We have been using Declark's landscaping as a full-service firm for weeding, trimming, all spraying, cleanup, etc., across our 8 acre property.
There have always been issues with the quality of trimming and weeding, but it was easier to settle than do the work to investigate other options. The below experience is one bad experience too many.
Several years back we had them replace several boxwood that didn't make it through the winter. The boxwood that they replaced were never healthy, but I was always told by the team coming to trim that I needed to "give them time." Nearly four years later the guy trimming finally admitted to me that by now the boxwoods should be fully established and as large as the others they were planted between. He also acknowledged that they never looked healthy. However, Declarks is now saying that it is too late to address the issue, and that they are sick as a result of being watered by the sprinklers.
This is why this response is unacceptable:
- They are at my home every week working. Had sprinklers been an issue on boxwoods they should have said something before now. We pay for an irrigation company to come out several times a year, and are contracted to make adjustments as needed.
- They clearly have a strategy of selling clients poor quality plants, and convincing clients to "just wait" for things to improve before trying to sell them more plants to replace the problems.
- Extremely poor customer service
If you are a higher-end client, or just expect a company to care about the work they do, do yourself a favor and keep looking. read more