I'm honestly not really the type to leave bad reviews, but this experience made my blood boil and I feel like people should know what to expect.
We made a reservation for 6:00 PM for a special occasion, my boyfriend's birthday and our 7-year anniversary (which I had mentioned when booking). We got there a little early around 5:45 PM, paid for parking (which in this area is already hard to find and expensive), and were excited for a nice dinner. Instead, the whole night turned into a mess.
After ordering drinks, we waited about 20 minutes just to get them. Normally I'd understand delays if a place is busy, but the restaurant was pretty much empty. There were only two people sitting at the bar and one other table occupied. It was quiet, so honestly the wait made no sense.
We ordered something super simple, just two steak frites from the happy hour menu. Nothing crazy.
Then the waiting started.
Tables that got there after us were already getting their food while we still had absolutely nothing. We complained twice and after ONE HOUR, my boyfriend's steak finally came out, but mine was nowhere to be seen. We were told mine would be "coming shortly."
30 minutes later... still nothing.
At this point my boyfriend had barely touched his food because he was trying to wait for mine, and by then his steak was obviously cold. We complained again, more than once, and there still didn't seem to be any urgency, communication, or real effort to fix the situation.
After 1:30h of waiting for one steak frites, with still no sign of my food, we finally said we just wanted the bill and wanted to leave. Their response? "Okay, let me get the bill."
No apology. No accountability. No effort to make things right.
The manager came with the bill after expressing our concerns and we were charged in full for both drinks and the steak my boyfriend barely touched because it had gone cold while waiting for food that never came. No complimentary item, no effort to remove the meal from the bill, no trying to fix things, nothing.
And to make it even worse, we still had to go spend more money at another restaurant.
As someone who has worked as a waitress, this level of service is honestly shocking to me. I would never serve one person and leave the other sitting there for 30+ minutes with no food, ignore repeated complaints, and then just hand over a full bill after such a huge mistake.
What makes this even more disappointing is that this was supposed to be a special night, my boyfriend's birthday and our anniversary. I had even noted it in the reservation. Instead, it turned into one of the worst restaurant experiences I've ever had.
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