1. Paul's Body Shop

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Florence, MS

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Paul's Body Shop

5.0 (3 reviews)
Closed • Closed

Services - Paul's Body Shop

Bumper repair

Auto frame testing

Rear-end damage

Paul's Body Shop Photos

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Joe Hudson's Collision Center

Joe Hudson's Collision Center

(3 reviews)

Vehicle is a 2021 Toyota Tundra, 30k miles. Rear-ended by a Freightliner Cascadia. Damage to both…read morefront and rear. Drop off was on 9/12/23 Pick up was 10/23/23, 41 days. Was told it was ready, at pickup the front bug shield was not reinstalled properly. There was a screwdriver left in the engine bay under the hood. The condenser coil was not properly reinstalled and was flopping against the radiator. The incorrect front bumper was installed, I no longer have parking sensors, they all have to be turned off to not have a constant alarm and warning on the dash. The tailgate will not open and close properly. None of the gaps are correct, all the aftermarket trim pieces look like crap. Every time the sun hits it I find new dirt and imperfections in the paint/clear coat. It was also returned dirtier than when I dropped it off. I keep a clean vehicle and there was a nasty film over all the glass, noticed the initials HK smeared into one window. Found the start of a mouse nest under the rear seat when I went to put my belongings back into the vehicle. Apparently it was also never measured to see if the frame or bed is out of alignment which may be part of the tailgate issue. Went to a second shop and found where the radiator support was beat back semi straight with a hammer and is still damaged. 2nd shop continues to find un-repaired damage, including frame damage, stripped/broken bolts, body shims, and damaged junkyard parts like the hood that were listed on the final invoice given to me as OEM replacement. Good luck getting corporate to answer the phone or respond to communication sent through their web form.

I took my 2023 Honda Accord over to Joe Hudson to have some body work done after a deer had hit me…read more I was met with a courteous staff up front who took time to listen to all of my concerns and helped me begin my process. I spoke with Mrs. Janette who was very helpful and caring. She kept a smile on her face the whole time & made me feel at home. I was told repairs would take about 3 weeks to be fixed due for severity of the repairs on my car. I was given calls for updates 3 times a week & found this very impressive & felt like they really cared about me and I was more than just another number to them. I was called on a Thursday morning round 11AM and told my car was ready & was ready ahead of time! I was very happy that I was able to get my car back so quickly. I went around the car with Josh and everything looked amazing! It was a very well done job & I couldn't have asked for anything better. From the beginning to the middle to the end I have nothing but positivity for this shop. Thank you again for helping me with getting my car back looking like new again. I would recommend this shop to anyone who is looking for a job well done & timely as well. Thank you again for all that you did!

Safelite

Safelite

(21 reviews)

We've used Safelite a few times on a few of our vehicles and we've always been happy with their…read morework, this time was no different. Our windshield had two or three runs in it and we just kept putting off getting it repaired. A week before my daughter was going to go out of town in it we decided to have it replaced. I went online and got an appointment without a problem. The day of the appointment the technician was even able to come early, he was super nice, did a great job, and did it in a timely manner. What more can you ask for? Thanks Safelite.

I scheduled a mobile windshield replacement with Safelite, prepaid for the service, and waited a…read moreweek and a half for my appointment. During that time, I confirmed the appointment multiple times, including the morning the technician was scheduled to arrive. Despite all of the confirmations, no one showed up. I never received a phone call, text message, or email informing me that the appointment had been delayed or canceled. I waited the entire day with no communication whatsoever. I contacted Safelite's national customer service department, where the representative confirmed that my contact information and address were correct in their system. He attempted to reach both the Pearl service center and my assigned technician, Nathan, but neither answered. I was given a phone number for the local office and told to call the next morning. After three separate attempts, no one answered that number either. With no explanation, no communication, and no way to reach the local service center, I ultimately requested a refund. I was informed that it would take 3-5 business days for the refund to be processed, despite having already paid in advance for a service that was never provided. I understand that scheduling issues and unforeseen circumstances can happen. What is difficult to accept is the complete lack of communication and the inability to reach anyone at the local office for an explanation or resolution. A simple phone call or text message would have demonstrated respect for my time and allowed me to make other arrangements. Unfortunately, based on this experience, I cannot recommend this Safelite location. Reliable communication and honoring scheduled appointments are fundamental expectations of any service business, and neither was met in my case.

Paul's Body Shop - bodyshops - Updated October 2026

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