Needed to replace an entire bedroom carpet on a second floor with a spiral stair case. Getting set…read moreup was fast and easy with quick communication via text. Rene asked me to send measurements of the room, and I took a few photos to help him quote. He sent over some carpet options at various price points. After my wife and chose the type and color, we scheduled a day. Rene sent over two of his team who were super friendly, professional, and very fast. They removed the old carpet and installed the new one, and took all the trash in less than two hours. I normally get three quotes for any job I need, and Rene's prices were the best. Would definitely call him again.

Quick and good communication. He sent Alejandro over in a matter of days. Service was started and…read morefinished in just 60 minutes (1 bedroom apartment carpet cleaning). Impressed with the quality and professionalism. The apartment feels fresher already! Thank you, Rene's!

Great Experience! Daniel was professional, kept promises on…read morematerials, timing, costs. Nico was an artist/installer. Had an eye for details. Josue was always helpful in every way. I highly recommend!!

I had an amazing experience with this company refinishing my hardwood floors. Todd was incredibly…read morehelpful and guided me through every step with patience and real expertise. The results are absolutely stunning and far better than I imagined. The team was professional, on time, and very detail oriented throughout the entire process. My floors look brand new and completely transformed my space. The quality of their work truly exceeded my expectations. I highly recommend!!!

Better Surfaces and Services are top notch! Wilmer and his flooring crew did an excellent job on…read moremy house floor. I had 1,500 sf of hardwood flooring that needed to be resurfaced. BSS worked on the entire flooring in a professional and expedient manner. The job was done as they said, and I am very happy with the results. I recommend Better Surfaces and Services for all your flooring needs. I will use them for any future jobs I may have. Thank you Better Surfaces and Services!!

Our wood floors were last refinished 18 years ago, when we first moved into our 1958 house. While…read moremany areas had only minor wear, the area under the dining table had suffered a lot of damage, with bare wood exposed in several places. We were looking for someone to do a general buff and finish on all the hardwood, but also with a specific focus on fixing the dining area. Of the five businesses I contacted, four said they would not do a partial sand/stain, but would only redo all of the flooring, sanding and restaining everything, which would have been far more than we were planning on spending for this project. Wilmer of Better Surfaces and Services was the only one willing to work with us on what we wanted. He was very upfront about the potential issue with a visual difference between the restained dining area and the existing stained flooring, but also discussed how he would do his best to mix the new stain so that it matched as close as possible, and work on the transition area to minimize any difference. I hope the pictures show what an amazing job Wilmer and his team did. The pictures were taken at different times of day, but they are all of the dining area, which needed the most work. In fact, one of my relatives was thoroughly confused upon seeing the final result: she knew we had planned on just refinishing, but upon seeing the floor, thought they must have instead replaced the dining area with all new hardwood! In addition to the great work, Wilmer was very good about addressing all of our concerns and keeping us up to date on the work, as we had to be out of town during all of it. His employees were very conscientious about locking up our house when they were done each day (my friend let them in every morning). I still can't quite get over how beautiful and new our hardwood looks! Thanks for everything, Wilmer!

WARNING TO POTENTIAL CUSTOMERS LOOKING FOR FLOORING INSTALLED THROUGH CARPET CITY:…read more I am a licensed flooring installer and was contacted by Vic at Carpet City to fulfill an installation job. I arrived within three hours of getting the call and worked for two days to complete a vinyl install. Customer was told that an installer was on the way at 8am but I didn't get called until 3pm. At the end of successfully fulfilling the job, I was paid but way below industry standards. My warning to you is to be careful who comes to do your installations from Carpet City. As a licensed and bonded installer, I will never work for this company again. You may or may not be getting a licensed installer to your house - if anything happens they can sue you. And I suspect that Carpet City would not be helpful in protecting your interests. Sometimes the cheap can come out expensive - I also suspect the reason they can keep prices down for customers is because they are not paying their installers a respectable amount and just hoping for the best. Protect yourself - check out any installers coming from Carpet City and make sure they are licensed and insured.

The service here sucks! The prices are ok, not the best, but the service stinks. There is no…read moreloading dock and no one to help you load. You basically haul your purchases to your own vehicle. SOOOOO many better choices for floor tile. Really not a pleasant experience at all.

I needed carpet fast and affordable They were great!…read moreWe need to support our local businesses

Al & Bob's carpet is the only place you need to go in the Granada Hills and surrounding areas for…read morequality carpet, reasonable prices and fast and friendly service. Carol help me pick beautiful "cashmere" carpet for two bedrooms. It was installed within a week after the carpet was ordered. At the time of installation, the old carpet padding adhered to the wood floor underneath. Bob and Cindy spent the extra time needed to remove the adhered padding and ensure a clean surface for the new carpet and pad. Bob also recommended carpet inside the closet that I didn't plan to carpet. I'm so glad he recommended it - looks great! Nice people, good prices and super service.

Steve, Frank, Belle and crew are an amazing team. Great…read moreproduct selection, service and pricing. All my flooring has been sold and installed by carpet mall. They come out and measure and send me a quote. Installation in clean and on time. I will never go elsewhere! Thank you Steve for having a responsible company, especially in these times.... Where most companies do not value customer service.

We used Carpet Mall for vinyl plank floors, carpet and base board molding. Stephen made the process…read moreso easy, as he was communicative, knowledgeable about every product line, color option, respectful of our budget and overall a pleasure to work with. The installation team lead by Gilbert did a great job...we can't believe how much it made our house feel like home! The entire process was quick, easy and seamless. We would highly recommend using Carpet Mall for your flooring needs!

Jocelyn and Annette are THE BEST!! I spoke w Jocelyn and gave her an idea of the replacement carpet…read morewe wanted. She is mobile so she came over to measure and brought samples to narrow down what we liked. We picked one and it turned out to be on back order. A few weeks later it was in and they installed the very next day after it arrived. They did a spectacular job. I'm super OCD so any imperfections would bother me, but there are none to speak of. Install took one day and my house was spotless when the installer left. Very happy with our new carpet!!!

I cannot say enough about Jocelyn, the owner of Floor Coverings International. I have now used her…read moretwo times, once for carpet in my condo and once to buy laminate for my new home. She was patient and did a wonder job educating me on materials. My carpet was beautiful and the installation was perfect. The laminate she recommended is gorgeous and I cannot wait to have it installed. I also love that this is a woman owned business, as I too have a woman owned business. Thank you for everything Jocelyn!

I had gotten 2 other quotes for replacing my 12 year old carpet prior to randomly finding Truewest…read moreCarpet while driving down Canoga Avenue in Canoga Park. First, I was greeted by a very friendly associate. I apologise if I get his name wrong but I will call him George. I was impressed by the spacious showroom and samples. I perused some of the hardwood and carpet samples and he was very proactive and helpful in answering my questions. If he didn't know something he got on the phone and found out the answer. I noticed right away that the per yard prices for the Shaw carpet I was looking for were reasonable and less then my previous two quotes. George said I could take home samples and he helped me to my car with them. He gave me the owner's cell phone number and Joe came by my house later that day to measure my house and pick up the samples. Joe gave me a written quote a couple days later and it was less than I had previously gotten from other places. I had picked out a white Carpet and Joe asked if I really wanted a white carpet? It got me thinking that maybe I didn't because I have black cats that shed and the white carpet would've been a big mistake. I'm glad that Joe had shared with me his opinion from his experience. I went back to the showroom and decided on a more expensive Kane carpet which had a pattern. I researched the prices online and asked Joe if he would meet another company's price. He agreed to reduce the price per yard which included materials, installation, padding and tax. He sent me a revised written quote with an additional charge for a waterproof padding that I requested and a charge to remove some tile. Both additional quotes were reasonable. It took a couple weeks for the carpet to come in, but once it did George called me to set up the Installation. The first day the installers arrived right on time and there were 4 to 6 people there that day to remove the old carpet on the stairs and on the second and third floors. The owner also was there as well. The job took four days. I was very impressed with the high quality work. The installers were friendly, polite, and worked diligently, moved heavy furniture, (e.g. I have a Sleep Number bed and I was worried about the disconnect and reconnect but it was done properly. They were also very careful with my large screen TVs). The installers cleaned up prior to leaving each day. One day they were 10 minutes late. I called George and he was on the phone with the installers right away to give me an ETA. They arrived 10 minutes later. The owner stopped by the job every day to make sure it was progressing correctly. Because it was a patterned carpet there had to be expert matching. I told Joe the carpet in my closet was loose and he had them fix it. I questioned one of the seams that appeared to have some space on the floating stairs and when they came the next day they re-did that stair. All in all I highly recommend Truewest Carpet, they are ethical, have reasonable and fair prices, excellent customer service and attention to detail from the owner, the showroom associate and the installers as well as the delivery people. If I could give 6+ stars I would!

Amazing and professional customer service. Highly recommend using them. Great selection and product…read moreinformation.

Sequoia flooring was amazing to work with! Especially project lead Eder and his team. I recently…read morebought a condo and wanted to remove the existing carpet and change the dark floors to something lighter, but I was a bit nervous because I have no remodeling experience... Eder answered all my questions met with me multiple times to show different samples and give valuable advice on the flooring types. I never felt pressured to rush my decisions and all the contract/insurance/ license info and pricing was clear and not shady (which is more important to me over a cheap price) Ultimately the team finished my new floors even earlier than expected! I'm super happy with the result and my unit looks much larger, modern, and brighter.

We recently hired Sequoia Flooring to replace approximately 2,400 sq. ft. of LVP with engineered…read morehardwood throughout our two-story home, and we couldn't be happier with the results. Our project manager, Eder, was fantastic to work with from start to finish. He was extremely communicative and stayed on top of every detail. Choosing the right flooring is a big decision, and Eder was incredibly patient while we weighed our options, even providing full sample boxes so we could see how the wood looked in our own light. One thing we really appreciated was Eder's transparency. Before the installation began, he walked the house with us and highlighted specific areas that needed extra attention. Being aligned on the solutions beforehand saved us a lot of stress and ensured there were no surprises mid-project. The crew was efficient and actually finished the entire job ahead of the original schedule. During the final walkthrough, we identified a few minor items that needed touching up. Eder handled these immediately and was more than happy to ensure every detail met our expectations. If you are looking for a professional team that prioritizes communication and quality finishes, I highly recommend Sequoia Flooring. Ask for Eder!