The staff here are both super knowledgeable and friendly; they really know their stuff and are…read moreready to answer questions/ get you tin art for your adventure. The prices are consistently great and the year long membership makes them even better with discounts on rentals. The service is also superfast I haven't ever had to stand around waiting in long lines for help. If you are going for a ski trip, camping, or even for some summer fun on the lake/ sound you have to check out ORG; they will get you the equipment you need.

Best ski rentals and snowboard rentals in tacoma!…read more These guys will take care of you :)

Very friendly service! Small store but we felt welcomed and got all of our needs met :)read more

Great, friendly service. I called ahead to reserve a much needed part that had failed just before…read moreour trip and they had it waiting for me when I arrived. Was really impressed with their quality of service today. This was my first time in this West Marine. (minus one star for always being more expensive than other marine purveyors)

We love this shop and stop by every time we're in Gig Harbor! The staff are always so friendly and…read moreknowledgeable. They also sell lots of great products. We rented kayaks this time and had a total blast! Definitely recommend checking them out!

Wow! What a selection of top grade tackle. The people here are friendly and knowledgeable. I…read morewould highly recommend stopping by if you need any tackle or if you have questions regarding the local fishery.

I really like this store, particularly the friendly staff. Having the Valpak coupon is also nice tooread more

No Ka Oi.Big 5 Sporting Goods has excellent , professional,and well spoken staff.Rising above and…read morebeyond "Tanner"handles all my Hunting and Fishing questions.He knows the inventory and availability If it's not in stock he's hunting it down for you.He leads you to success.Aloha KELE local consumer.

Amazing experience here! I love browsing REI but recently had the need for some help with a roof…read morerack. I purchased the wrong kind online and had to return it, and Brandon walked me through everything and since they didn't have what I needed in store, he wrote down all the models and skus needed for me to get the correct parts. It was so nice to get such customized service! Love that there's still employees who know their stuff. There's also nice clearance and last-one deals here. Haven't had a bad experience!

Terrible customer service. Watched an employee sell a poor older gentleman a black diamond climbing…read moreharness and an Eldridge static rope to work on his roof! Then when I asked for a snow picket I was told nobody has them in stock and it's not even the right time of year, given we are in Washington and late season Rainer and baker are two pretty normal climbs . Didn't even offer to order them for me. Just all around rude kid who didn't seem to be knowledgeable.

Spider is the man! I needed a couple spokes and he cut them…read moreto length and threaded them as I waited. Although I do my own bike work, it's amazing having someone like him in town. If you aren't a good mechanic he's the person you want wrenching on your bike..

I came into the shop with an issue, expecting to buy a part to fix it. Spider fixed it immediately…read moreand didn't charge me a dime. So patient and kind! Thank you!!!

This shop offers some high quality recreation gear and outdoor clothing and shoes. I came across it…read moreon Instagram, mentioned that I liked an item and received a response from Courtney that he would hold it for me. Not only did he hold it, but in a subsequent message I asked about hiking shoes and, when I arrived at the shop, he'd picked out some very nice shoes in my size. CUSTOMER CARE! I purchased them on the spot. They are so comfortable, and my hat is great! Going back soon to get a chair I saw... Hoping it's still there! A great spot and an awesome owner! And great prices!

My kid is a lefty and, no joke, this was the only place within a 20 mile radius that had supplies…read morefor her. I've always found what I needed and been shocked at what else I've left with too. Pricing feels fair, and I've never had an issue with customer service. They tend to be on the quiet side, but frankly I prefer that... and they've always been ready to help when I ask!

I love it even more every time I step inside. The store has this perfect blend of nostalgia and…read moremodernity that draws me in, making each visit feel like an experience. The collection is not just limited to high-end gear, but also features limited-edition pieces and retro items that take me back to iconic sports moments. Even though the prices are high, I feel like I'm investing in something timeless--whether it's a beautifully restored vintage basketball or a rare pair of sneakers that I know will last for years. The staff is always knowledgeable and passionate, and their enthusiasm only adds to my love for the place. It's more than just a store; it's a treasure trove that keeps me coming back for more.

This place is great and they have a lot of interesting snd cool merchandise other than just kayaks…read moreetc. I initially had an issue that was due to an honest mistake by a new employee. I left a message that night and received a call from Jim just after they opened the next day. He was apologetic and offered to make it right, which is all that anyone can ask for. Their dedication to customer service has earned my business and Hunter was great to work with. See you on the water!

I purchased a waterproof phone bag made by Seattle Sports for my 12 day Grand Canyon rafting trip…read more9/16-27 and the bag broke about day 4. When i returned to Gig Harbor I brought the broken bag and a screen shot of my bank statement with the charge for the bag and the store would not refund my money. It was only $21.75 but they could do nothing because "We don't have a machine that can refund to the customer". AND they said I'd need a receipt which who keeps a $20 item receipt they use days after purchase? They offered no alternative for refund, not even to take my info for the manager to handle when back from vacation. There hands were tied but I I have to say i don't think I'll be going back to this store until something changes.

They help me navigate through the long, involved process of purchasing a suppressor. I would…read morerecommend these folks to anyone serious about firearms and shooting.

10-06-2026 Invoice #: SO43245…read more Customer #: A4470 I ordered a firearm from guns.com because it was out of stock everywhere else I looked. Modern Kinetic Research (hereinafter referred to as "MKR") is a local gun dealer in GigHarbor and has an FFL on file with guns.com. Accordingly, I purchased the firearm online with guns.com and had it transferred to MKR. On 10-06-2026,MKR called reporting that they had received the firearm that I purchased on guns.com. Accordingly, I visited MKR in Gig Harbor and filled out a Background Check Form. I also paid $33 for the background check and unwittingly paid the $150 transfer fee that Modern Kinetic Research assessed. Almost every gun store only charges $50 for a transfer fee. When I later examined the invoice, I observed that the transfer fee assessed was $150, and I honestly thought that it must be a typo. Accordingly, I called MKR, and asked about the exhorbitent transfer fee. I was transferred to "Mason" who asked whether I had ever purchased any guns from MKR before. I responded that I purchased three firearms directly from MKR in the past. Mason then said that he would reduce the transfer fee to $75 per firearm. I informed Mason that I purchased a second identical firearm from guns.com and arranged for it to be transferred to MKR as well. Mason said that he would only charge $75 for the transfer fee of the second firearm as well. On 10-13-26. MKR called and said that they had received the second firearm from guns.com and that I could come in and fill out another background check form for it. I went to MKR and reminded them that Mason promised to only charge $75.00 per firearm for the transfer fee since I was a repeat customer who had purchased three firearms directly from MKR in the past. Mason then told his coworkers that he had no recollection of making such a promise. Mason then refused to transfer the second firearm to me at all. He said that MKR would send it back to guns.com. (out of spite) Mason had his manager call me and condemn me for buying firearms from third parties instead of buying directly them from MKR. He said that he personally raised the transfer fees to $150 per firearm to discourage customers from transferring firearms from third party dealers. Had I known MKR was going to gouge me like this, I never would have done business with them in the first place. I definitely will not be doing any business with MKR in the future!