I have the very good fortune (as the result of extensive research) to have "found" European…read moreAutohaus. Kent, the owner, is extremely honest and fair when it comes to any repair recommendations & required preventative maintenance, with regards to my Mini Cooper. My areas of expertise do not pertain to automobiles. I need to be able to rely on knowledgeable people ~ whom I trust; which I can comfortably do so, at EAh. The feeling I get when I leave the shop is utter satisfaction; knowing that the 'job' has been well done and that my safety is taken care of. I never worry that my car will breakdown or that it won't start. That feeling has tremendous value Thank you Kent for providing such a fantastic service to the community

these people are not interested in costumer satisfaction and/or quality work…read more They couldn't figure how to do the job they were hired to do and also told me they would do. this was supposed to take an hour and 8 hours later they finally tell me that it won't be done until next week because they aren't open Fridays?? horrible experience. would not recommend.

A highly professional business. Appraisals that you can trust. Works well with insurance. Within…read morethe last 2 years I had to bring in my car twice (unfortunately) for bodywork and in both occasions my car was returned beautifully. It was impossible to see where the damage had taken place. The owner, Brent Derusha, has a pleasant demeanor and goes out of his way to assist and advise customers. Car damaged in an accident? I certainly recommend this place. Frans Rijnbout

bring your car to a shop that actually shows up when you look it up in Apple Maps. this is amateur…read morehour. women beware- lots of reputable shops in the area, it is just not at all enjoyable to interact with the staff here. phone manners nonexistent and will drive you nuts. customer service alone will have you wishing you just bought a whole new car. i went into this shop upwards of 8 times within a span of 3 or so months. they will consistently not keep appointments, brushing you off one day, then the next day, and then will finally take you once they realize they've brushed you off too many times. almost every time I went in, Brent, the owner, would explain the computer estimate system to me- sometimes multiple times in one visit. i understood the system immediately, as would the average third grader. sadly, things that are easily understood to the average person take Brent a little longer to figure out. i can forgive that- but i don't appreciate being treated as if i have half a brain, especially as a young woman in a masculine space. body work is fine- but in my experience these people don't know much about cars. they took way longer than they promised (forgivable), upcharged me, and then wanted to upcharge me again when they still couldn't fix it. ended up taking my car to a better mechanic who had it fixed up in two days, for a quarter of Brent's quoted cost, all with a helpful attitude and a big smile. the mechanic who actually ended up fixing my car told me that it wasn't working because this shop put a junkyard part into my car. save yourself the trouble and bring your car someplace that respects their customers. and women.

Adam and his team are the best around. My equipment has gone down and they're able to throw a…read moreBand-Aid on it to keep me going until I can get it into them. As a small business owner this is huge and I can't say enough nice things about them. I appreciate that they only sell quality parts and equipment as well, If he wouldn't use it personally he's not going to sell it.

I can't speak for all the services this business offers, but I recently dropped off 10 chainsaw…read morechains to be sharpened (a rather basic job). When I went to pick them up I noticed the chains were blue'd. If you don't know what that means, it's when they overheat the metal because they pushed on the grinder to hard and removed extra material. They said "it's just on the surface and wipes off", wrong. Let's take a moment to realize someone doesn't bring in 10 chainsaw chains if they don't know a bit more than the average person about sawing. I brushed off the comment and left. Upon closer review 6 chains were sharpened so aggressively they ground a divot out and they never touched the rakers so the blades cut very poorly. I'm thankful this was my first visit and it will definitely be the last. I wouldn't recommend them for repair service of any kind if they can't even sharpen chains properly.

I've been to this place twice in my time in Vermont and I recommend them…read more The place is clean, the staff is personable and thorough. Two thumbs up.

Quoted me $1100 for brakes which was already high then charged me $1600. I felt screwed over and…read moretaken advantage of.

These guys are "good people." they won't jerk you around on price, and the service is excellent. If…read moreyou have on older car you are trying to keep on the road, I would look no further than Pecor. They really hustled the last time we had a repair we needed done, sourcing parts and modding things as necessary to make it work, work better than factory, and the first time.

I've been going to Pecor for years. They're incredibly trustworthy and competent. How many other…read moremechanics do you that will recommend another shop for certain services? Steve always points me in the direction and goes the extra mile to save me money. My favorite mechanic of all time!

Absolutely outstanding service today from Justin and Christian. I called at 7:30am, dropped my car…read moreoff at 8, and had it back by 3. Christian quickly identified a worn front passenger wheel bearing and a possible oil‑gasket leak. He replaced the bearing, cleaned the engine, and gave me a clear, thoughtful explanation of everything he found. He was patient, knowledgeable, and answered every question I had. Justin was friendly, professional, and clearly runs a great shop. I'll be back -- and I highly recommend Essex Automotive Services.

Whenever we have an issue with one of our vehicles, we bring it to Essex Automotive because we…read moretrust them. With their first-come-first-serve style of getting annual services/tires done, there is almost never a time they will not take your car that day. The service has also been great, and they do not up charge on services or 'find' something else that needs to be 'fixed'. Very thorough service.

I bought a car from this man many years ago, before the internet allowed ou to make or break a…read morereputation. He also did work on my cars. He is very up front about the time and cost of repairs and what he had to do to make a vehicle ready for sale that he could guarantee. He takes pride in his reputation. Anyone who does not will not last in the business.

Really very poor customer service. Liars. Disorganized…read more Aggressive. Abrupt. Go to a real mechanic instead. Anyplace is better.

I learned a lesson by going to a slightly cheaper local (I live in MontP now...) garage. (I also…read moredidn't have AAA to tow me up there) It didn't work out. They replaced my water pump and serpentine belt. They also ruined the tensioner and pulley in the process... and they tried to blame the belt I had purchased! I'll fix this one on my own, but it's still going to cost me. Next time I'll pay for the tow up to Sterling!'

They were able to get my bmw in quickly and resolved an issue with it promptly to get me back on…read morethe road. The owner and employees were very knowledgeable and professional. I will be back for future service!