If you are a loyal customer and get stuck in traffic and you are late, you have no appointment when…read moreyou arrive. Not very nice.

They said my dog was perfectly healthy when in fact he had a major seizure the night after he got…read morehis allergy shot which didn't look like the rest his typical one is clear but this one was cloudy and she said it was the same shot the night after he had a major seizure. They also said he is perfectly healthy when he lost 10 pounds in 3 weeks they did a blood test almost every week just thinking that something would pop up when nothing did a month later he died of cancer and a bleed they were always very shady DO NOT GO HERE EVER I very much so recommend willow creek vet they are very nice!

I had my dog in. They gave us meds. I ended up having to take him to the ER vet. I got a call from…read morethere office leaving me a msg, did I want to still bring him in for my upcoming appointment or reschedule? I left a msg I would call back to reschedule. I called them about a week later to reschedule him. My husband took him for his appointment and he text me and said / did anyone tell u they were charging u a no show fee? I said no and I would call. I told her who I was and my dog and husband were there. I explained what my husband told me & she told me I did not cancel my appointment. I told her that I did and I also paid the upfront charge of $50 to just make the appointment with them because we were new to the practice. She yelled we charge that because people just don't show up. I told her I don't do that. She asked me who I talked to. I said I didn't know because I didn't ask who it was. And I told her I had left a msg to cancel the other appointment. She then argued with me about all this & I said. U know what. Just send them home. U don't need to see my dog. When my husband came home he told me she came in the room and slammed the door open and said they are leaving. He said the vet kept talking and she kept trying to make him stop talking. My husband just said I'm leaving. I did hear bad things about them in the past from people that had been there. But I thought I would try. Very unprofessional. I don't know why anyone would go there. They could improve the office staff & procedures

The best animal hospital I have ever used. The vet and the staff take the time to explain…read moreeverything and make your experience wonderful. Kind, compassionate, and caring. Great with cats and with dogs.

Great help in a time of need…read more I hope no one ever needs them, but it is good to know they are there. We woke up on a Sunday morning to find our cat lying non-responsive on the floor. We rushed to Berks AES on Lancaster Ave. The staff there could not have been kinder to us, everyone showed great concern for our Rocco. Poor Rocco did not recover, but at such a sad time as that it was nice to know there were people doing everything they could to save him. We really can't say enough good things about the place. From Paige who checked us in to Dr. Melniczek who first saw Rocco to Dr. Brammer and Sue who were with us when Rocco passed, they were all so kind and understanding. We will miss Rocco forever but it was ice to know he was with good people at the end. Forever grateful...........

I have found that this hospital is neither respectful towards nor cooperative with the owners of…read moresick animals. The desk people are rude and make cruel remarks about various owners behind their backs. If you ask too many questions about procedures, your inquiries won't be welcomed. Some of the veterinarians just want to talk down to you. My experience was veterinarians switching treatments abruptly from one shift to the next, only to go back to a prior treatments later. They waited three days to use a phosphate binder on my cat even though his phosphate level was already very high when admitted. That is pure malpractice. The veterinarians made wrong decisions and misdiagnoses on several occasions. For example, they missed by cat's heart murmur while filling him fluids. Vet after vet.... yet no one could hear a loud heart murmur. Simple questions, like did my cat eat today, drew conflicting answers from different doctors and technicians. I even had one veterinarian try to browbeat me into submission when I refer her to what a technician had to say. She called me a liar. Talk about poor public relations. As customary, they run up your bill for 4 or 5 days than discharge your animal telling you that they did everything that they could. This practice needs to be referred to PA State Board of Veterinary Medicine and any other state association for their practices. Instead of simply leaving bad reviews, I urge pet owners to take action.

I love this place. I love the staff. They care about my little Daisy (chihuahua), my big Rigby…read moreWheaten Terrier, and any other pet they may see. They are professionals and compassionate. I drive more than 40 minutes to get here because they're simply better than anyone else.

August 2019. Couldn't be happier. I've been a client of the Dog and Cat Clinic since 1986 when I…read moremoved to the area, thanks to those blue roadside signs. Dr. dePlanque has cared for all my cats, rescued, and fostered since then. It's a small practice, as opposed to a multi Vet conglomerate, and I very much prefer taking my cats where we see the same Veterinarian at every visit. Over the years, he and his staff have always been professional, helpful, compassionate, and knowledgeable. Having no medical background of my own, I always ask a lot of questions; it's just my nature, and Dr. dePlanque has always taken the time to give me answers I can understand. I have never been disappointed in the care my cats received. Only because prices are so reasonable, could I afford to rescue, foster, and find good homes for so many cats and kittens over the years. They do not need marble columns, cathedral ceilings, and skylights. They simply need good care, and they get it. Year after year after year. I consider myself fortunate to have found the Dog and Cat Clinic and Dr. dePlanque. He and his staff are my cats' best friends, and I'm a forever client.

I love this place. They're wonderful and treat my dogs well. They've always been kind to me and my…read moredogs and they know what they're doing. I have used them twice so far and both times my experience has been top notch. They provide excellent quality services that are affordable. I will be using them again in May and I know my best fur friend will be okay with them.

I figured I'd leave a review since the newest one is a low star, this is personally my first time…read moretaking an animal here, however I used to go with my mother and we've never had any issues. She has taken all 5 of her dogs and 1 cat here and all good every time. I had just taken my cat and staff were all friendly and informative, and I picked my loopy kitty up and he's all good. I will continue bringing my pets here, and for people who need an affordable place, yes, this place is great.

Only have been there once. Bigger kennel means more dogs. No problems, just use other kennels I…read moreknow better.

My dog loves Leesport Pet Resort and so do I. The care he receives and top notch! Highly recommend…read morethem!

The whole experience was smooth. Our cat needed some dental work done. We were really worried but…read morethe procedure went well! The staff were all friendly. Lots of parking!

Our groomer noticed that our dog was itching and suggested she might have mites. She also…read moresuggested Rush Veterinary. Since we wanted to get this looked at right away, we called and made an appointment. The vet did comb my dog for fleas and gave us medicine for mites. I asked if the vet if she was going to do a skin scrape for mites and she said they tend to hide so that wouldn't be conclusive. A week later my dog was no better so went to my regular vet. On hindsight, I should have done that from the beginning. My vet used a black light and said it was ringworm. He pulled some hairs, put them in a tube, and is sending them out for testing. He said it will take 10 days for a conclusive test but it was ringworm. When we called Rush and said that nothing was even tested, we were told the service was performed so basically, tough. I will not go there again.

I cannot think of enough nice things to say about this office. Dr. Davis and the staff here took…read morecare of my cat for several years before she passed away at 18. My cat was very shy and scared of people, and would hiss and back into a corner. Prior to meeting Dr. Davis, my experience with vets was mostly them being very hands-off and not particularly thrilled to handle a scaredy cat. The very first time I met Dr. Davis and saw how she interacted with my cat, I was so touched. She spoke to her in a soft, sweet voice and wasn't afraid to touch or assess her. She handled my poor girl so gently and kindly. I knew I would never go anywhere else. The staff is also extremely kind and incredibly accomodating. They always got me in and while I sometimes had to wait a bit in the room before the doctor arrived, I also recognize that Dr. Davis took her time and provided thorough care to her patients. I never waited an unreasonable amount of time. The staff was very helpful in helping me get special food when I needed it and communicating about any changes in procedure to the office. The cost for care her is very reasonable and transparent. Anytime my cat had health issues, they were able to get us in relatively quickly. Doctor was also proactive in suggesting medications and care to improve my baby's quality of life as she reached her last few years and began to develop more health issues. On the day my poor girl became very ill, I called the office for an emergency visit. Dr. Davis was performing surgery on another animal, and the surgery was anticipated to continue for at least another hour or two. The staff told me they would talk to her and call me back. Within a few minutes, Dr. Davis called me herseld and explained apologetically that she would not be able to see my cat right away and based on her presentation, the doctor did not feel that my girl had the time to wait for her to become available. She was incredibly kind, soft, and compassionate while suggesting a differe t animal hospital. I took her advice and took my girl to the other hospital where she was taken care of promptly and treated very kindly and with dignity in her last moments of life. Even in the end, it was Dr. Davis's guidance that helped me give my cat a peaceful end instead of her suffering at home. I am beyond grateful for how my cat and myself were treated her and I hope to return to the practice when I'm ready for another pet. I would recommend this office to anyone.

Be prepared to sit in a closed room for way past your appointment time with no explanation or…read morecommunication. Me and my dog walked out after 45 min of being ignored.