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Swoon Aesthetic Spa

Swoon Aesthetic Spa

(20 reviews)

$$

I've been going here for years and have had numerous facials and also massages with J when they…read moreoffered massages. It is a clean, beautiful salon and I've never had any bad experiences, apart from a barking dog during a facial. However, I won't be returning. I normally don't request an invoice be emailed to me. However, I did the last time I had a treatment and noticed on it that I was charged a 10% Covid-19 Surcharge. I did reply to the email and asked why this charge was on there as I was completely unaware. The owner wrote me back saying they would gladly refund the charge to my account (they did) and explained that the fee is disclosed and they also have a sign at the front desk (I missed this!). However, when I asked where it was disclosed, I found out it is buried in their FAQ section under Pricing: Due to increasing supply costs, a 10% surcharge of up to a maximum of $25 is added to all services. Had this surcharge been more transparent and included in the actual listing of their services along with pricing, I certainly wouldn't have booked an appointment knowing how much that would add to the service.

Beware!!! BURNS and BLISTERS after IPL. If you are considering IPL seek someone competent!…read more I had my IPL done on my chest, shoulders and arms. Chest is ok, but my shoulders and arms are messed up now because of incompetent people who performed this treatment on me. My arm was so badly burned and blistered that it took few days for pain to go away,  I couldn't  sleep for few nights. I contacted Carrie and send some pictures, she wasn't concerned and said its all ok and not gonna scar. Let me tell you, she was wrong,  I have unnecessary scar  on my elbow. The rest of my skin on my arms and shoulders is in white patches where it was burned. IPL supposed to bring your dark spots (only) to the surface, but in my case it removed my pigment completely and now I have white patches on my skin. In addition, you should know that this place will try to rip you off! If you decide to go to this place make sure you check prices on their website before. In the beginning I only purchased 3 sesions for  chest and they told me its $825 for 3, but when I checked their website its $200 for 1 session for chest (do the math.) When I brought it up, they add on shoulders  next time to compensate. When I did arms only, its $150 on their website for 1 sesion, but they wanted to charge me $350 at the register. I will never recommend this place to anyone and regret going there.

Deka Lash

Deka Lash

(43 reviews)

$$$

I bought a Groupon for this location because I always wanted to give it a try. Now I understand why…read moreit's on Groupon!!! My experience felt rushed and I left feeling dissatisfied and tricked. Let's start with the few positives: 1) The decor was kind of cute inside. 2) They had a good audio system that played music all throughout the studio at a decent volume. I really tried to find some nice things to say about the place. Though, it was hard.. Onto the negatives: 1) After noticing the interactions between the lash techs, I get the feeling that this is JUST a job for everyone there. I came early in the morning and their conversations seemed monotonous; No one had passion in their voice. It made me feel a bit uncomfortable and unwelcome. 2) My lash tech was Alex. When I booked, I paid extra for someone that was advertised as a lash "master". If she's considered a master, this company should reconsider their certification process. I showed her a picture of big voluminous lashes and left with the shortest lash extensions that were slightly a step up from my normal lashes. I even told her that I wanted super "extra" lashes. Even worse, my lashes have fallen off in multiple chunks not even two days after!! (I've followed all the recommendations such as no showering for the first 24 hours) Seriously, I've gotten my lashes done in people's basements that were way better than here!! 3) I left feeling like an idiot who was tricked. I wasn't told until towards the end of my service that she used a shorter length on my lashes. She never asked about length she just did what she felt necessary even though I showed her a reference picture at the beginning that was CLEARLY different than the results I got. Even worse, it wasn't even a full hour and I was already checking out at the register. Keep in mind, I was getting a full set. Usually those services take close to 2 hours to do and refills usually are about an hour. She told me that she would charge me for a "true express" which is less because I wasn't getting a "true volume set". At the check out, I mentioned how I was using a Groupon for the "true volume" but was only given a true express lash and asked how that would work out. I think Alex just didn't want to deal with the extra steps of dealing with the Groupon and backtracked on what she originally told me. She said that she used used volume lashes all on my lashes, but I just had so few lashes that it looked like a true express service. I didn't even want to argue with her about it.. Towards the end, she had the audacity to discuss membership pricing with me. I was considering signing up for the membership when walking in dependent on my results. It's a joke to even think about such a silly concept now after the horrible results and service I got. My experience has scared me away from ever trying Deka lash again. I'll stick to local businesses that are true on their words and passionate about their craft. Alex, you should consider another profession. I'm sorry.

I will start off by saying that there were things that I did like about this lash studio, but there…read moreare things that are absolutely mind boggling to me. Like the fact that all of my lashes are GONE and it's only been 5 days. So I'll start off with the things that I liked because my review isn't a reflection on every location or lash tech.. What I liked about Deka Lash is the atmosphere. I didn't feel like I was in a doctors office like I have at other lash studios. I liked that it was open and didn't feel so closed off and claustrophobic. The eye pillows they used to keep bottom lashes from being stuck together were also nice. At other studios I've had my face taped in every which direction and these just laid on my lashes without feeling uncomfortable. Now for why I'm so disappointed: First off- My lash tech did not was her hands or wear gloves before touching my eyes. This made me feel uncomfortable. I've never had my lashes done without my tech washing their hands before getting started. Especially when a pandemic is going on! Secondly- fter our initial consultation we had agreed on C curls and a little extra length. What I got were D curls and no added length. Not to mention my left eye was missing 5-6 lashes on the outside. There was just nothing there..... not sure if my tech was looking to get out of there early as I was her last client for the day or what happened but come on....... Third- I was instructed to gently brush out my lashes the next morning. When I did, I counted 9 lashes that had fallen out. I knew some of them would fall out but 9?! The next morning I did the same and 7 fell out that time. That's not counting what fell out during the night. I didn't brush them out the 4th day of having them but this morning (5th morning) I had ONE left on my right eye. ONE. It looked like my eyes were shedding all over my pillow... To say I'm disappointed is an understatement. Lashes have never fallen out this fast for me. Ever. I've had lashes last an entire month before having to get a fill. This is honestly insane to me. But like I said. This is not a reflection on the entire company as a whole. This could've been a result of a lack in training from my lash tech but regardless, this shouldn't have been the results I was left with.

Whipped Lashes & Brow Studio - Live,Love & Laugh

Whipped Lashes & Brow Studio

(6 reviews)

My experience with this studio had started out very positive. Very professional and thorough…read moreconsultation. Services rendered included lash tinting, full lash extensions and a brow wax. I spent a lot of time (5 1/2hrs) and ALOT of money for these services. With in the 30min drive home lashes had fallen while i was driving, when I got home I noticed more and that I had visible loose lashes laying on my eye lid. I informed her immediately and she offered to replace/repair. With my pending schedule I informed her that I wouldn't be available for a while. We agreed on a date. By the next morning many many more had fallen off leaving obvious spaces and gaps. Informed her again of the situation. Keeping her abreast of the issues. By evening they were a disaster, just over 24hrs after having them applied. At this point I asked for a refund as I didn't feel confident of a reoccurrence. She refused and she also expressed some very colorful accusations against me. We have been in contact several times after the fact and yes I did again agree to allow her to redo them but upon further consideration of her very poor attitude towards my experience, and less than professional behavior after the fact, I again informed her that I was not confident that the same thing wouldn't happen again and requested a refund for the lash service only. She has refused, only will do a corrective service if there's an issue. Can't correct something that doesn't exist. Of course she blames me for not dropping everything in my schedule to have her fix the issue immediately. Even if I could have done as she wanted, the process would not have been a simple "fast fix" Refund still refused. Hopefully others have a more rewarding experience for the expense but my experience has been ugly and very discouraging. She also spoke poorly to me about another client who posted a bad review about her so I'm sure she will also do the same about me. Especially since I initially gave her a great review and have since deleted it.

I decided to wait a few days to leave a review to check in the quality of the work I received. I…read morevisited this studio on Tuesday. The process took some time but was done in the most professional manner, both educating me and explaining each part of the process. I was put in a comfortable recliner and started the process. She added more lashes "just because" which I was more than grateful for. Prior to leaving I was given information on after care. As stated above I decided to to write a review because I wanted to see how the lashes held up. I am more than pleased to say since Tuesday I have only lost one lash!!! I have got a ton of compliments, in addition to loving the look myself!!!

Deka Lash - cosmetics - Updated May 2026

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