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Debra A Petrucci, MD

5.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

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6 years ago

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Ask the Community - Debra A Petrucci, MD

Hello, what insurance do you take? Fidelis?

I'm looking for an internal med, doctor BUT my main problem is my back. . And I have Atena insurance Is this the right place? Mary Email fostermary0319@gmail.com

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Orthopedic Associates Of Dutchess County - Models of various joints in the body

Orthopedic Associates Of Dutchess County

(37 reviews)

7/23/25 - orthopedic doctors and orthopedic surgery at this and the office in Poughkeepsie on route…read more9. I had no problem with reception. I was checked in quickly and then directed to the second floor; either by stairs or the elevator to the "Tan Waiting" area. I was there maybe a minute or two before a nurse came in and escorted me to one of the exam rooms. Saw the Dr. promptly. He explained the options available; surgery or physical therapy. P/T is the least invasive and would not have me incapacitated for a while. Seems like a viable option. The office staff set up everything I needed for the physical therapy. The building and the office are clean with easy access to and once inside

My 91-year-old mother fractured her back, and the hospital recommended she see a doctor at…read moreOrthopedic Associates. The positive: 1. When I called to schedule her appointment, the scheduler was polite and responsive. She scheduled an appointment quickly, although not with the doctor the hospital recommended, because too much time would lag between the hospital and the office visit. Scheduler ranked 5/5:-) 2. The day of the visit, things moved quickly. The doctor's assistant, Lorraine, was wonderful and knew how to approach and work with a 91-year-old woman. What an asset she is to the company. Assistant ranked: 5/5:-) 3. Dr. Vincent Miseo was also wonderful with my mom. He spoke to her, showed her the xrays and explained in detail about her injury. He recommended physical therapy. Doctor ranked: 5/5:-) 4. AFTER WE LEFT THE OFFICE, I realized she was given a script for outpatient PT, and as she is homebound, she needed a different script that included face-to-face, patient demographics, and a note to match. This is where things went badly. I CALLED and was number 52 in line, so I left my phone number as they said I would be called back. NO CALLBACK. The next day, I EMAILED. NO RESPONSE. I sent a second EMAIL. NO RESPONSE. Today I CALLED the scheduling department, and she told me that my best bet to get through to triage was to wait on hold. I waited 1 HOUR and 40 MINUTES. Due to this experience, which is not my first NEGATIVE encounter with what I will assign the category CUSTOMER CARE, I have to rate the system of responding to patients and their families a 0/5. This is frustrating and time-consuming, and leads me to believe that those in charge of this physician-owned practice don't really care about patients. If they did, they would realize that COMMUNICATION IS KEY. Yet, this company does everything NOT TO COMMUNICATE once they have a person established as a patient. This is not a one-time experience. Two years ago, my mother broke her wrist, and the lack of communication and the ability to get in touch with a doctor was nonexistent. There has been no improvement in the system. So due to this experience, the past experience, and the fact that there has been no improvement in two years, despite the positive experience with scheduling, the doctor's assistant, the doctor, and the triage person ONCE I GOT through, I have to rate the overall experience a 1/5.

Debra A Petrucci, MD - spinesurgeons - Updated May 2026

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