After I returned home from getting an oil change I glanced at my receipt. It indicated that they…read moreuse 5 quarts of oil. I know for a fact that my oil capacity is 6.5 quarts. I figured they just put the wrong amount on the receipt but I decided to check my oil to be safe. And guess what? It was about a quarter and a half low. Not impressed at all.

Really amazing service - talked to me about options for oil, ended up going with a lesser price and…read moredidn't feel pressured at all. And then when I drove away I realized they equalized the pressure in my tires, too!

Great job guys Very professional…read more Also they were very quick I was in and out but it also seemed like they covered a lot of info about my car in the 20min I was there

Performed a motor oil and filter change. Dangerously overfilled oil. The next day, I checked oil…read morelevel with a cold engine. Dipstick had oil 2" above the maximum line. Filed a complaint and manager contacted me. Never offered a solution. My home was " too far away to send someone out" to remedy. Manager stated " it was a new employee that I guess I'll need to retrain" . I placed the car on ramps and found that the oil hadn't been changed. Brought it to another auto shop and they confirmed oil grossly over filled, oil not changed and wrong oil filter used. Can you pronounce FRAUD. A TRUE oil change was performed by the legitimate auto service center.

Very friendly owner who really does appreciate his customers! He even took the time to help me…read morewith a "strange noise" coming from the car! Thank you!!!

tl;dr: Had an incredible experience at Warren. The employees -- Jen and Mike, in particular -- went…read moreabove and beyond to get me an my family on our way after we had a shredded tire while on a road trip from Montreal. Despite the blowout happening on a Friday night, we were on our way first thing Saturday. Couldn't not recommend more highly. Longer: On a recent Friday nigh while coming back from a days-long road trip, I got a flat tire about an hour north of Plattsburgh. Unfortunately, my car doesn't have a spare and uses a "boutique" tire, as it was later explained to me. As I started Googling and calling nearby tire dealers, I was told that no one would have my tire and that anyway, it was Friday and I'd have a better shot of getting service on Monday. Then I reached Warren. The service center patched me through to an incredibly informed employee named Jen, who there was a shot that they had my tire but that Warren was closed and she was already on her drive home. She had an idea about how she might be able to find out and told me to call back in 10. When I called back, I found out that another employee had returned to the shop, looked through their inventory -- after hours!! -- and found that they miraculously had my unusual tire (this was for a Volvo SUV -- why they went with non-standard tires and no spare is a mystery). I had my car towed for an hour to Plattsburgh, dropped off my key in Warren's night drop and found a hotel. The next morning at 7:45 I got a call from Jen who said they had our car, they did, indeed, have our tire and that the new tire would be in place by 9 a.m. This was on a Saturday morning and Jen had called *before the shop had even opened.* At 9, my family and I showed up, the car was 100% ready, we paid and were on our way by 9:15. Truly world class service; I was lucky to have stumble on Warren and would recommend them to anyone. Wish they'd come to my town and teach service here...

Staff was very nice and friendly. They either need to get…read morebetter trained staff or get their equipment calibrated: Brought my new vehicle there with less than 10k miles to get the original tires swapped out with some brand new snow tires. After about 5 minutes of driving I could tell something wasn't right with the balance of them. When I came in for a follow up appt. to have them check the balance, the lady told me that they would re-balance them but they doubt that would fix any problems and tried to get me to schedule yet another visit so that a mechanic could diagnose what else was wrong with the vehicle for 2-3 hrs. There was nothing wrong with my vehicle... When they re-balanced the tires I asked what they found and they responded that they didn't even check the existing balance. They just blindly stripped all the weights and balanced them again. This time the vehicle drove even worse than the first time. When I brought the vehicle to another shop and explained the issue they threw the existing wheels w/ weights on their balancer and laughed. The guys at Warren tire didn't even get it close. Once the balance was corrected by the second shop the vehicle drove great. The other funny part of my experience was when I dropped the vehicle off for the follow-up visit, they told me that it would be atleast a few hours until they could get to it. This didn't bother me at all except for the fact that 4 of their techs were standing around behind the service desk chatting with each other and not getting any work done for the entire 20 minutes I was there dropping the vehicle off. I was appreciative that Warren Tire was able to get me in for my tire change quicker than any other shop around was, but if I knew it wasn't going to be done right the first time and would require 2 more shop visits I would have just waited a few more weeks.

My wife and I have only been to this place for tires and oil changes, etc. so we can't speak to the…read morequality of the other services they offer, but I must say they have been absolutely exemplary in their customer service and quality workmanship so far every single time we've used them. Also, they always manage to get us in with only a one or a two day wait, far better than the other service shops around the Plattsburgh area that will typically make us wait two weeks for a visit, which is a big problem if your car won't run and you need it to get to work on Wednesday! This place gets my highest recommendation. They are friendly and responsive and seem to take pride in the work they do. Unfortunately, that is getting to be a rare thing these days!

I love G & G and would never consider going to another shop for my auto needs. Brandon and Dan are…read moreexceptional. I've never had to wait more than a couple of days for an appointment, and I'm sure if it was an emergency, they'd find a way to fit me in. The staff is ridiculously friendly given how busy they are, and they always take the time to explain everything to me. I've been going there for over 20 years, and have never had one complaint. Thanks, G & G!

Highly recommend! Our brake lights were out and they were…read moreable to see us right away, fixed it quickly, price was very affordable. Everyone was super friendly and professional, waiting room is comfortable and clean. Great experience all around!

Wonderful people to work with. They diagnosed the problem with my truck, kept me updated and got…read moreeverything taken care of.

I had a 1500.00 quote for a new replacrment alternator recently and decided to call every local…read moreshop for other options. When I called Dubreys not only was the guy that answered super friendly and accommodating but gave me a quote to have my current one repaired for a grand less. No other shops gave me this option. Turns out I paid less than 300.00 and having no issues and not only that they somehow found my passport I've been looking for and left it in my glove box. I am blown away. Highly recommend.

I went for a front end break job, and then I was told that I also needed 2 tie rods and that…read morethey're only sold in pairs (that's a lie), I was billed $400.00 for the tie rods, the break job was a separate price. I should have done my homework before authorizing the tie rods replacement (they're only about $30 each! the outer ones!) but I thought they were trust worthy, I guess not. Another day my car broke down and the police called them to tow mi car, the policeman was nice enough to give me a ride home. When I went to pick up my car guess what? it was Dubrey's the ones that towed my car to their shop and they charged me $465.00 because they claim they had to use a flatbed instead of a regular tow truck. They are a total rip off and their gas prices are always the highest in town! NEVER AGAIN! Buyer be ware! Dubrey's in out to get you! Dave.

Better handled then my first car that I bought there I was in and out within an hour and a new car…read moreRiley was a really good salesperson

Terrible service department, they will not answer any calls and lack communication when your car is…read morein.

I brought my Kona EV up to have 75K mile service done. Although they don't service many EVs in…read morethis part of the state, they didn't have any problem understanding my car's needs. As it happened, I needed a sway bar, which can be expensive. They didn't have one in stock, but they were able to procure one and install it if I was willing to wait (which I was.) My car is as good as new. The whole thing -- 75,000 mile service and the sway bar -- ran me $300, which I consider a bargain.

Poor Management! We liked the salesman, Logan, and appreciated his time and laid-back approach. We…read moretest drove the vehicle, discussed trade-in values and financing. The estimated monthly payment was below the budget we had requested, so we left feeling confident moving forward. The next day, we decided we were ready to buy. Based on our conversations with Logan, we planned to put $12,500 down, with approximately $7,600 coming from the equity in our Honda CR-V. During our discussions, Logan stated over the phone that we would need to bring a $4,900 cashier's check. When we returned to sign the paperwork, everything was different. Before we were ever shown the APR or monthly payment we had requested in advance, we were already discussing warranty options with numbers that didn't seem to match what we had previously agreed upon. When we questioned the discrepancy and asked for Logan, the manager, came in but couldn't clearly explain where the misunderstanding had occurred. Instead, he produced a document comparing the $12,500 down payment we had discussed with a $4,900 figure, as though they were the same thing. We had never discussed a $4,900 down payment until we were ready to go all in. It then became obvious that somewhere along the way, the difference between our total down payment and our out-of-pocket contribution had been confused. We fully acknowledge that we could have caught the mistake sooner by double-checking the math ourselves. However, this misunderstanding happened over multiple conversations, and no one at the dealership caught it either. As customers, we relied on the figures being presented to us properly. What happened next was the most disappointing part. Instead of calmly walking through the numbers, the manager told us, "If you can't do the math, you need to leave," and walked out of the room to "cool down." Thinking we couldn't hear him say "I'm not selling you that car today". This all happened in front of our one-year-old child. Mistakes happen, and we understand that. What we can't overlook is how the situation was handled. A respectful explanation and a willingness to work through the misunderstanding would have gone a long way. Instead, we left feeling embarrassed, confused, and wondering how a simple math misunderstanding escalated into such an unprofessional interaction. Definitely go with a different dealership or at least a more experienced salesman so this doesn't happen to you!

I've been to this location multiple times with multiple vehicles mostly for alignments. I've never…read morehad a problem with any work done here. The staff is always friendly and knowledgeable. If I had any complaints, it would be about the smell. The entire showroom is full of tires floor to ceiling. Obviously there's a strong rubber smell. It doesn't bother me but some may not like it.

RIP OFF, brand new tires put on with hazard warranty, what sucks. have nothing but problem with…read moretire loosing air. they reseal every time and charge me. never buy there again, they all suck