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    DecorPlanet

    2.8 (46 reviews)
    Ultra High-EndKitchen & Bath, Home Decor
    Open 10:00 am - 6:00 pm

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    Yuka S.

    I just had a terrible experience with decorplanet and I am sorry I have purchased product from them. If the item is defective, they won't give you replacement or accept the return. The item arrived with broken piece but we found out later when our plumber installed the toilet about 20 days. I contacted customer service initially just about broken cover, then the seat started not functioning electrically after 5 days of installation. I contacted immediately the customer service because it was within 30 days of delivery. This past a week and half I had to deal with their customer service and talked to manager yesterday. They put all the responsibilites on customers and they shift the responsibilities to the manufacture warranty even though I initiated the process within 30 days. They said you reported too late. It is really bad business model. They maybe a little cheaper than other competitors, but buy from the place where it has more reputations and quality of customer service, because you will regret. I am totally regret purchasing from them. You will end up with dispute and despairs. I talked to the tech department of Toto yesterday and they even said that how terrible the decor planet handled the situation about my problem. This is how stated in your company return policy: MANUFACTURING DEFECTS If the merchandise you receive is found to be defective due to a manufacturing defect, a request for the replacement of the defective merchandise must be made within 30 days of the delivery of your order. DecorPlanet.com will exchange the defective merchandise or a defective part free of charge. Merchandise returned as defective, which is found not to be defective, will be subject to a 15% restocking charge, along with the original and return shipping and handling charges. If a defect occurs after 30 days of delivery, you must contact the manufacturer directly for warranty information. Decorplanet.com will not cover any labor or other costs of removal or installation, nor shall Decorplanet.com be responsible for any other incidental or consequential damages attributable to a product defect or to the repair or exchange of a defective product or part. I reported the defect of item within 30 days of delivery when I contacted customer service. You delivered item on 1/25 and I reported 2/21. Why is it too late? It does not say that here? I even received return authorization and I already packed everything to be shipped after talking to customer service. Then when I contacted the customer service two days ago, they said you cannot ship the replacement. So why you didn't tell me on 2/21 you cannot honor the replacement and lead me to Toto warranty at that time? It does not make sense. I wasted more than 1 week. Because I was shocked and despair, I started crying on phone, that is why the manager contacted me. What kind of business is that making customer cry for despair? I should have read reviews in advance prior to purchase. I read so many people having similar experiences. Because of this defect, even though my bathroom construction was already finished, it is not completed due to the toilet defect. We have to rehire plumber when the repair item arrive from Toto and it will take again for a long time and it will cost us more money because of Decor Planet. So please read this review and take it very seriously to deal with this company. I will never forget and forgive what they did to us.

    Toto toilet s350e with a washlet

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    7 years ago

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    7 years ago

    Excellent service highly recommend for all plumbing needs came in for vanities and was serviced with expertise

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    9 years ago

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    Review Highlights - DecorPlanet

    after placing my order, I received a thank you email from Decor Planet with a coupon code for 15% off.

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    Brooklyn ARTery - Outside

    Brooklyn ARTery

    4.8(28 reviews)
    1.7 miFlatbush
    $$$

    Such a cute spot! If you are ever looking for a custom gift to give to someone (or for yourself!)…read morethis is the place to stop at. Handmade jewelry, candles galore & specialized small batch food items, like tea & hot sauce. Some of the items are a little over priced but over all the place seemed affordable! Walked away with a chai tea concentrate that I'm excited to try!

    This was the first Brooklyn gift shop I went to when I first intentionally looked for a gift shop…read more I was already along cortelyou when I remembered this place existed. I needed some small trinkets for a friend's daughter and they delivered. I appreciate that it delves into different topics despite its small space such as food and related accessories, drink accessories (ex: corkscrews/drinking glasses), clothes and home design. Nine times out of ten I can get a gift for a friend from here that is unique. There are items there that are made by Brooklyn/nyc artists. But depending on when you visit, there are not too many things that are NYC/Brooklyn themed (there was an ash tray, a puzzle sets, magnets, & keychains when I visited off the top of my head). To my knowledge, there is not a website that shows all they have available without visiting but I would recommend looking at their Instagram to see what new things they have plus to see what events they are holding. It is relatively cramped even when you are one of two people perusing the store. Every time I visit, there are new items to look at. This of course means that some items you may have seen previously are gone. But they do have items that you are sure to see when you visit such as Breukelen Rub spices, Mike's hot honey and the street sign magnets that I love (I have multiple). If I am looking for a gift for a friend and I wanted a twist, I would come looking here. Is there a guarantee that I will find what I want? Not necessarily but I will have fun trying

    Photos
    Brooklyn ARTery - Inside

    Inside

    Brooklyn ARTery - Wind Lovers Gift Box

    Wind Lovers Gift Box

    Brooklyn ARTery - Tattoo Boxed Notes

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    Tattoo Boxed Notes

    Brooklyn Art

    Brooklyn Art

    5.0(9 reviews)
    2.7 miBay Ridge
    $$

    We've been coming to Brooklyn Art for over thirty years. Dennis and his team have done excellent…read morework for us including framing very old family documents, many dating from the mid 1800s. The selection of frames is extensive, the service is kind, considerate and gracious. Why go anywhere else?

    As a comedian I almost NEVER give a 5 star review bc they're not as much fun 2 write as those 1 & 2…read morestar disasters - but if I could give Dennis over at Brooklyn Art a 10 star 5 star review I would. Actually if Jesus returned and said, "Hey maybe no full time carpenter this time around, maybe I'll take it easy and just frame art" - then that's who'd Dennis would be bc that's the qualitative level of his work. And what's better is he prices his work like CRAZY EDDIE - his prices are just INSANE - it's almost like getting it done for FREE! I had 5 copies of an 8x10 that I wanted to frame and give as gifts. I live in Red Hook so I went to the closest - "Make a Frame" over on Atlantic Avenue in Cobble hill - who priced me at $174.00 for just one - and no discount on five!!! At those prices maybe they do have Jesus framing, but some how I doubt it. So searched Yelp again and found Brooklyn Art who priced me at $20.00 each!!!! INSANE! Why would I pay $154.00 more - on each one! - over at M.A.F.? I doubt there would've been that much of a qualitative difference noticeable to the eye. Just take a look at the pic I've attached - a beautiful job! I got all 5 done for $100. Great quality and turn around was just as insane. Dennis had done in just a few days. I'm sure Van Gogh would give his left ear, if he still had it, to have his works framed at Brooklyn Art - and you should too, but Dennis only takes cash & credit cards so the good news is you can walk out with both your ears, however if you go to that place on Atlantic avenue it could cost you and arm and leg - HEY OH!

    Photos
    Brooklyn Art - Great Work at INSANELY cheap  prices - like almost getting it for free!

    Great Work at INSANELY cheap prices - like almost getting it for free!

    Brooklyn Art - Www.brooklyn-art.com

    Www.brooklyn-art.com

    Brooklyn Art - Racist sign in the store window. Owners should be ashamed.

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    Racist sign in the store window. Owners should be ashamed.

    DecorPlanet - kitchenandbath - Updated May 2026

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