Around 3 in the afternoon as my wife is driving the kids home from school she gets a flat tire on the highway. We called deans and they did come to the rescue. On the phone they said they were sending someone right away but it took about two hours which is annoying but understandable since it's rush hour. However, they also specifically said they could accommodate my wife and two kids in the cab to get them and the car home. When the driver called as they were driving they said there is no truck that could accommodate 3 people. We were able to work something out last minute but that almost left all of us in a seriously bad situation we could have easily avoided if they were clear in the phone.
This takes away two stars but they earned the other three. They handled the car professionally and delivered it without any problem. read more