Vehicle is a 2021 Toyota Tundra, 30k miles. Rear-ended by a Freightliner Cascadia. Damage to both front and rear.
Drop off was on 9/12/23 Pick up was 10/23/23, 41 days.
Was told it was ready, at pickup the front bug shield was not reinstalled properly.
There was a screwdriver left in the engine bay under the hood.
The condenser coil was not properly reinstalled and was flopping against the radiator.
The incorrect front bumper was installed, I no longer have parking sensors, they all have to be turned off to not have a constant alarm and warning on the dash.
The tailgate will not open and close properly.
None of the gaps are correct, all the aftermarket trim pieces look like crap.
Every time the sun hits it I find new dirt and imperfections in the paint/clear coat.
It was also returned dirtier than when I dropped it off. I keep a clean vehicle and there was a nasty film over all the glass, noticed the initials HK smeared into one window.
Found the start of a mouse nest under the rear seat when I went to put my belongings back into the vehicle.
Apparently it was also never measured to see if the frame or bed is out of alignment which may be part of the tailgate issue.
Went to a second shop and found where the radiator support was beat back semi straight with a hammer and is still damaged.
2nd shop continues to find un-repaired damage, including frame damage, stripped/broken bolts, body shims, and damaged junkyard parts like the hood that were listed on the final invoice given to me as OEM replacement.
Good luck getting corporate to answer the phone or respond to communication sent through their web form. read more