I love G & G and would never consider going to another shop for my auto needs. Brandon and Dan are…read moreexceptional. I've never had to wait more than a couple of days for an appointment, and I'm sure if it was an emergency, they'd find a way to fit me in. The staff is ridiculously friendly given how busy they are, and they always take the time to explain everything to me. I've been going there for over 20 years, and have never had one complaint. Thanks, G & G!

They always offer great service that you can trust which is huge given some of the jokers out there…read moreprice gouging or ripping off unknowing customers. G&G just does good work and they stand by every car they service.

Chris is undoubtedly the last honest mechanic in Plattsburgh. The shop owner is always courteous…read moreand extremely knowledgeable and has never taken advantage of myself or anyone that I know. I wouldnt hesitate to refer anyone to chris.

Parrottes' garage/auto repair is by far the best. You will not find anyone/any place more honest…read moreand accomodating. You never have to wonder if he did the job right or if he overcharged you. He's honest, explains things and charges accordingly. I would never question any work that he has done on my vehicle. I've been using Chris Parrotte's services for several years and highly recommend him.

I called this business to schedule an inspection on 12/22 after registering my car at the DMV after…read morewhich I had ten days to have my car inspected. I was given an appointment for 12/26 at 12:30. Upon arrival the person behind the counter told my husband that they couldn't inspect our vehicle because they didn't have any December inspection stickers. Not only did they not attempt to contact us to cancel our appointment, but the guy was completely unapologetic and stated that we must have scheduled online (which is untrue and should not make a difference as they could clearly see our appointment was for an inspection and did not call to cancel). I will never give this place my business again and encourage others to take this story into account before they do.

This was such a load of BS that I can hardly find the words to tell you how bad this experience…read morewas. I booked an appointment online. I received a confirmation for the time I and took a $$30 round-trip on the ferry to get to my appointment on time only to be told that they didn't have anything in their system. I was gonna have to wait 40 minutes even though there were three people in there all working on one brake. And, then I was told I would have to wait 40 minutes for the inspection and then have to sit there for an hour after the inspection, because that was "state law". Whoever owns this franchise ought to be ashamed of themselves. Monro ought to ask to have their name taken off the building. One star because I can't give none.

I contacted them to get a hitch put on my Rav-4. They were wonderful and accommodating on the…read morephone. In person, even better! The folks I interacted with were super-friendly and the cost was extremely fair. Highly recommend.

I ordered a set of U bolts. The order did not seem to go through. Within minutes i received a call…read moreindicating it had.-Great service.good pricing and i had the bolts within two days. Thanks : Dennis @ Geezer Brothers. ( The French pronounce it Gazay)

Staff was very nice and friendly. They either need to get…read morebetter trained staff or get their equipment calibrated: Brought my new vehicle there with less than 10k miles to get the original tires swapped out with some brand new snow tires. After about 5 minutes of driving I could tell something wasn't right with the balance of them. When I came in for a follow up appt. to have them check the balance, the lady told me that they would re-balance them but they doubt that would fix any problems and tried to get me to schedule yet another visit so that a mechanic could diagnose what else was wrong with the vehicle for 2-3 hrs. There was nothing wrong with my vehicle... When they re-balanced the tires I asked what they found and they responded that they didn't even check the existing balance. They just blindly stripped all the weights and balanced them again. This time the vehicle drove even worse than the first time. When I brought the vehicle to another shop and explained the issue they threw the existing wheels w/ weights on their balancer and laughed. The guys at Warren tire didn't even get it close. Once the balance was corrected by the second shop the vehicle drove great. The other funny part of my experience was when I dropped the vehicle off for the follow-up visit, they told me that it would be atleast a few hours until they could get to it. This didn't bother me at all except for the fact that 4 of their techs were standing around behind the service desk chatting with each other and not getting any work done for the entire 20 minutes I was there dropping the vehicle off. I was appreciative that Warren Tire was able to get me in for my tire change quicker than any other shop around was, but if I knew it wasn't going to be done right the first time and would require 2 more shop visits I would have just waited a few more weeks.

Ive had good experiences here, but i have had bad ones as well. Most recently it was over an…read moreinspection. Failed for a crack in the headlight. still functional, still worked and definitely one of those things you ignore , let slide, use your judgement. Ive had my vehicle inspected 3 times since, same headlight. Maybe the tech is a bitter person who doesn't like his job, maybe hes under pressure to make things happen. whatever the case is, I wont return. this had me driving around for a week with no sticker. its a shame, its so close by. and like I said I have has some good experiences. they stay busy. but they are also costly. I like my mechanic now; independent business owner/operator who I trust. same person every time and nobody to answer to. I take it in and it wont pass, he isnt going to take the sticker off and put me in a bad spot. Bigger garages, its mostly always bad experience. bigger place, and yet still cant get in. so I say if you cant trust them, cant get in, and they cost more, why the hell go there?

My husband brought my 2023 RAV 4 in for a oil change. It was my last "free" one before my 2 year…read morefree maintence was up. They were done in 25 minutes. The service technician that did the service filled out the paperwork stating that the checked all of the filters and rotated my tires. My husband brought my car home and put it on his lift because he is a mechanic with 40+ years experience. He did this due to how quick the dealership was done. My husband discovered that they did not do what the service tech said he did due to there were no fingerprints in the dirt to show it was disturbed. My husband called and talked to the service manager who a free oil change for the next time but we refused because we cant trust them to do it right.

I have had three bad experiences with the service department, I can no longer be silent…read more Trip 1- Took kids RAV 4 hybrid for an intermittent check engine light. Could not find an issue but re-imaged (updated) computer and charged me $200 Trip 2- Scheduled lube oil and filter for a 20,000 mile service on wifes car... 2.5 hrs in service department for a lube oil and filter while I waited there. This was a SCHEDULED appointment, not a drive-in. Seems a bit excessive Trip 3- Car had a check engine light and a traction control off light come on. Service Dept. advised us NOT to drive car. Della couldnt get it in for a week to have it looked at. Took it in, mechanic found evap code, problem was a loose gas cap. Charged me $80.00! Probably would not have nearly the issue with the $80 charge, had I not been made to wait a week to find out how minor the issue was. I do understand that we had a mechanic tied up for a period diagnosing the issue. This is not the type of customer service that we are accustomed to from this dealership. I have owned Toyotas almost exclusively for 30 plus years. These experiences have me questioning whether that will continue into the future.

I have the very good fortune (as the result of extensive research) to have "found" European…read moreAutohaus. Kent, the owner, is extremely honest and fair when it comes to any repair recommendations & required preventative maintenance, with regards to my Mini Cooper. My areas of expertise do not pertain to automobiles. I need to be able to rely on knowledgeable people ~ whom I trust; which I can comfortably do so, at EAh. The feeling I get when I leave the shop is utter satisfaction; knowing that the 'job' has been well done and that my safety is taken care of. I never worry that my car will breakdown or that it won't start. That feeling has tremendous value Thank you Kent for providing such a fantastic service to the community

these people are not interested in costumer satisfaction and/or quality work…read more They couldn't figure how to do the job they were hired to do and also told me they would do. this was supposed to take an hour and 8 hours later they finally tell me that it won't be done until next week because they aren't open Fridays?? horrible experience. would not recommend.