Staff was very nice and friendly. They either need to get…read morebetter trained staff or get their equipment calibrated: Brought my new vehicle there with less than 10k miles to get the original tires swapped out with some brand new snow tires. After about 5 minutes of driving I could tell something wasn't right with the balance of them. When I came in for a follow up appt. to have them check the balance, the lady told me that they would re-balance them but they doubt that would fix any problems and tried to get me to schedule yet another visit so that a mechanic could diagnose what else was wrong with the vehicle for 2-3 hrs. There was nothing wrong with my vehicle... When they re-balanced the tires I asked what they found and they responded that they didn't even check the existing balance. They just blindly stripped all the weights and balanced them again. This time the vehicle drove even worse than the first time. When I brought the vehicle to another shop and explained the issue they threw the existing wheels w/ weights on their balancer and laughed. The guys at Warren tire didn't even get it close. Once the balance was corrected by the second shop the vehicle drove great. The other funny part of my experience was when I dropped the vehicle off for the follow-up visit, they told me that it would be atleast a few hours until they could get to it. This didn't bother me at all except for the fact that 4 of their techs were standing around behind the service desk chatting with each other and not getting any work done for the entire 20 minutes I was there dropping the vehicle off. I was appreciative that Warren Tire was able to get me in for my tire change quicker than any other shop around was, but if I knew it wasn't going to be done right the first time and would require 2 more shop visits I would have just waited a few more weeks.

Ive had good experiences here, but i have had bad ones as well. Most recently it was over an…read moreinspection. Failed for a crack in the headlight. still functional, still worked and definitely one of those things you ignore , let slide, use your judgement. Ive had my vehicle inspected 3 times since, same headlight. Maybe the tech is a bitter person who doesn't like his job, maybe hes under pressure to make things happen. whatever the case is, I wont return. this had me driving around for a week with no sticker. its a shame, its so close by. and like I said I have has some good experiences. they stay busy. but they are also costly. I like my mechanic now; independent business owner/operator who I trust. same person every time and nobody to answer to. I take it in and it wont pass, he isnt going to take the sticker off and put me in a bad spot. Bigger garages, its mostly always bad experience. bigger place, and yet still cant get in. so I say if you cant trust them, cant get in, and they cost more, why the hell go there?

Wonderful people to work with. They diagnosed the problem with my truck, kept me updated and got…read moreeverything taken care of.

I stopped in on a Thursday late afternoon explained my problem and was surprised John said he would…read morework on it the next day. The brake system was really messed up, i came in with basically no brakes and multiple dash lights on. I brought the vehicle in which was messed up somewhere else, John never hesitated with helping me out. My vehicle is operating perfect. I am beyond thankful for there great service. I recommend them 100 percent

brought new tires for my sons car, two days later he told me that the car was shaking in the middle…read moreof the car. drop off nearest Toyota dealer because I thought it might be a CV joint. Dealer said the wheels were shaking because Sam's never balanced the tires correctly. spoke to no help there either stay away. The is a shipwreck and so management at Sam's

Special ordered a cake picked up day before event. The photo on the cake was wrinkled and you…read morecould see a tear in the picture as well. Too late to return, but I'm embarrassed to bring it in, no choice now Costly it should have been redone. Lack of detail, pride and just respect for the order. I guess the cake- advertisement- will speak for itself

I called this business to schedule an inspection on 12/22 after registering my car at the DMV after…read morewhich I had ten days to have my car inspected. I was given an appointment for 12/26 at 12:30. Upon arrival the person behind the counter told my husband that they couldn't inspect our vehicle because they didn't have any December inspection stickers. Not only did they not attempt to contact us to cancel our appointment, but the guy was completely unapologetic and stated that we must have scheduled online (which is untrue and should not make a difference as they could clearly see our appointment was for an inspection and did not call to cancel). I will never give this place my business again and encourage others to take this story into account before they do.

This was such a load of BS that I can hardly find the words to tell you how bad this experience…read morewas. I booked an appointment online. I received a confirmation for the time I and took a $$30 round-trip on the ferry to get to my appointment on time only to be told that they didn't have anything in their system. I was gonna have to wait 40 minutes even though there were three people in there all working on one brake. And, then I was told I would have to wait 40 minutes for the inspection and then have to sit there for an hour after the inspection, because that was "state law". Whoever owns this franchise ought to be ashamed of themselves. Monro ought to ask to have their name taken off the building. One star because I can't give none.

I had a 1500.00 quote for a new replacrment alternator recently and decided to call every local…read moreshop for other options. When I called Dubreys not only was the guy that answered super friendly and accommodating but gave me a quote to have my current one repaired for a grand less. No other shops gave me this option. Turns out I paid less than 300.00 and having no issues and not only that they somehow found my passport I've been looking for and left it in my glove box. I am blown away. Highly recommend.

well, I've read the previous reviews however, our experience was complete different. I haven't…read morelived in Plattsburgh for years but was helping an elderly friend who needed to get her vehicle to the dealership. Although the charge seemed high while comparing we found Dupery's to be in line with the others. Cameron was dispatched to pick up the car and as I requested called to let me know he was on the way so I could give my friend a heads up. Being elderly she is cautious about who she allows in her place which is understandable these days. anyway I was on the phone with her when he arrive. she said he was very polite and even assisted her in getting down the steps and held his arm out to make sure she didn't fall. he got the car started and loaded. Before he left he made sure she was good. He called me once the car was at the dealership. it is very nice to find people who genuinely care about the customer. Thanks again Cameron for making her feel comfortable about your visit!