This dealership is not very customer oriented even after you pay 20-30k on a new car from them…read more I've had multiple service visits and have the managers of the service to be very cold. This last time i Called they couldn't my car in for 3 week and then canceled my appointment and had to reschedule for another week past my original appointmeny. A month with no ac or heat... ya sure I can wait even longer. do they apologize...not really. Do they sound sorry no they sound frustrated that I'm upset they are moving my appointment and not someone else's. Do they offer some kind of discount or somethin. Not a chance how about a cancellation list.. um no. If that hadn't been my second bad experience with them in a row I might be more understandin,

Bailey ford is the worst dealership I have ever done business with ever. They are the most u…read moreprofessional sales team you can ever imagine. I really enjoy my Mustang Mach E and will be getting any work done or service I need at Riley Ford and I suggest you do the same.

My husband brought my 2023 RAV 4 in for a oil change. It was my last "free" one before my 2 year…read morefree maintence was up. They were done in 25 minutes. The service technician that did the service filled out the paperwork stating that the checked all of the filters and rotated my tires. My husband brought my car home and put it on his lift because he is a mechanic with 40+ years experience. He did this due to how quick the dealership was done. My husband discovered that they did not do what the service tech said he did due to there were no fingerprints in the dirt to show it was disturbed. My husband called and talked to the service manager who a free oil change for the next time but we refused because we cant trust them to do it right.

On August 5th i inquired about a 2011 rav4 with 70,000 and priced at $9999.00. I was told by Adam…read moreit was available only had rust on the rims and would last me 7 to 10yrs. On the 6th i came down and looked at it. I immediately found rust all over including underneath. I pointed it out to Adam and his response was what do you expect for a 13yr old vehicle? (Flippant) I thought to my self i expect honesty. Took it for a test drive and heard a clunking sound. Adam was called away for a call and John took over. He said they would put a free unde coat on it and find out what the clunking was and fix it. I was very happy with that so i put $6700.00 down and financed the rest. Adam messaged me and said the clunking was the coil over the strut and they also had to replace the e brake for it to pass inspection (how do you sell a vehicle that won't pass inspection?). Also, they would have to replace the arm. I was glad all these things would be fixed. Adam kept in touch Thursday, Friday and Saturday. Then silence Monday, Tuesday Wednesdays. I finally called and asked what was going on? Bad news the part needed was on nationwide back order i couldnt get the rav 4. Adam said they would send it to auction and it would be destroyed and they were taking a loss. He then tried to sell me a 15,000 car not the make i wanted. I declined. Requested a refund. Not even 24hrs later i see they are selling the rav 4 now for $10999. I was furious. They blamed the parts department. I was told everytime i called for my refund that takes 7 to 10 days it was in the mail. Its September 9th and still no refund I called September 7th and John said the check was there, its been there. The lack of communication is embarrassing. The offered to sell me the rav4 at the same price but Adam had told me the other coil would probably have to be replaced and id probably have constant problems with it. Wow, really? Selling it it was an awesome deal and an excellent vehicle what changed What should of been a happy and exciting experience turned into a nightmare. Oh, when speaking to John on the 7th he said he would leave my check in the center console of a vehicle out front. Guess what? All the vehicles were locked. So this morning i have to drive 1/2 hr to hopefully get my refund What an absolute disaster this whole thing has been

It's Sunday after a snowstorm. It's 9:15 AM, still no one to open the store. Different employees…read moreevery week ,today no employee! Today is 12/19/21

I bought some wiper blades here the other night, clean nice friendly service and had a great…read moreselection! Advanced auto parts is exactly like this nation wide!

No not recommend rude Sylvester Stallone looking guy. Have had him test my battery twice and each…read moretime he's rude. Will not be going there for any thing unless it is dire.

Noone answers the phone and no store email address. I live a distance from town and cannot waste…read moretrips into town just for information I could get via email or telephone.

I contacted them to get a hitch put on my Rav-4. They were wonderful and accommodating on the…read morephone. In person, even better! The folks I interacted with were super-friendly and the cost was extremely fair. Highly recommend.

I ordered a set of U bolts. The order did not seem to go through. Within minutes i received a call…read moreindicating it had.-Great service.good pricing and i had the bolts within two days. Thanks : Dennis @ Geezer Brothers. ( The French pronounce it Gazay)

Austin at Vertigo saved my day! I was traveling and had blown a brake line and needed to make it…read moreback to NYC that day. I first took my car to a chain mechanic who took 2 hours to quote me over $1200 and said it would take the whole day. My mechanic in NJ said that was a rip off and to try and find another place. I called probably over 25 places and each place was either booked or said they couldn't fix a Mercedes brake line. Finally I called Vertigo (I was hesitant because the name didn't seem like an auto shop) but thankfully I did because Austin was not only super polite and knowledgeable; he was able to get me in immediately and have it fixed in no time for under $250! A fraction of what I was quoted at the other place! I'm so grateful to have found this place!!! Highly recommend!

AWFUL experience: I was recommended to Vertigo, they seemed like professionals but clearly not…read more Had a lift and tires put on my Jeep and dropped it off for a whole week. Apparently some retired CO that does auto body for them was responsible for the RIGHT side disaster install... Maybe he should just stick to Bondo and painting. Read below: 1) They installed sway bar end links incorrectly which caused a tear in my RIGHT front Axel CV boot. - Male Secretary behind counter said Jeep came in like that and they didn't want to take responsibility for the tear. Luckily I was able to get a one time goodwill repair at dealer. It was clearly obvious they caused it because the dealer re-installed the end link correctly so it didn't happen again. -The day I picked it up it was clunking in front end bec RIGHT strut was not installed correctly. A test drive before I picked up would have resolved this issue ?!? 2) Two days after initial pickup the RIGHT brake caliper fell off and locked up the rear wheel. Owner had to tow Jeep in the middle of the night to shop and fix next day 3) They broke RIGHT side ABS sensor which they somehow were honest about, I didn't have 4WD or ABS in the snow for two weeks, I had to follow up myself for that repair to get done. 4) Finally when I picked up for the last time I realized there was overspray on my windows from when they painted window trim. - Idiot secretary behind counter had the audacity to tell me its normal from outside diesel exhaust (Jeep is not diesel) and it was not from overspray !!!! - I guess he couldn't take the 10min to scrape it off with a razor blade after the hack job they performed and $3k I spent. 5) After all this they didn't even recommend initially or offer to despite all the ISSUES to do a wheel alignment as my brand new tires worn uneven at 50k miles and needed replacement, rotations were done every oil change... SAVE THE HEADACHE, GO ELSEWHERE.

I Waited a long time to write this as I was trying to give them a chance but now I am just fed up,…read moreMy new camper came with a ton of problems and most should have been caught in set up and walkthrough as a new camper owner I was expecting this and knowledgeable guides, The stable jack was bent the fridge door latch was improper because the frame was not set right and broke after it's the first use, the spare tire was the wrong one so when I had to use it I could not. Building of the unit I cannot blame them for and all work was under warranty but a lot of things should have been caught before pick up. The guy had no knowledge of the solar system and could not answer questions I had. I had to bring the unit back at least 6 times for warranty work which was done however they have a deep phony of returning calls or calling you back to update you or tell you work has been done, after trip #6 work was still not completed and the work that was was sloppy and messy caulking splattered on the child's finger painted it all over it or wiped the excess off wherever leaving smears of caulking all over, Still did not fix an issue that was written on the work order. I was never told the work was completed as I was promised I would get a call back In the six times I had service done all under warranty I never received the promised call back. My advice is to make sure and double check EVERYTHING was done correctly as it is hit or miss some things I had to get refixed as they were not done correctly or they did the cheapest simplest thing they could instead of taking the time to do it right the first time, IE straightening a bent jack screw instead of just replacing it, or fixing the frame instead of just replacing the handle that does not fix the issue. It just seems they do not pay attention to detail by not reading the full work order and miscommunication simple fixes if they just slow down. The staff is friendly enough they just need some training on what they sell and slow down, I get it is busy and staffing could be better but still no excuse. they can do better.

This is the second time we brought our 2020 Keystone Laredo in for a problem with the refrigerator…read more Since this was the second time for the identical problem, some investigation was needed to find the source of the problem. They did this, fixed the problem, and had it back to us in less that 2 weeks. They made sure it was covered under warranty and even showed us what was done. Outstanding service.

Wonderful people to work with. They diagnosed the problem with my truck, kept me updated and got…read moreeverything taken care of.

I stopped in on a Thursday late afternoon explained my problem and was surprised John said he would…read morework on it the next day. The brake system was really messed up, i came in with basically no brakes and multiple dash lights on. I brought the vehicle in which was messed up somewhere else, John never hesitated with helping me out. My vehicle is operating perfect. I am beyond thankful for there great service. I recommend them 100 percent