Vehicle is a 2021 Toyota Tundra, 30k miles. Rear-ended by a Freightliner Cascadia. Damage to both…read morefront and rear. Drop off was on 9/12/23 Pick up was 10/23/23, 41 days. Was told it was ready, at pickup the front bug shield was not reinstalled properly. There was a screwdriver left in the engine bay under the hood. The condenser coil was not properly reinstalled and was flopping against the radiator. The incorrect front bumper was installed, I no longer have parking sensors, they all have to be turned off to not have a constant alarm and warning on the dash. The tailgate will not open and close properly. None of the gaps are correct, all the aftermarket trim pieces look like crap. Every time the sun hits it I find new dirt and imperfections in the paint/clear coat. It was also returned dirtier than when I dropped it off. I keep a clean vehicle and there was a nasty film over all the glass, noticed the initials HK smeared into one window. Found the start of a mouse nest under the rear seat when I went to put my belongings back into the vehicle. Apparently it was also never measured to see if the frame or bed is out of alignment which may be part of the tailgate issue. Went to a second shop and found where the radiator support was beat back semi straight with a hammer and is still damaged. 2nd shop continues to find un-repaired damage, including frame damage, stripped/broken bolts, body shims, and damaged junkyard parts like the hood that were listed on the final invoice given to me as OEM replacement. Good luck getting corporate to answer the phone or respond to communication sent through their web form.

I took my 2023 Honda Accord over to Joe Hudson to have some body work done after a deer had hit me…read more I was met with a courteous staff up front who took time to listen to all of my concerns and helped me begin my process. I spoke with Mrs. Janette who was very helpful and caring. She kept a smile on her face the whole time & made me feel at home. I was told repairs would take about 3 weeks to be fixed due for severity of the repairs on my car. I was given calls for updates 3 times a week & found this very impressive & felt like they really cared about me and I was more than just another number to them. I was called on a Thursday morning round 11AM and told my car was ready & was ready ahead of time! I was very happy that I was able to get my car back so quickly. I went around the car with Josh and everything looked amazing! It was a very well done job & I couldn't have asked for anything better. From the beginning to the middle to the end I have nothing but positivity for this shop. Thank you again for helping me with getting my car back looking like new again. I would recommend this shop to anyone who is looking for a job well done & timely as well. Thank you again for all that you did!

My truck was hit from behind and I needed a good body shop that will give me a good price. Peninger…read moreboy shop treated me with dignity and respect and did a phenomenal job on my truck repair! They were speedy and effective!!! I definitely give them five stars!!!

My car is perfect again. Couldn't be happier. Would certainly recommend Peninger Body Shop to…read moreanyone. Would give it 10 stars but it would only let me give 5. Great Shop!!!!

My vehicle has been here over a month and still don't have it back as they're trying to blame it on…read morethem being backed up. I also shouldn't have to call dang near every week to get an update either. These people also don't know how to call customers back. Will never go here again

Absolutely terrible job my clear coat is peeling after 11 months my car was hit and handle by…read morefarmers insurance I was told their is a warranty the owner has dodge me multiple times I was in Brandon for work and used them after seeing the reviews I live 6 hrs from the shop so bring it back isn't a option While I was in town work after it was completed I took it back to them again because my bedside had swirls in the clear coat they buffed it and still looked poor but I was fine with it The quote to fix this is 600$ and they will not call me back I've reached out 5 times with no response left messages talked to receptionist told her to leave a note in Travis desk still no response It's unfortunate I have a 2020 dodge ram and my bed side looks horrible I'd try my luck somewhere else if your reading this time tomorrow morning

My review is not about a repair but more about customer service. I was headed to do an inspection…read morefor my job 3 hours away. I had a low tire pressure light come on out the blue. I looked for somewhere along my route to stop immediately. I saw Paul's Body Shop. I dropped in and asked if someone could check my tires. The gentleman was very helpful. He checked my tires and added air. I asked how much for his services. He said no charge. I appreciate this level of customer service. It is rare. If I needed a body shop, I would certainly try them.

This is a family owned business. If your looking for someone to give you personal service, this is…read morethe place. Amazing paint and body work. They are a State Farm approved Body Shop and the only one within a 50mile radius. That includes Jackson, Brandon, Mendenhall, Magee, Madison, and more. Samantha is the office manager. She is young, very pretty, sweet and willing to go the extra mile to make the customer happy. George Paul and his son Mark are the owners and operators. They have been in this business for over 40 years. They also have a very good relationship with all of the auto insurance companies and are trusted and known to do excellent work. But their first loyalty is to the customer. I would say that George Paul's Body Shop is the very best place to take your wrecked automotive needs.

Have used them several times and have been very satisfied every time…read more If I need body work again will definately use them.

These are great people to help when in need !! Great family owned business with people who care…read moreabout you and your vehicle!!

Richard does professional work on all types of sunroofs & even convertibles. He backs his work…read more100%. 5 stars

Mess my entire sunroof up then it still was not put in properly still having seal problems. Called…read moreto ask if he would fix and go back on his word and he didn't told me if would cost 675$ to fix it. Black F250 and you came to my house. In the long run you ended up costing me 3,000 $ to have truck working properly when you shorted out the entire truck

My niece needed a tire replaced after hitting a pothole. Rather than go to the dealership where…read morethe car was purchased, we shopped around for a service team that values their customers business. Rogers Dabb Chevrolet in Brandon,MS is the place to go. Justin was so kind and attentive with really fast service. Go see Justin at Rogers Dabb. Best customer service ever. Thanks Justin! P. Singleton June 2023

I cannot recommend Rogers Dabbs Chevrolet Service based on my experience…read more My truck was towed to their dealership for what was initially diagnosed as a failed turbocharger. Over several weeks, I received multiple completion dates that were missed, and communication was inconsistent. I often had to call or stop by for updates, and missed calls rarely included voicemails. My biggest concern was the number of contradictions in the diagnosis and timeline. The issue began as a turbocharger failure, then became an oil-filled charge air cooler, followed by a reported diesel runaway event and potential catastrophic engine damage. Weeks into the repair, management claimed the truck arrived over 8 quarts low on oil, despite service documentation showing the oil level and condition inspection as passed. I understand dealerships are businesses and need to make a profit. I have no problem paying for legitimate repairs. However, when events are later described in ways that appear inconsistent with previous communications and the dealership's own documentation, it raises serious concerns about the integrity of the service department and confidence in the diagnosis. By the time I removed my vehicle, I had spent more than $7,000 and still had to have the truck towed away unrepaired. The vehicle left with significant engine concerns that were not part of the original diagnosis when it arrived. To be fair, most of the staff I interacted with were friendly, courteous, and professional. My dissatisfaction is not with their attitudes, but with the handling of the repair, the lack of communication, and the conflicting explanations surrounding my vehicle's condition. Based on my experience, I would strongly encourage customers to keep detailed records of all communications, diagnoses, and repair authorizations when dealing with this service department.