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Davis Optical X-Press

4.0 (2 reviews)

Services - Davis Optical X-Press

Eyewear fitting

Davis Optical X-Press Photos

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11 years ago

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8 years ago

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Klahanie Eye Care Center

Klahanie Eye Care Center

4.5
(46 reviews)
1.8 mi
•$$

Great customer service. Polite people and talked me through a few eye care adjustments I've been…read moreseeking for years.

My husband and I brought a brand-new eyeglass frame purchased in Japan from Kaneko Optical JR…read moreHakata City to Klahanie Eye Care Center on December 22, 2025 for prescription lens installation -- the same morning we returned from Japan. We went in immediately because our annual vision insurance benefit was expiring on December 31, and we needed to complete the service as soon as possible before the benefit period ended. The frame had been purchased just three days earlier (Dec 19, 2025) and was brand new. At drop-off, we clearly told the staff member assisting us that: * the frame was purchased overseas just days earlier * it was difficult to replace * it contained a plastic insert and required extra care during heating We specifically asked that this be noted for the lab. We were told this would not be an issue, and based on that assurance, we proceeded. Despite this, their outside lab permanently heat-damaged one side of the frame during mounting. The damage is uneven -- one side installed properly while the other is visibly warped -- which indicates localized overheating (a preventable workmanship error, not a material defect). After the damage occurred, the business: * refused monetary compensation * offered only store credit under an "insurance" fee (this limitation was never disclosed before service) * attempted to shift responsibility to a third-party lab * minimized the damage by saying the frame was "still wearable" * later claimed the frame was "old/used/out of warranty," which is factually false We have since obtained reissued receipts, warranty proof, airline confirmation, and timestamped photos showing the frame was brand new and undamaged at drop-off. We also never spoke with the doctor who later responded to this claim -- he was not the person who assisted us that day -- so we don't know where the "used frame" story came from. Most concerning: after knowingly accepting a brand-new, overseas-purchased, non-replaceable frame -- and confirming they could safely perform the service -- the business tried to shift responsibility onto us by saying lenses should only be installed where frames are originally purchased, or that the manufacturer should replace frames damaged by labs. That's unreasonable. They accepted the frame, assured us they could handle it, and proceeded. We accepted reasonable risks like shipping loss or material defects. Negligent overheating during installation is not an unavoidable risk and should not be transferred to the customer. Based on the workmanship, lack of disclosure, and how responsibility was handled afterward, we cannot recommend this business.

Photos
Photo of undamaged frame prior to drop-off with timestamp
Photo of undamaged frame prior to drop-off with timestamp
Damaged part
Damaged part
Proof of Purchase: Brand-New Frame with Receipt and Warranty Card from Official Kaneko Optical Store

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Proof of Purchase: Brand-New Frame with Receipt and Warranty Card from Official Kaneko Optical Store
NewVision Eyecare

NewVision Eyecare

4.5
(38 reviews)
0.2 mi
•$$$

Great service. I walked in thinking I would need to pay out of pocket based on calling my…read moreinsurance. My insurance card said I had vision benefits and I spoke to 2 people at my insurance company; both told me I would pay out of pocket. The receptionist saw my card and based on previous patients, had a feeling I had VSP benefits. She called VSP and received approval for benefits I did not know about! This simple phone call and going the extra mile in customer satisfaction resulted in significant cost savings. The staff are very friendly and welcoming. I called a different clinic and they turned me down based on my insurance provider, not knowing I had VSP. I also like they have an option ($30) to take a photos of your eye instead of dilation drops. I hate the side effects of dilation, especially if I have to look at a computer screen for 8 hours afterwards. Highly recommend NewVision.

We came here to try on glasses for my small 4yo daughter, and the staff was incredibly helpful. I…read morebelieve it was Christina who helped us. She tried on at least a dozen glasses on my daughter and provided very helpful information on each. She was extremely helpful AND patient. We didn't get any glasses from here as we're waiting on an updated eye checkup for my daughter in the next week (from somewhere else), and the staff didnt mind that all. HIGHLY RECOMMEND THIS PLACE!!!!

Photos
Dr. Kerry J. Moscovitz, O.D.
Dr. Kerry J. Moscovitz, O.D.
NewVision Eyecare
This place is the BEST. So nice, so thorough.

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This place is the BEST. So nice, so thorough.
Pearle Vision

Pearle Vision

2.5
(55 reviews)
2.9 mi
•$$

I found this store very disorganized and it seemed like a lot of employees couldn't figure out what…read morewas going on shuffling a lot of papers. They appeared so unsure of what they were doing. I was even more surprised when all of a sudden some guy appeared with an iPad and he didn't know what was going on I had to figure out if he worked there. Their answers to my questions about my prescription were very non informative. The eye exam was absolutely horrible and all I heard "is well that's why I am doctor?" I was so uncomfortable. I ended up leaving and going to another optometry clinic. The new clinic seemed like they got the job done real quick and provided me answers to my questions. This was a Horrible Experience !!!!!

My daughter has two insurance providers who are covered by Pearle Vision. They had her seen by the…read moredoctor and told me AFTERWARDS that the doctor is through ISSAQUAH EYECARE - not covered by her better insurance where her copay should've been $10, instead I had to pay $85 because they decided not to explain this ahead of the appointment. Then when her appointment was over everyone was on lunch so we could've even get her contacts and glasses through Pearle Vision unless we waited. The doctor was good but the front desk, insurance part of this place is absolutely ridiculous. So disorganized, didn't know what they were doing and management was MIA on a Monday afternoon.

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Pearle Vision
Pearle Vision
Pearle Vision

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Davis Optical X-Press - opticians - Updated July 2026

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