Call back requested with questions on unauthorized charges. They are not responding. They changed…read morethe membership fees and charging 100s of dollars extra without credit card authorization

I made an appointment with a transfer and asked if I could used the transfer for that. A week…read morelater, after the service, I was told the transfer had expired and could not use it. This place needs to be more customer-centered instead of bottom-line centered.

Not sure if they were short handed at the time, but seemed like nothing was really organized...I…read moredid the massage and head spa, massage was good but she was too rough, my back felt bruised for days after that. The head spa was nice too but again little too rough and I did not like how my hair looked afterwards. It was extremely frizzy! There was no explanation of what was being done, which I usually like to know before hand, I didn't like that there was no privacy, especially when they have the camera zooming in your scalp and are saying out loud how dry or oily it is. Also, when I was laying for for head spa, very uncomfortable, I'm tall and they had my feet soaking at the same time but I was on a weird angle and my back started hurting, will not be returning

MAJOR PRIVACY VIOLATION: Employee Recorded Me Without Consent (0/5 Stars)…read more DO NOT GO HERE. If I could give 0 stars, I would. During my massage, the therapist inappropriately lowered the sheet, exposing the majority of my butt. It made me uncomfortable so I tried to move the sheet up slightly and I then caught a second female worker walking around the table and actively recording me with her phone. This was done without my knowledge or consent. When confronted, she claimed she was recording it "for me to see later," which is an unbelievable excuse. I demanded she delete the video completely, including from the deleted files folder. This is an egregious breach of privacy and safety. I strongly urge everyone to avoid iRelax "SPA."

Amazing little spot in Rye that gives great massages. Friendly staff and space is very clean…read more Pricing is good too!!! Will go back for sure!!!

This location does an amazing job of loosening up tightness in various areas of your body and the…read morevarious techniques use from hot to cool and the different pressures make for an amazing experience. Looking forward to another session when I'm in town.

This place is nice and clean. I feels like a couple spa. They offer shower room, dry sauna, steam…read moreroom and massage room.

Just finished getting a massage and it was terrible. They…read morehad me in a hot room and never removed the blanket for the massage. They made me feel like I was suffocating, never going back here again.

I recently made an appointment for the infrared sauna. I was roundly disappointed as I did not…read moreeven break a sweat. The entire purpose of going to the infrared sauna is to heat your body from the inside out, which then causes you to sweat and burn calories. If that is what you are looking for I DO NOT recommend you go to this spa for that service. The room never heated up and maintained a warm room temperature. I wasted both time and money. I expressed this to the spa director and the response was that she did not understand why I was upset-I guess wasting my time and money are minor inconveniences. I would highly recommend going elsewhere if you want the expected experience with the infrared sauna.

I was a part of a bachelorette party of several women plus the beautiful bride. I cannot recommend…read morethis venue enough. Jo was absolutely excellent at assisting us in coordinating an amazing day. I received my first facial from Jo which was amazing. I felt and saw the glow which lasted well into the remainder of the week. It will be a hard act to follow. In addition, I also received a very attentive massage from Chris ( I hope I got the name correctly) as he was able to spend additional time on my back recognizing the needs as opposed to just moving forward to other areas. This meant a great deal to me as I have been carrying the tension for a while and glad to be rid of it. Such a calming and rejuvenating experience. The facility is spotless. Each of us wore the warmest coziest robes for the day and were able to lounge in the comfortable back area where we were allowed to bring snacks and beverages as well as hang decorations for Jessica. Not that we even needed to as the decor is perfection. All of the ladies were extremely satisfied with their services and like myself, all expressed the desire to return. Thank you for making my girls' day the best it could be. You have made some customers for life!

Jayne is wonderful. My husband first went to see her for foot pain. She was able to help him…read moretremendously. He then suggested I visit Jayne to see if she could help with my headaches. Indeed her knowledge of where tension is carried in the muscles is formidable, I am really amazed at how an hour with her is more effective than a week of pain killer! We are now "regulars" -- and couldn't recommend her more highly. Yes, it is relaxing, zen, super spotless and all the rest but more than that it is preventative and holistic an approach to pain and (let's face it) real life management. Jayne is really a soft spoken and knowledgeable gem of massage therapy!

Professional and extremely knowledgeable in massage therapy. Not to mention it was the most…read morecomfortable and relaxing massage I've ever experienced.

Too much cell phone use . People sit on machines and take up space just looking at their phones…read more Trainers always working out themselves and taking equipment that paying customers cant use

I hate scamming businesses that make it difficult to cancel. Equinox is apparently one of these…read moresleazy gyms that handcuff members to the treadmill. I moved out of state and wanted to cancel. I called and was told I can't simply cancel by phone or email (why not?) and that I would have to speak to a manager who would be calling me in the next day or two. Several weeks later still no call. When I looked online I discovered that policies that make cancellation or freezing membership difficult for customers have a long history at Equinox. For example, a 2014 class action suit addressed this issue.

one of the best massages ever and reasonably priced - awesome!…read more Calming and professional atmosphere. Massage staff demonstrated good technique, really working out some knots. Affordably-priced with a variety of different options (foot, back) and combination packages to suit your timing and needs. No, it's not a high-end spa, but for the price, the convenience and the effectiveness -- and the bonus that it's a smaller place so it stays quiet -- this is a definite recommendation.

There's a therapist named Jason here; and he gives that good yang yang which is the best bang bang…read morefor your buck. Translation: Excellent pressure, intuitive attention to knots, and no dang dang impropriety. What were you even thinking! Loyalty program: 11th massage is fe-reeee!

Excellent professional therapeutic massage, chronic back injury improved thanks to 90 minute…read moretreatment and hot stones Friendly staff and clean rooms

Amazing massage. It was very clean and enjoyable. I would 100 percent recommend this to anyone.read more

I have been going to Teddy at Addison Street Spa for years and for good reason! His knowledge and…read moreskill in massage therapy always leave me feeling my best for days at a time. I'm a very active person and so Teddy always customizes my massage depending on what needs the most attention, especially after my long run days! The professionalism and expertise alongside the real community feel of Addison Street Spa is what keeps me coming back, thanks Teddy!

I love this place. Have been here a few times and have had amazing massages by Teddy and Shari…read more Saw Tina today for a facial and it was lovely. My skin was glowing and I was totally relaxed. Can't wait to go back!