Came to Immunize for my flu shot, they helped me in office real quick and was able to go in and out…read morewith no wait. Nurse monze had a light touch and I couldn't even feel anything which was awesome!!! Will be going back for my shots here :)

This is my first time writing a yelp review so I want to say a few kind things before I explain how…read moreupset I am about the service I received. I came to this clinic around 3pm on a Friday it was pretty busy. My son does not have insurance and they thankfully accepted us with a $20 fee for all his shots which I am so thankful for! Most of the nurses were very nice and helpful to the people they were caring for; some of which helped assist me even though they were assisting others. My issue is not entirely with the clinic but the woman, Eileen, who cared for my son although I would NOT call it caring at all. (1) Eileen did not seem to be competent or confident in what she was doing. When I would ask her questions she had to ask others employees to answer for us. Even while sitting down doing paperwork she kept asking the woman next to her for help while they were already trying to assist another client! (2) She told us to go to a room which was already occupied! we had to stand around until we were directed by another staff member where to go. (3) When she came in, there was no type of briefing for my child; she didn't explain to any of us what shots he was getting. There was no conversation with my child to let him understand what was happening or what she will be performing, she just stabbed him in the arm with the needle! As a parent this is very unusual in my experience, when there is an invasive and painful procedure being done you usually want to let the child have some kind of understanding of who you are, what your doing, and what to expect. You know, as a stranger invading their personal space? (4) He was crying of course which is expected and since he was getting 5 SHOTS, he was over it by the 2nd one and began to fight and squirm. My mother and I were trying everything to make him stay still and calm him down but she impatiently gave him a shot WHILE HE WAS MOVING. (5) By the last shot she had asked another staff member to step in and help. They did the shot quick and efficient which made me realize how slow our nurse was taking! She left the room almost immediately. There was no comforting from her at all. (6) We asked about aftercare or what to do if my son gets sick. She shrugged her shoulders and told us he shouldn't get sick??? Another staff member had to step in and tell us what we needed to know for aftercare. DO NOT GIVE HIM ASPIRIN for example. (7) To put the cherry on top of it all she didn't even give me back my immunization card after everything was over or even fill it out!! Thankfully there was still staff who stayed after hours to give it back to me. They must have checked to see if she recorded what shots my son got and signed it off for her. For all the parents that are taking there kids here her name was Eileen. I will be taking my son to another clinic and will NOT be returning. Mahalo to the competent staff that stepped in for Eileen! Clearly she was in training but lacks empathy and consideration which can't be taught.

Amazing staff!!! RN by the name is Teresa is an asset to Highlands she is so professional…read moreunderstanding and so friendly! RN by the name Leo so understanding in my husbands time of need. Occupational therapist Mario, Eric Physical therapy and Ivonne speech therapy. Dr Shahabi And Adriana case manager. Can't say how much I appreciate the care the staff gave to my husband. So highly recommend this facility. Level of service is a 10!

Highlands was the death of my poor mom. She had just been diagnosed with multiple myeloma, a blood…read morecancer. And so umc sent her to highlands. She was there one night and the next day when we went to see her she was balling her eyes out because the CNA and nurse were called by my mom, and for over 45 minutes no one came in to help her use the restroom. Unfortunately my mom had to go so bad and had no strength in her legs to take herself to the restroom and had to go in the bed. 45 minutes is ridiculous. And not okay. What if it was something more severe than going restroom? Well sure enough it was a daily thing for my mom to get her pain medication NEVER on time. And the cancer she had was very painful on her bones. She would cry and shake because the pain was so bad and the nurses would always come late. Then they would walk in like as if nothing is wrong. Me and my family would advocate for my mom and we would call the nurses 15-30 minutes prior to her pain meds being due and they'd say "okay we will bring them right now" and they would STILL be late. But this is not the worst part of Highlands and their staff and especially Dr. Rao.... My mom was sentenced to two weeks there. But everyday we saw my mom getting sicker and she would hallucinate and fall asleep mid conversation. And we would ask the nurses and doctor why but they never cared to get to the bottom of it. The doctor would just come in for a minute or sometimes two and never do ANYTHING to help my mom with her pain, her hallucinations, her weakness and much less her cancer. We understand that Dr Rao was not an oncologist but he could've ordered blood tests to see why my mom was hallucinating and feeling weak and not being able to stay awake. But he never did and sure enough the day my mom was to be discharged they took a lab, (probably cause they had to in order to discharge her) and they got the results that my mom had EXTREMELY high levels of ammonia in her blood and also EXTREMELY high levels of calcium in her blood. THE WHOLE TIME!! And this was the cause to all of our concerns and should have been managed! But no one ever did ANYTHING prior, they just nodded their head when we told them out concerns, and did nothing! So the day they found out they told us "oh okay yeah your mom has high ammonia and calcium we need to send her to the the ER" real nonchalantly like if they didn't just mess up big time and waste my moms precious time and damage her kidney and liver due to their lack of care and attention. Those two weeks did nothing for my mom they just made her worse. The doctor and nurses did not care. Ans that was so apparent but they assured us she in good care. Also their visitation policy also is absolutely horrible. Do not take your loved one here. I truly hate Highlands "hospital".... This place only cares about money and not the care of their patient by no means.

Brought my dad by here years ago and they provided top notch service to take care of his health…read more Wasn't feeling great myself the other day and had a very similar experience with top service and treatment.

These Urgent Care facilities are great and springing up all over. But this is my favorite and…read morealways the first one I go to. I never have much of a wait here and the folks are terrific.

I walked in for a bad sore throat and ended up getting checked for a couple of other symptoms while…read moreI was there. The visit was pretty straightforward, and I liked that the staff kept things moving without making the clinic feel hectic.

The whole staff here is great! I have had to come here a few times with my sick kiddo, the care…read morehere has always been wonderful. They are fast and efficient! I would recommend this clinic 100%