Last week while on route from Chicago to Travers City MI, about a 6 hour trip, we discovered a…read morehuge gash in the sidewall of one of our Bridgestone DriveGuard tires, about halfway through the trip. These are run-flat tires designed to be driven up to 50 miles with no air at all. As a result, cars fitted with these tires are not outfitted with spares, nor do they contain spare tire compartments. The problem was the nearest shop with this tire in stock was 42 miles away. Enter Dustin at Grand Beach Towing. He arrived at our location in minutes, secured our car with great care, and drove my wife and myself to a location 42 miles away. While in route, he told stories about accommodating groups with more people than he had capacity to carry in his cab, by having friends and family to assist in transporting them, because he didn't want to leave them alone at a strange location. He is a great guy, and really honest. I would recommend him to anyone, including family.

If I could give these guys 10 stars I would! More than Half the cost of what AAA was quoting us for…read morea tow! Timely, communicative, and very professional. We were traveling with two kiddos and a dog from Colorado to upstate NY and had issues (we thought) with our transmission. Let's just say that Jason and his son Dustin went WAY beyond the call of duty and helped us identify and fix the real problem (trailer brakes). They even helped getting us settled into a camp spot near by. It was a total blessing meeting these two guys.

Great service. Arrived on time. Easy scheduling. the crew was amazing . Would use again.read more

Mike is fantastic. He and his crew ripped out pry 3000 SQ ft of carpet from my house in a single…read moreday. Removed all the spike stripe and everything. The really worked their butts off and did a perfect job and his fee was super reasonable. You can stop looking at at any more reviews call this guy and you won't regret it.

I cannot say enough good things about Need A Lift Auto Towing Service and especially Jamie, the…read moredriver who helped me today. What started as a very stressful day turned into a much better experience thanks to his professionalism and kindness. I hit a huge pothole on I-94 near Gary, Indiana, which caused a flat tire and left me stranded on the shoulder with traffic flying by at highway speeds. I was on my way home to spend Father's Day with my dad, and this was the last thing I expected to happen. From the moment Jamie spoke with me on the phone, he was calm, reassuring, and genuinely caring. He made me feel like I was in good hands before he even arrived. Once he got there, he was professional, efficient, and incredibly courteous. Jamie then drove both me and my vehicle all the way to my dealer's service department in Illinois. During the drive, we had a wonderful conversation, and I was impressed by how warm, friendly, and compassionate he was. After many years in the towing industry, it would be easy for someone to become indifferent, but Jamie was exactly the opposite. He showed genuine empathy and treated me with kindness and respect throughout the entire experience. If you ever find yourself needing a tow, I highly recommend Need A Lift Auto Towing Service. Thank you, Jamie, for turning a difficult and stressful situation into a much more positive experience. Your outstanding customer service will not be forgotten.

If u get a tow from here (tow truck driver was very nice btw) DO NOT get ur car serviced here…read more Communication was terrible. My tire rod broke so I called a tow. They suggested I get it towed to their shop which I agreed too. They told me they will look at it, and give me a price before doing anything. It took two days for me to get a price or an update about my car even after asking multiple times. I asked multiple times for a price BEFORE working on my car they literally said they did the work anyway I have text messages showing me asking for them to not do anything work until I get a price which then the lady on the phone said "we already fixed it and THEN gave me a price ... which then they held my keys hostage because I was $5 short on payment, Because they wanted to upcharge me for using a card. I was yelled at by two different people. I stood outside their business for 30 minutes while they ignored me like children. The lady on the phone hung up on me multiple times. The guy at the shop told me "fuck u" I left literally shaking. I will never call this number again and I'll advise others not to do so or u might get ur car held hostage like I did. Like I said communication was trash, customer service was terrible. As far as getting ur vehicle serviced. But the tow truck man was nice

they where okay and nice for me to get my car back but my…read more1942 tequila being stolen and some chips if you cleaned out the entire car it should have been everything added to my personal belongings that was weird

From the owner: We are a towing company serving our local area, 24/7/365read more