four different tire places and all four turned us away. E & E was the only place willing to help us out. In just under an hour, we were back on the road. Thank you so much!! Laura H.

I had a terrible experience at your Riverside avenue , Burlington outlet today, 08/12/25. The guy…read morethat attended to me did a shabby job and packed my wet tires which removed from my car on my back sit without a plastic bag and when I told him that he messed up the seat, he started yelling and asked me to leave. He also over charged me and collected $130 to swap my summer tires to winter tires. management needs to do something about his attitude and his work ethics. It is horrible. Peter

My UVM son had a suspension issue while at school with me 500 miles away. He knows little about…read morecars and has a 2008 Sienna with 195k on it. I found Dolans here on Yelp. They could have told him it needed a $3000 flux capacitor. They identified the front struts and fixed them reasonably. They even sent pics of the failed strut . Thx I would trust them in the future

Exceptional service. Professional, very friendly, and reasonably priced. Highly recommend if you're…read morelooking for honest and dependable automotive services.