On 1/12/16 I called David to deliver an inexpensive piano I was going to buy from a private party in Carson City to my home north of Reno. Instead he talked me into the Acrosonic for more money, saying it was a better piano. I was unable to go to Carson City to see the piano and decided to trust his expertise and recommendation. Then he went on vacation for a week. On 1/19 he worked on it, said he tuned it 3 times and delivered it on 1/21. By 1/23 it was out of tune. I called him and he yelled at me, wanted to know if my house was hot. It had been in the truck overnight in the cold he said, and then in my hot house (my house is not hot). He tried to blame it on climate.
This piano has been beat up pretty bad, the outside wood is all scratched, the front needed staining, the music holder is broken and glued together. Not a well cared for instrument, not surprised the inside is doing this no matter what David says. He spent time putting stain on the wood as if that was all I cared about instead of how it played. He said it sat for a long time and then I played it for 10 hours, what did I expect. I expected it to play, not go out of tune in 2 days. It had to be cheap, it was all beat up. He told me the inside was 'perfect.' I wanted to return it and not mess with it, he wouldn't let me talk, yelled that he would come and fix it. He said if it doesn't fix properly then he will give me my money back and haul it off.
On 1/27 He spent 2 hours here. He tightened up the action on every key, said it probably was never done before. He admitted he didn't think I could play, probably wouldn't notice. He thought I was an organ player, since he had delivered an organ to me a few months ago. Then he spent another hour re-tuning it. That was the 4th tuning since 1/19.
By 1/29 it had problems again. 2 well played keys were 'clicking' when you played them and the sustain pedal made noise with use. One of the pedals was hanging before he sold it to me, said it was just loose. I waited until 2/1 to call since last time he yelled at me for calling on a Sunday morning. I left a detailed message saying it was up to him to keep coming here until it worked or just take it back.
When he called back I tried to be nice. But he wouldn't let me talk, said he didn't realize I was a virtuoso looking for a cheap piano. I told him that's not my fault, he shouldn't have sold me this one, it wasn't in any condition to be sold. He said he'd give me my money back minus the cost of the tuning, minus the cost of the trans. (These things were included in the price). He said he doesn't have the money, can't pay his mortgage, won't be up this way for who knows how long. When I said that was not acceptable, this is not my fault and he needs to take care of this, he hung up on me.
I waited a few days and sent him a letter, again trying to be nice. No sense calling, he is unable to handle the phone calls, yells and hangs up. I was hoping he would get in touch and offer to come back. But no. Now, 2/20/16 the piano is so out of tune that I cannot play it anymore. And I cannot in good conscience sell it to anyone else at any price.
All I ever heard from David was what an expert he is and I can only surmise that with his level of expertise he was just trying to make a quick buck off a piece of junk. It backfired and now I am stuck with it, a total loss. He tried to make it out that it was somehow my fault. My fault was to trust him to sell me something better than the less expensive one I was originally going to buy.
UPDATE: 3/10/16. Dear David: If you had told the truth about this piano all this would have been avoided. When I asked how long it sat there you said you didn't remember. I didn't believe you, it must have been a very long time. If you had told me in the beginning that it might need multiple tunings within a few months time for the tunings to hold instead of screaming that you will come and 'fix' it and it will be fine, then I would have had the chance to decide if this Acrosonic was worth it for me. But you didn't. All that experience, surely you must have known.
Instead you saw this post on Yelp and called me 4 times on 3/9/ screaming at my answering machine about how you will sue me unless I take this post down. Why would I pick up and let you scream at me, again. When I didn't answer you again did you call Animal Control with a bogus complaint about my dogs living in 'squalid conditions?' They were shocked, I have a good rapport with them, they know all about my dogs. I am a well respected rescuer. Your 'Invalid" complaint will be ignored if you try it again. How rude trying to get back at me through innocent animals.How about the guy on Google w/1 star. What did you do to him?
In business things don't always go right, mistakes are made. People complain. Hanging up and running away from a problem only makes more problems. You need some Anger Management therapy and you owe me a Big apology. Your dad would say Shame! read more
