I normally don't like to make posts like this, but after a month of frustration, I feel like others should know about our experience with Gerber Collision in Brandon, MS.
They processed our payment TWICE, charging us twice for the same service! Now, I understand that mistakes happen. We're all human. But what I DON'T understand is how a company this size can let an issue like this drag on for AN ENTIRE MONTH without getting it resolved!
We have made MULTIPLE attempts to get our money back, and here we are, a month later, still getting NOWHERE!
Why should WE have to spend our time repeatedly calling and chasing down money that should have NEVER been taken from our account in the first place?!
It's absolutely ridiculous that a customer has to jump through hoops to get a company to correct THEIR mistake. They certainly didn't have any trouble taking our money TWICE, but apparently getting it returned is a whole different story!
Customer service isn't just about being nice when you're collecting someone's money. It's about making things RIGHT when your company makes a mistake!
At this point, it's not even just about the double payment. It's about the principle, the frustration, and the complete lack of resolution.
One thing is for certain -- Gerber Collision in Brandon, MS, has lost our business for GOOD!
And if sharing our experience saves someone else from dealing with this same headache, then it's worth posting.
A mistake is understandable. A month of trying to get that mistake corrected with no resolution is NOT. read more