We really love the food. We love the Celebrado Family . Each one of them when serving the customers are so on it ... Very friendly and courteous . Their workers on the other hand that I encountered on the register were something else . I felt that they were rude and had bad attitudes. They weren't polite or professional at all. I need to express my concern and frustration today. I called for an order the day before for pick up on the next day . Sometimes I would air cargo food to Oahu for my family's request . And Lobster Roll is their favorite and special request . Anyway I placed the order in advance and to secure the order I also gave my credit card information to pay in advance . The girl I spoke to on the phone sounded very sincere and friendly . She said that they open at 10 am and there might be a wait of 15 minutes or more. I said no problem . The next day I receive a phone call from deli and bread to call them to confirm the order and to say that the wait would be 30 to 35 minutes . I said ok I'm still coming in early to wait on my order . Upon arriving, I was there 10:15 am, and was standing in line I noticed several customers already receiving their sandwich orders, I even heard some customers ordering lobster rolls. Upon reaching the register I introduced myself as picking up the 10 lobster rolls . The girl with glasses, I believe her to be Caucasian, didn't smile or acknowledged me. She turned around and went to check with the 2 guys in the back area that was making the sandwiches and came back and said it's still being processed . This was like 10:25 am and I already saw several sandwiches being picked up. So I asked and told my concern to the girl that it's really frustrating and disappointing to see other sandwiches all done and my 10 lobster roll has a wait of 35 minutes . I said I spoke to Mikaila yesterday when I placed the order and I said she was so nice and said that the wait would be about 15 minutes or so. Then a local girl heard me and says , " I told you that the workers don't start until 10 am and that your order wouldn't be ready until 10:30 -10:35. The girl you spoke to is just training. Then I told her why the long wait when other sandwiches and including lobster rolls are being served to customers that just placed their order and mines was placed a day in advance and paid? The local girl says it's because they are eating here and it's paid . That answer already irritated me and so I remarked back by saying " oh so I need to say I'm eating here to get my order faster? " The 2 girls were talking under their breaths and talking to the sandwich makers , and I was sure that they were bad mouthing me. I want to stress that I placed my order a day in advance, gave my payment in advance. I went to pick up my order and only to have 2 cashiers with rude and bad attitudes. I heard the local, rude girl call out loud at exactly 10:35 am 10 lobster rolls . Even with sharing my concern and frustration with the 2 cashiers, there weren't any apologies and no reaction to expedite my order faster. It seemed that yelling out my order at exactly 10:35 am was done on purpose and to irritate me. Please to the Celebrado family pass on your great customer care and service to your workers. We are not saying to fire them but to improve their customer service . We would really like to come back and order your great foods ! read more