Will Koen did a fantastic job on a problem area in our kitchen under a new window sill. although it…read morewas a small job, he responded to our call quickly and was able to help us the same day we called. He managed to repair, grout, caulk and tile an open space below the sill and the top row of tiles. A very dedious job. Thank you for the great job. L. Lauterbach

Had to reschedule at the last minute and Will was very understanding…read more Just note that he does not work around other contractors. So if you are doing a renovation, keep this in mind. He does do quality work and doesn't cut corners. Pricey though.

Now did a great job. Highly recommended. Came over and project went smoothly and quickly.read more

Our install was not the best experience due to the distributor cancelling our order for some…read morereason. We picked out our flooring two months in advance, and Abraham said that the distributor must have assumed that it was canceled because the install was not until two months later. I did not hear from them in the weeks leading up to our install so I called a week in advance to see if we were still good to go and they assured that everything was still set for the date we picked. Anyways, my husband had taken the week off of work and they only had enough engineered hardwood flooring to do one room. They went ahead and did the carpet in the bedrooms by Friday of that week. They didnt start on the rest of the house until the following Monday. So we had to takeoff work again, Monday, Tuesday, and Wednesday. The workers showed up on time on Monday to rip up the flooring. They didn't show up until noon on Tuesday to install the new flooring so they were still working up until 8 o'clock that night and were still not finished by that evening so they had to come back out Wednesday morning to finish. Needless to say this drug on for almost 2 weeks with our house being turned upside down, not being able to get to our stuff or Cook in our kitchen. I requested that Abraham hire a cleaning service to clean our house because we both had to go back to work and didn't have time to put it back together until the following weekend. He agreed and he did send someone out the next day and they did an impeccable job cleaning the house and getting rid of the dust. I will say had the distributor not canceled our order, we probably would've had a better experience and it would've been done in a timely manner. I think that it's a reputable place and they're honest people. They could work on their communication skills a little better. Would I recommend them again yes because overall the work was good and they did try to make it right after the mistake happened.

Stopped in to pick up some tile for shower and bathroom floor. After walking around for few min i…read morestopped young man to help me. I'm sorry to say but I cant remember his name. anyway this kid was perfect, because I was totally lost in this store. If you have ever walked around it daunting to say the least. And if your color blind like me putting color together is a nightmare. My wife was out of town and I wanted to make this shower done and over with before she returned, so time was of the essence. This kid was Johnny on the spot, in less than hour we had all the shower wall tile, shower pan, floor tile,grout chosen and ready to pay. I had been told stay away from this place because you had to pick everything and then load on dolly then load up on your truck. Well Not with this kid. Anyway this was a great experience and if I can find this kids number I will come back and put it in. Give this kid raise! Thanks for your help George Martin Dallas Bath and Glass 972 824 1100 I returned to the store today, the young man that was fantastic was Chris! sure hope you pull this man aside and put him in MGT training.

Damaged shipment was going to take 30 days to resolve and I didn't have 30 days. Manager just…read more came back and took care of the problems I was having which I really appreciate

The day of the install the lead man explained their process to me and expected end time…read more Everything was great and just the way I wanted. My family moved the furniture prior for a seamless install. My only complaint was the amount of waste of material.

I just ordered wood flooring that I would pick up. When I went to pick up, the fork lift driver…read morewould not try any suggestions to load over my trailer which has low sides. He dropped the load and left to go back in the store telling myself and the manager that he didn't get paid enough to help hand load on the trailer. The manager was very kind and help load the flooring on my trailer even though I had told her that she didn't have to help. you get two stars for the fork lift drivers attitude. Fork lift driver attitude is not exceptional service. I have had metal roofing and siding loaded on the same trailer by using straps under the material. Then straps can be removed after the material is on the trailer. LL needs to think about using this method.

Noel and his people did a fantastic job on our granite counter tops. Work was done in a timely…read moremanner and professionally. I am extremely happy with my counter tops. I will be calling The Tile Gallery to redo our bathroom and any other upgrades I am thinking of in our house. Martha T.

I hired the Tile Gallery to do a remodel on my kitchen and bathroom and floors throughout my condo…read more This was in 2019 and less than six years later, I was finally able to have it done right by another company.. Within months after the kitchen was done, doors started falling off the cabinets. They had installed some decent quality cabinets in my bathroom, but Noel said he's no longer working with that subcontractor and there would be a different one doing my kitchen cabinets and they would do a lot better. That was NOT the case. The cabinets they installed were at the quality you would see in a $500 a month apartment not a $300,000 condo. . I've never been so embarrassed about my home. You see the cabinets as soon as you walk in the door and they were a total eyesore . Additionally the tile work they did in the bathroom is starting to crack. I made Noel aware of it he said he would get back with me and never did. The "luxury" vinyl wood planks he installed throughout my condo are already starting to discolor and will soon need to be replaced. They also performed electrical work which was clearly not done correctly and in violation of city code. I had to hire another electrician because what they did was unsafe. I'd be surprised if the guy who did the work actually had a license. I regret reaching out to the tile gallery to do the work in my condo. Enjoy the money now, Noel. You know you didn't earn it and you know karma is coming for you.

Wow! These guys are the real deal and impressed me with their professionalism and quality of work…read more It always feels like a gamble when you're hiring a contractor...but I am so glad I listened to the reviews here, John and his crew were outstanding! We had some projects around the house we haven't been able to find anyone for. John came over to give us an estimate and we were so lucky to be scheduled for the next day. Everything was done promptly and it was affordable. I'll definitely call them again for future projects. Thanks John, Wesley and Larry!

I ordered John's Handyman service online. A few emails and texts were all it took to schedule, and…read morehis crew showed up on time, 10 minutes early. Being an Army veteran, I can appreciate the promptness. They removed my old bi-fold doors, along with the hardware, and moved the mounting hardware out an inch so that the new bi-fold doors would clear the dryer and close properly. I am delighted with the work and will order their service again.

Renaissance Tile in Dallas is such a gem in the Design District. As a homeowner it is disturbingly…read moredifficult to go into any of the showrooms and be warmly greeted by consultants much less actually given the time to discuss what you are needing help with on a project. Upon walking into this beautifully spacious showroom we were welcomed with a sweet smile and offered a drink and before we knew it we were beginning to design all the bathrooms for our ranch. We were lucky enough to have Rachel Thomas as our consultant and she has guided us through each phase of our selections with ease and comfort. She has more knowledge and understanding of not only of the product she is showing - but also the prep work, application, and care of it all than anyone I have worked with over the years building various homes. So much so, she will be begin working on our newest home in Florida soon. Highly recommend this tile and bath showroom. I am sure the other consultants are wonderful to work with as well if Rachel is unavailable.

From the owner: Each Renaissance Tile & Bath showroom is a working design studio; a gallery-style space with its…read moreunique mix of products purposefully positioned to allow unbridled exploration. Fixtures, tile, stone and bath selections are presented in a holistic manner, designed to stimulate imagination and transition a vision from conceptual to tangible. Exposed vistas inspire. Workstations invite. This is where barriers are demolished and creativity is alive.

Office has been without doors and just the open concept and we talked about adding some doors to…read moreadd some sound suppression when trying to work or play in the room. Got with Scott and his team and they came out and gave some recommendations and listened to what our vision was and told us how we could get there. Had a great experience from start to finish as the whole team from the top to the workers who transformed the open concept to a very nice looking entry way to the office in just 4 days. They also patched two holes we had in the wall from a prior water leak that we did not realize that plumbers will tear your wall up but not fix it. We were not aware of this before hand and would have gone to them as they do everything and left our plumbers out as it would have cost the same price in the end. Over all the doors were installed and matched to bedroom frame out with the arches and the paint on all the walls matched to where you cannot tell what is the old paint and what is the new. Great company and fair pricing with quality work.

We had a hot water heater issue that ended up causing our house to flood. Scott and his team were…read moreout within an hour after I called. Their level of communication was great and kept us updated throughout all steps of the mitigation and repair process. The handled everything on the insurance-side, as well. All repairs were done to our liking. Scott and his team know what they're doing.