Came to Immunize for my flu shot, they helped me in office real quick and was able to go in and out…read morewith no wait. Nurse monze had a light touch and I couldn't even feel anything which was awesome!!! Will be going back for my shots here :)

This is my first time writing a yelp review so I want to say a few kind things before I explain how…read moreupset I am about the service I received. I came to this clinic around 3pm on a Friday it was pretty busy. My son does not have insurance and they thankfully accepted us with a $20 fee for all his shots which I am so thankful for! Most of the nurses were very nice and helpful to the people they were caring for; some of which helped assist me even though they were assisting others. My issue is not entirely with the clinic but the woman, Eileen, who cared for my son although I would NOT call it caring at all. (1) Eileen did not seem to be competent or confident in what she was doing. When I would ask her questions she had to ask others employees to answer for us. Even while sitting down doing paperwork she kept asking the woman next to her for help while they were already trying to assist another client! (2) She told us to go to a room which was already occupied! we had to stand around until we were directed by another staff member where to go. (3) When she came in, there was no type of briefing for my child; she didn't explain to any of us what shots he was getting. There was no conversation with my child to let him understand what was happening or what she will be performing, she just stabbed him in the arm with the needle! As a parent this is very unusual in my experience, when there is an invasive and painful procedure being done you usually want to let the child have some kind of understanding of who you are, what your doing, and what to expect. You know, as a stranger invading their personal space? (4) He was crying of course which is expected and since he was getting 5 SHOTS, he was over it by the 2nd one and began to fight and squirm. My mother and I were trying everything to make him stay still and calm him down but she impatiently gave him a shot WHILE HE WAS MOVING. (5) By the last shot she had asked another staff member to step in and help. They did the shot quick and efficient which made me realize how slow our nurse was taking! She left the room almost immediately. There was no comforting from her at all. (6) We asked about aftercare or what to do if my son gets sick. She shrugged her shoulders and told us he shouldn't get sick??? Another staff member had to step in and tell us what we needed to know for aftercare. DO NOT GIVE HIM ASPIRIN for example. (7) To put the cherry on top of it all she didn't even give me back my immunization card after everything was over or even fill it out!! Thankfully there was still staff who stayed after hours to give it back to me. They must have checked to see if she recorded what shots my son got and signed it off for her. For all the parents that are taking there kids here her name was Eileen. I will be taking my son to another clinic and will NOT be returning. Mahalo to the competent staff that stepped in for Eileen! Clearly she was in training but lacks empathy and consideration which can't be taught.

I walked in for a bad sore throat and ended up getting checked for a couple of other symptoms while…read moreI was there. The visit was pretty straightforward, and I liked that the staff kept things moving without making the clinic feel hectic.

The whole staff here is great! I have had to come here a few times with my sick kiddo, the care…read morehere has always been wonderful. They are fast and efficient! I would recommend this clinic 100%

Brought my dad by here years ago and they provided top notch service to take care of his health…read more Wasn't feeling great myself the other day and had a very similar experience with top service and treatment.

These Urgent Care facilities are great and springing up all over. But this is my favorite and…read morealways the first one I go to. I never have much of a wait here and the folks are terrific.

The office experience was great and the staff was very helpful. The only drawback was checking in…read moreonline took a while to get the authorization code so we filled in the paper forms.

This clinic blew me away with its charm, compassion and service. I was in town briefly for my…read moreGrandfathers funeral & I accompanied my Grandmother to an appointment she set up that same morning for exceptional pain (probably brought on by stress due to her husbands death) First, the clinic is very clean, they offer coffee & offer snack to the patients by taking a little snack cart around. These people are on a first name patients with their patients & not just the Doctors, the entire staff! Once we got in to her exam room, the Medical Assistant, Jesse was taking her vitals & I told him that my Grandfather passed away & if there was anything he could do to get us through the appointment fast, it would be greatly appreciated because his services were in just a few hours. This staff sprung in to action! Jeff Taylor, the Nurse Practitioner who she was assigned to came in to the exam room, looked straight in to her eyes and sincerely apologized for her loss. He addressed her pain and distress in a professional and compassionate manor & we were on our way in no time. On the way out, she was hugged and greeted by this wonderful staff. I live in Los Angeles and can't be with my Grandmother but I'm so grateful for this caring staff & feel relieved that they care for her so well. It eases my mind like you wouldn't believe. Thank you, I know she is in good hands with you!

First off. Making online appt waste of time. Required to fill out numerous forms, send pics of…read moreID/insurance. But once arrive for appt have to rescan all of that. Not efficient. Secondly. Taken in about 4:10 pm and the patient care shown by the staff is top notch. More clinics can learn from here. All diagnostics efficiently run and awesome response from staff

We went i. Around 3 p.m.on a Thursday. We went there bc my husband fell and they have a xray so we…read morewent there. There were three patients in total. We waited at the glass cou ter for almost ten minutes it seemed like no one was there. Finally a woman tells us she will be right with us. An hour and 20 minutes later we are called to go in. They take your weight, blood pressure and she cleaned up his wounds. We waited for the physicians assistant who apprived of the xray. However there is no xray tech onsite you have to wait for the tech to get there. I guess it is one tech for multiple locations. Once ot is over my husband asks the PA for something for the pain. The PA said the attending will not allow him to prescribe anything other than over the counter Tylenol. It could have been worse but it was disappointing.

Ms. Castro is great! Takes time to listen and answer questions. Follows up and knows her patient.read more

There professional but sometimes they can't get your results on time but other than that it's great…read moreplace to check on your health

Dr. Pinaroc has been taking care of me for 10+ years. She is very attentive to your concerns and…read morefollow ups (I see her twice a year). Although she is busy, she makes sure you are taken care of when she meets with you. She delivers the best care and will take genuine interest in you and your needs. Her bathrooms and waiting area are always clean and parking although small, it is usually never full. I find it very convenient too that they have a lab on site. Yes, as another rater mentioned, she calls you sweetie or honey and she means nothing by it and truly is a sweetheart!

Dr. Pinaroc is a cheerful, sincere medical professional. I found her delightful and attentive,…read moreconcerned that my needs are being met. She listened patiently. I did not feel are all rushed. She explained treatment methods and answered all my questions. Her staff is friendly and efficient. The only issue I had was the very long wait time. I waited over an hour to get into exam room and another good 15-20 minutes for her to come in. However, she took all the time withe that I needed.

This is a pretty good emergency room to come to if you don't want to wait hours like at others…read more They hardly get any patients coming in! I'm going to say 4.5 overall but round up to 5 stars. They may perhaps be El Paso's best kept secret! It's a good place to bring kids since you don't have to wait that long. I've already come here a couple of times due to having pain, etc. The staff is really kind and professional. They help you into a room within 5 to 10 minutes. It's even like this on weekends! That's pretty impressive if you ask me. I've gone to UMC and it typically takes at least one hour but usually longer to be seen. Forget about going on a weeknight at around 8 pm! You won't get out of there 'til the next morning! Here at Las Palmas, you'll be out within 2 or 3 hours! I sometimes forget they're an ER facility! It sort of reminds me more of an urgent care center due to it not being so crowded. The place is always super clean inside and outside of the rooms. This also includes the restrooms. It's definitely cleaner than other places I've seen. They also seem to have the latest technology here. They can also do ultrasounds, etc. in the comfort of your room! I'll have to take photos whenever I go back. I have zero complaints. Check them out, especially if you don't want to wait hours to be seen.