Staff was very helpful and friendly. The ladies at the front desk are always so cheerful. Such a…read morehuge convenience to have my Dr Appt, Lab work, and Vaccine done all at one time. Also noticed they are fluent in many languages. I would recommend this Drs Office to everyone.

NP Joanne was helpful and the bright spot here, but the rest of the office has been frustrating…read more Appointments are repeatedly canceled at the last minute, referrals have been to the wrong clinics, and prescriptions have been entered incorrectly, leaving me to sort things out with little to no help from the office. I've never met or heard from Dr. Sharma despite being a patient here for a while. I've just been shuffled between different NPs. At this point, I don't even know if she exists, or if they are just running an office under her name. No one in this office communicates with each other. When I tried to resolve repeatedly last-minute canceled appointments needed for my work clearance, the Office Manager's solution was simply: Go elsewhere. . . Sure: Go elsewhere and pay 400+ for an otherwise free vaccine, or try to find an available PCP with my tier of insurance when no one is accepting . . . Hard to recommend if you want consistent, coordinated care.

I wanted to take a moment to express my heartfelt gratitude for the exceptional care you've…read moreprovided my mother over the past 7 years . Your expertise, along with your compassionate approach, has made a significant impact on my mom's health and well-being. I particularly appreciate consistently provide PROMPT Response whenever we need you . Dr Chen demonstrates her commitment to patient care. Thanks to your guidance and treatment, Your dedication to your profession is truly inspiring, and I feel fortunate to have you as my mother's doctor. Thank you also to the entire staff especially to " GINA " for the excellent care you provided to my mother. Your professionalism and kindness were a great comfort to our family during a stressful time." Thank you for all that you do.

Cons - I made an appointment to have prescriptions refills. Dr Chen said it was mandatory to have…read morean appointment as it had been over a year since my last visit with her (not a problem). When I scheduled my appointment, I explicitly asked for a medication assessment, as suggested by my therapist due to escalating anxiety and depression symptoms. At no point prior to my appointment was I informed that they do not provide that service and the Dr seemed confused about it when I went for my appointment. Long story short, the Dr was completely insensitive to my struggles with anxiety/depression. She suggested I try drawing or hiking because hiking makes her happy, she also said that therapy should be working. Pros - I like that they are able to communicate via text, it's really convenient. Wait time was minimal when I went for my last appointment. Dr suggested a magnesium supplement Calm to help with anxiety. I purchased it and will give it a try. She suggested a referral to a psychiatrist, which would have been helpful know prior to that appointment. I'm sure she's great with some clients, the experience was just horrific for me personally so I will be seeking a new doctor.

Came here after Dr. Massen was listed on my insurance. The place itself is a bit difficult to find…read morebecause it's inside of a larger building with lots of other doctor offices, it's the first door the left and the second window down next to a dentist office. The receptionist was super nice, I was able to get an appointment that very day and once I came in everyone was so nice. They quickly got me inside and the nurse was very nice and attentive to all my symptoms. The doctor is quite the funny guy he cracks jokes as soon as he walks in, which is awesome but also I feel like it stops him from listening to me and taking me seriously but at the same time was funny enough to make me feel comfortable. He sent me away with some antibiotics and some lab work. I didn't get my lab results back until about a week later (even tho I remember him saying I would get them 2 days later) and when I called nobody got back to me I had to call again and speak to the receptionist directly. Overall I would recommend this office the receptionist/nurse is great the doctors pretty good. No real complaints but also nothing crazy.

I absolutely loved seeing Dr. Massen and was so sad to hear he had retired! I read the bad reviews…read moreand I honestly think it is just the culture difference?! He is extremely kind and caring and always listened! So sad he is not my primary anymore

Dr Ahuja has been my doctor for over 20 years, and I have nothing but good thing to say about him!!…read more Yes, you may have to wait a little, but it's well worth it! he is very smart and kind!! the Best!!

Dr Ahuja is a great doctor..I bring my father in for monthly check ups And anytime we needed help…read morewith something. He is always helpful and very knowledgeable.

I have been using Hayward Family Care for about 13 years now. I started off with Dr. Heather…read moreMartin, as my PCP, and when she became disabled, I have been using another physician that I have a good working relationship with. I love this group as they do not address a single issue at a regular appointment, negating the need for multiple visits, but will address all of your on-going health concerns in a single visit - and take your concerns into consideration, something quite rare in these days. I highly recommend this practice for medical care.

The NP Julia is very cool! She really pays attention and does her best. She's new but always gets…read moreme the answers I need if she doesn't know off the bat. Def recommend her

I wanted to send sincere thanks to Dr. Marchiano and his team. I was in yesterday with my relative…read more(for whom I have POA), the visit quickly turned into a very challenging visit. Despite my relative's agitation and the 'tirade' that followed, Dr. Marchiano remained the consummate professional--steady and calm. I was also so impressed by the staff, who didn't hesitate to jump in as backup when they heard things getting loud. Having that kind of support made a stressful situation much more manageable for me. Thank you for your patience and your expertise.

Horrible patient care and dealing with family members. He's rude and when my mother died we heard…read morefrom all her doctors but he.

I've been through a few doctors here already and hope they have more available good physicians that…read morewill stay. They seem to move on after a few years. The place is easy to find. They have updated the outside of the building but the inside decorations it's still the same. They is plenty available parking spots. It's been awhile since my last review and this place has gotten so much better now they are affiliated with Stanford Hospital!! Appts and communication is so much better especially using their app. Everything is all computerized and logged for you to view your test results of appts. I can see records of my appt records instantly instead of looking for paperwork. My new physician is Jaya Karnani and she's great!! Very smart, nice and in tune with her patients. Her nurse assistance Lovelle is great, too!! This is what I look for in a doctors office team when I need to see them. Both lovely ladies are ones to go to but doctor Jaya is popular and it's hard to make an appt with her. Other staff there are nice as well. I recommend this office since they have almost everything don't at this facility. [87/100]

Don't. Just don't. Nobody actually cares to give you decent treatment. Called to make an…read moreappointment. Only to be transferred and then received the worst customer service

It's tough to find a good doctor. I changed insurance and had no idea where to start. My company…read morehas people who help us find good doctors, and Dr. DeLange was recommended. The ladies at check-in were super nice, and answered all my questions. Dr. DeLange listened to my issues and referred me to some good doctors. He took the time to make sure everything was addressed. The ladies at the desk scheduled me for a follow-up appointment. It's good to know there are doctors out there who care. This man is one of them.

Dr D is a fantastic. I've been going to him for help for almost 20 years. He is very well seasoned…read moreand has seen everything. He is young and active, not like many of the older Dr's that seemed to be out of shape, out of touch and not in the same reality that I live/work/play in.

My primary : Dr. Srilekha Puranam…read more Dr. Srilekha Puranam : Is my Primary who is an Internal and Nephrology MD. Extremely happy with her knowledge, f/u's and pleasant to work with. Been through Tongue Cancer then 87 Days Hospice and Dr. Puranam walked me through the hell for 6/ mo's straight. Everybody Dr Puranam is the REAL DEAL . Will stay with Dr. Puranam as long as possible Micky.

What good is health coverage if you cannot get in to see a doctor?…read more I am 61 years old and covered by Medi-Cal. I called to arrange primary care at Hayward Wellness near Southland Mall because I need a doctor closer to home. I am transferring from a good provider farther away--not because I was unhappy with my care, but because getting there was inconvenient. The answer I received was that I would have to go on a waiting list. There is something seriously wrong when a person trying to establish basic medical care is left waiting for access to a doctor. We are talking about primary care--the very care that is supposed to catch problems before they become emergencies. Californians deserve to know where their health-care dollars are going and why patients still encounter barriers like this. Any waste, mismanagement, or corruption should be investigated wherever evidence supports it. But patients should not have to prove corruption before anyone takes their inability to obtain care seriously. Alameda Alliance's own published standard generally calls for nonurgent primary-care appointments within 10 business days, subject to documented clinical exceptions. If this clinic cannot accommodate me, what is the plan to get me appropriate care elsewhere? Who is responsible for making that happen? I want this treated as a formal complaint about access to care. I am requesting an explanation of the waiting list, a concrete appointment option, and a review of whether applicable access standards are being met. Being insured should mean something when you pick up the phone and ask for help. Patients deserve answers, appointments, and accountability--not an indefinite place in line. This is unacceptable. It does not reflect the America I believe in, where basic promises should mean something and public institutions should answer to the people they serve. Something has to give--and it should not be the patient's health.

He is a very compassionate Dr. And a professional inamy ways. He is a great conversationalist with…read morepatients, a good listener.

I showed up a little early just in case but ended up getting seen pretty close to my scheduled time…read morewhich was a good start. The staff was polite enough, nothing over the top but helpful when I had questions about where to go. The doctor came in and spent enough time asking about things I've dealt with over the last few years, didn't just look at today's issue which I liked. They explained some lifestyle tips that might help and gave a few clear recommendations. It felt like the focus was on getting things manageable rather than trying to fix everything in one visit. They were calm and professional, and I didn't feel judged or brushed off. The room was clean and quiet, not too busy. It's not the fastest place but I'd rather have that than being rushed out. I'd probably come back if I needed another look at something. Felt decently cared for overall.