Having read wonderful reviews about the practice and Dr. Davie's work, I booked an appointment for a Hydra Facial two weeks in advance.
I was never called the day before my appointment as is normal protocol at such high end places, but thankfully i had set a reminder in my diary.
When I walked into the Manhattan practice, an employee ( short curly hair, transparent white blouse with a black bra) told me that I was in fact booked in for a consultation and not a Hydra Facial. I believe I was very clear on the phone, but regardless these mistakes can happen so I asked her how she could accomodate me...
This was when she adopted her stuck up, condescending attitude; making me feel as though the mistake was made on my part and encouraging me to " come back another time." I explained that i had left work early and travelled all the way from Wall Street to make this appointment that I had booked 2 weeks in advance, at which point she thrust a form in my hand, which i suppose meant that I would be accommodated. ( She did not communicate this to me)
So I went ahead and filled out the form, and once 10 minutes had passed i politely asked her how long it would be. She said one or two minutes before she resumed online shopping. ( Again very unprofessional)
Another 10 minutes went by, at which point i communicated that I had an appointment to go to directly after and asked how long it would it be. She then told me she didn't know. I brought up the fact that she had said 1-2mins at which point she explained that the procedure being performed inside was highly complex and there was no way of giving me an estimate. She then asked AGAIN if i wanted to rebook. And added that her colleague had told her i had booked a consultation and NOT a hydrafacial...
At this stage i told her that her acitons were extremely unprofessional and I just wanted to know what time I could be seen. She then responded and i quote, " this is not a train station or an airport." Damn right its not, I wanted to say ,but held myself back.
Dr. Daive's website reads "Dr. Davie Cosmetic Clinic is dedicated to the highest level of service and safety." Well, let me tell you. I had the lowest level of customer service and I was so appalled by the way I was treated and gobsmacked after her comment about the airport; I just got up left.
I emailed doctor Davie directly with m complaint but have not had a response or apology of any sort.
Doctor's of this calibre think they can get away with anything because they make thousands on cosmetic surgery. They don't care about their reputation or recommendations as they don't need them. Thus why i took the time to write this review. Stay away! read more